Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
Ketchup Entry
“It’s been five days since you blogged,” my friend wrote to me. “Isn’t that some kind of a record?”
Well, no.
Back when I went to Damascus for Christmas, it was also the Eid al Kebir, and I was gone for a week and everyone was so busy with their own celebrations that no one really noticed. 🙂 Well, maybe my Mother. 🙂
This time, it has to do with AdventureMan.
AdventureMan became semi-retired this last week. He and the Qatteri Cat flew to Pensacola, where we met up and now the three of us are staying in a hotel while our heroic contractors are battling to have us in the house by April 15th. Will we make it?
The Qatteri Cat was totally freaked out by his long long trip to the United States. First, for all my annoyances with KLM, we have to tell you that they are totally superb when you are shipping an animal with you. At every stage of the journey, they kept AdventureMan informed on QC’s progress, and he was in great shape when he arrived, except that he was really, really scared. He didn’t understand any of this, the long flight, all the noise, the vibration and then the hotel room full of strange smells of a 1,000 previous guests. (If you are a cat, you can smell things we can’t even dream).
He is OK now. He has a short memory.
Meanwhile, AdventureMan and I have been doing the business of getting ready to get settled, and at the same time, AM is jet lagging. I tell him I think he is catching up on months of sleep deprivation, and he says he thinks it is just jet lag. It makes me happy to see him sleep.
Today, we went by the house so I could pot a cherry tomato, a very special heirloom tomato that I found at the Emerald Coast Garden Show this last weekend. It is a black cherry tomato, and I have never seen one! I have sent for some other heirloom seeds; I love cherry tomatoes and grape tomatoes, tiny little tomatoes with intense flavor. I love to mix them all together with some green onion tops and just a little lemon-y vinaigrette dressing, maybe on some lettuce. YUMMM!
Anyway, AdventureMan likes gardening, too. He comes by it honestly, both his grandfathers gardened. One of them had chickens, too, and grew peanuts, and corn as well as a garden full of vegetables. I garden on a much smaller scale. Mostly I plant things that will take care of themselves – lavender, rosemary. Here, in the mild climate of Pensacola, basil becomes a perennial (I saw that in Kuwait, too, at our Kuwait gardening friend’s house) and I have planted some bougainvillea, which I am hoping will be hardy enough to weather an occasional cold winter or two like the last one.
When we got to the house – and this is Sunday, in the heart of the Bible-belt deep South – the ceiling and drywall people were there, working on a ceiling. We were surprised to see them there, but we know they are all trying really hard to get us into the house as soon as they can.
I was thinking AdventureMan was going to kick back and take it easy, but it hasn’t turned out that way – we are up and at-’em every day, and we have accomplished amazing things. More about some of that in future posts.
Just wanted to let you know I haven’t forgotten about you – just haven’t had the opportunity to sit for very long to organize my thoughts.
For Our Convenience
For our convenience, KLM has introduced a new ‘simplified’ baggage policy:
Joining their Flying Blue Elite program is free. It only makes sense, join up and get that extra bag at no charge, at least not in the Europe / Middle East countries.
As little respect as I have for KLM customer service – most of their people manning the transit desks in Amsterdam specialize in saying ‘no’ with a sneer – they are EXCELLENT for traveling with pets. If you are traveling business class or if you have a gold card that gets you into the lounges, you can shower between flights and have a decent cup of coffee. It’s worth the trouble to get the card.
Car Seat Base
My new little Sand colored Rav4 is a workhorse! I lug groceries, furniture, boxes, bedding plants and soil, huge pots, and even bookcases, with just a flip of a lever, the middle seats fold down and I have a long flat bed to carry longer items.
The accessory I like the best doesn’t come with the Rav4. I had to buy it separately. It is a Chicco car seat base, so that I can load and lock my little grandson in my car when we need to pick him up or take him somewhere. 🙂 We had our first trial run taking him to lunch at the Jordan Valley Restaurant in downtown Pensacola, where they had decent baba ghannoush and hummus, bland olives, and felafel – but it isn’t the Beirut. 😦
There are camels on the wall. There are some fabulous cushions. They have some gyros platters and I had a chicken shish taouk . . . it isn’t the Gulf, or – it isn’t the Arabian Gulf – but I am thankful there is one place in town that has felafel and tabbouli. 😉
The good news is, baby Q slept the whole time. 🙂
Easter Dinner
I can’t remember when I was last in the United States for Easter, but it was probably back when our son married . . . I remember a church service held at the hotel where we were staying, just down below our room, and I remember Easter Brunch, but barely – the wedding had been held the day before, and everything is a little blurry in my memory, it all happened so fast!
So this year was a lot of fun. We had a small family dinner, with all the traditional foods.
My son’s wife loves sweet potatoes; these are baked in balsamic vinegar and olive oil with a topping of pineapple:
We all love a green salad with roasted walnuts:
Cole slaw, oil, vinegar, poppy seed, no mayonnaise:
Yummy green beans (my favorite):
And after dinner, we had the traditional clogged sink, and spent hours running to the only store open (Easter Sunday in the South, remember?), first for plungers, then later for a plumber’s snake. We tried Liquid Plumber – nothing worked. So I am waiting this morning for the plumber to come and do his magic so our water will run out of the sink again. 😦
If you think you hate cole slaw because of all that mayonnaise, try this dressing – we love it!
Poppy Seed Cole Slaw
1/2 cup sugar
1/3 cup vinegar
1 teaspoon salt
1 cup oil
1 Tablespoon poppy seed
1 teaspoon dry mustard
1/2 teaspoon onion juice
Bring all to a boil. Cool before using. Enough for one medium large head of cabbage, shredded thinly.
Watching Paint Dry
‘Watching Paint Dry’ is synonymous with BORING, but watching paint dry is exactly what I am doing. Yes. Seriously.
Many moves ago, I was about to paint a room a color I loved when a thought struck me – maybe I ought to preview the paint, paint a small area and see how it looked when it dried. Thank God I followed that tiny nagging thought. Bought the smallest amount I could, which I believe was a gallon, painted a small portion of the wall – and was horrified to see what I had thought would be a subtle color turn a very purple kind of pink.
Now, paint manufacturers have done a very smart thing – they have small, one pint containers that can be made up in any color. Paint changes with the light; I’m trying to find a warm neutral to cover the too-brown caramel, so I had several made up, and I’ve daubed the walls in different places, different lights. I want to see how they look when the paint dries.
The two larger ones are the two that I liked the best, but I want to keep watching, see what grows on me. The first one on the left, Early Sunset, is the one I thought would be my favorite, but it went totally neutral, blah, on the wall. There was one paint I liked, but I hated the name, Muffin Mix. The two front runners are Lilting Laughter and Abalone Pink.
Family Room (three different walls)
Living Room (living room is too dark!)
Dining Room is even darker:
What is interesting to me is how different the same background color looks in every photo – you wouldn’t even think it is the same paint if you didn’t know. That’s why I test. I want to see how it changes in different light.
I’m going to do some under-daubing in dusty rose and terra-cotta, then sponge over the daubs with the lighter neutral, hoping to get a Mediterranean / Tuscan kind of effect. The house is ‘blonde’ brick with white columns, so a Mediterranean (or Arabian Gulf) villa look would work for us, and help us adjust to our new location.
ReWire Chaos
It’s exactly like when I decide to clean and organize my quilt room; things look worse for a while, even when they are getting better.
My house now:
The good news is that they are finishing up early next week, and the ceiling / drywall man comes in to enclose all the new work. God willing, they will finish soon. 🙂
Tampa Grapples with Dog Poo
When former suburbanites move back to the city, they bring their dogs with them. The city of Tampa is having to re-educate dog owners to clean up after their pets.
“It’s the LAW!” LLOOLL
I’ve lived in communities where Dog Poo has been a problem. It helps to know your neighbors. When you know your neighbors you are more considerate. There needs to be a downtown Tampa Neighborhood Association that helps people do the right thing because they want to get along with their neighbors. 🙂
From AOL Housing Watch
When the housing market finally improves in this country, is a lot more poo in the streets all we really have to look forward to?
That particular reward came along with a booming housing market in downtown Tampa, Florida. Buyers have snatched up condos and rental units in recent months, after prices were pummeled by the housing market collapse. The area’s population has zipped from almost zero to some 3,000 residents, Paul Ayres, the director of marketing for the Tampa Downtown Partnership, tells a local website.
It turns out that a lot of these new downtown residents have brought their pets with them — along with a pretty inconsiderate attitude toward their new neighbors. Now, Tampa is grappling with a virtual explosion of dog poo.
It’s a nuisance for residents who must dodge errant dog poo like landmines. But it’s also a health issue, since the feces can end up being washed down storm sewers and into water systems without being treated, as a recent Tampa Tribune article points out.
To combat the problem, new Pooch Stations — plastic bag dispensers and bins where pet owners can dispose of the package — are being set up in downtown Tampa. Postcards are also being handed out to remind folks to pick up after their animals. “When your pet has finished its business, do yours by cleaning it up! It’s the law!” scold the cards.
Of course, there are fines of $150 for not cleaning up after your pet, but they are rarely enforced.
In some cases, downtown property managers have started issuing fines to to tenants in the their buildings who refuse to pick up their dog’s droppings, according to the Tampa Tribune.
Lynda Remund, director of district operations at the Tampa Downtown Partnership, told the paper, “We’ve have guides who have witnessed this happening and told the owner to clean it up, only to be told that, ‘It’s your job to clean it up!'”
“Well,” replies Remund, “guess what? It’s not!”
Somehow, as the nation struggles to heal its housing market, I find it difficult to think that the folks at Treasury or FHA or the too-big-to-fail banks are giving much thought to the potential poo problem that has arisen in downtown Tampa. Maybe they should. Who better than our government officials and esteemed CEOs to deal with poo?
Charles Feldman is a journalist, media consultant and co-author of the book, “No Time To Think-The Menace of Media Speed and the 24-hour News Cycle.” He has written about real -estate related issues for several years. This is his very first post about poo!
Qatar Quits Instant Tourist Visa for US Citizens?
Rumor has it that The Government of Qatar recently informed the U.S. Embassy that as of May 1, 2010 U.S. citizens will no longer be able to apply for tourist visas on arrival in Qatar.
U.S. citizens who plan on travelling to Qatar after May 1, 2010 should contact their nearest Qatari Embassy (www.english.mofa.gov.qa) or the Ministry of Interior (www.moi.gov.qa/site/english) for details on how to apply for their visa.
That’s a fairly spectacular change, and sort of short notice . . .
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