Pensacola Ale House and Customer Service
“I think she’s having a problem,” I said to AdventureMan as he huffed because the waitress hadn’t been by the table and he needed something. She – and the manager – were at the table behind AdventureMan, and that couple was raising a stink about something and the waitress and the manager were placating them.
No matter what they did, the woman kept complaining. The man looked embarrassed; you get the impression the woman was trying to get their meals comped or something.
When the waitress came to our table, she took our orders and then we waited again, a long time, before our meals came. The waitress was running around, there was a huge crowd in the Ale House, and we could tell she was a little flustered from her experience with the couple at the next table.
This being retired and living temporarily in a hotel is a real change for us. It means when things are slow, it’s OK. We aren’t in a hurry, we don’t have anywhere we have to be and AdventureMan is only as tired as his exercise program and jet lag force him to be.
Our appetizer came, smoked fish spread and crackers and oh, YUMMM. So good. When our main dishes came, AdventureMan got salad and a big bowl of chili, but I got Chicken Oriental, not Oriental Chicken Salad. I sent it back. No big deal, but I really, REALLY love their Oriental Chicken Salad.
The waitress apologized, and apologized, and we could see she was having a bad night. Of course, it took a while for me to get my order, but it was worth it. Did I mention how I love their Oriental Chicken Salad? There used to be a chicken salad at Chili’s that I liked, Crispy Chicken Salad, and I loved that, except I only wished the chicken were grilled, not fried. At the Pensacola Ale House, the chicken is grilled. There is nothing not to love. The crispy noodles, the tangy salad dressing – it is all good.
It was our son and his wife who told us we would like this place, and they were right. It has a great variety – we could see a lot of burgers, steaks, chicken, Osso Bucco – and everything that went by us was something we would love to try sometime.
When we had finished, the waitress came by again and we assured her we were fine, she had done fine with us, and the mistaken order was no big deal, and it wasn’t. She brought the bill, we paid, and then, when she brought back our change, she brought this – “on the house,” she said, “for being so nice:”
We were so full. Dinner had been so good. But we took a couple bites, just to be polite. It was an Oreo cookie crust, with vanilla ice cream, and another layer of gooey warm caramel before another layer of Oreo crust. It was DIVINE. We ate the whole thing. Well, we left a couple bites, just to be polite. We have a very funny Kuwaiti friend; we could hear him saying “haven’t you ever seen food before?” It was irresistible. It was amazing. Can you tell, we hardly ever eat desserts?
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Damn!
It’s night here but I always get so HUNGRY from your posts!
I have to learn to read them only around lunchtime, or dinnertime when I have food…
Aafke, I think you would love the Ale house, and I think it might be a chain. Like here it is called Pensacola Ale House, but I have also seen it called Miller’s Ale House, and maybe it is called something slightly different in different states. If you ever visit the US 😉 you might see if there is one in the places you visit . . . meanwhile, there are more food posts coming, since we can’t get into our house yet, and are mostly eating lunch and dinner out.