The Bad and the Good in Rawlins, Wyoming
“Reservations?” the desk clerk snapped at us as we walked in, and almost speechless, we said ‘no’ and he machine gunned “the-rooms-are-one-twenty-nine-a-night-plus-tax.”
No smile. No welcome.
We mentioned we are seniors, military, AAA and lots of other things and he sighed and said the lowest rate was $125.
There isn’t a lot to choose from in Rawlins, Wyoming, and Laramie is another hour and a half down the road. We agree to take the room, but we are appalled at the clerk, and his idea of “Welcome” to the Hampton Inn, part of the Hilton Hotel Family. We are particularly astonished because we have had great experiences in other Hilton Hotels, and we have friends who swear by the Hampton Inn.
Our room is nice, but . . . somebody has smoked in this room. The pillows reek, the linens reek and the bathroom reeks, while the hotel appears brand new.
We had seen a sign for a barbecue restaurant, so we asked the clerk how to get there and he wrinkled his nose, waved his hands in front of him and frowned. He told us that many people had gone there and found it unclean, hairs in drinks, etc. He recommended the Aspen, and told us how to get there, but . . . it was closed.
Just down the street, however, in Rawlins, Wyoming, was Anong’s Thai Cuisine.
The food was wonderful. We had hot tea and salad rolls, which came with a thick, spicy peanut sauce. I had the tofu in spicy basil sauce, and AdventureMan had spicy vegetables and cashews, and both were excellent. The service was prompt, courteous and helpful. It was a total surprise to find such excellence. They were doing great business, too, and we know why! The food was delicious!
The great food cancelled out the shock of our disappointing welcome in the Hampton Inns.
Update: AdventureMan talked with the day manager this morning who laughed and said that ‘Nate’ had put in his 2 weeks notice the night before and was unusually surly, but that at his best, he was always shoddy and unprofessional. We believe it is a very good thing that he find work elsewhere, and not in the hospitality industry. So don’t hold our experience against the Hampton Inns – it was a disgruntled employee we were dealing with, with many, many complaints against him.
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That’s good and dandy Mr Day Manager , but how about a discount or waving off the the entire bill for the sake of your “Nate” who you are keeping for two more weeks to annoy more customers
Hmmm. Daggero, we have seen so many people who try to fake situations to try to get free things that we just never ask. Now and then we are delighted and surprised by someone who provides great customer service just (so it appears) for the joy of excellence, or offers something extra . . . Honestly, the Hampton Inn must have suffered a great deal from this one surly employee.
More and more, we are thinking, you just can’t beat the Marriott for consistency and excellence in service and accomodations.