Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers đ ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
Traditional Qatari Architecture Saves on A/C
If, like me, you have any interest in traditional Gulf architecture, and in understanding what works in Gulf countries – and what doesn’t – I urge you to visit a wonderful resource, John Lockerbie’s blog on a variety of things including Islamic design. Clicking on the blue type will take you to a menu with so many items you can get lost for hours. I discovered it one day when I needed information to help me identify the traditional boats, which I love. John’s blog has been a constant resource for me when I have questions about the things I see. . .
Traditional Qatari buildings save on air-conditioning
Web posted at: 3/2/2010 6:26:27
Source ::: The Peninsula
Doha: Buildings and places need to be designed and developed in a sustainable way to allow communities to be less reliant on air conditioning and cars. Sustainable design can lead to cost and energy efficiencies, enhanced lifestyles and a reduced impact on climate change.
This is the view of Tim Makower, partner at Doha-based architects Allies and Morrison, who will be presenting his thoughts and ideas at the Sustainability and the Built Environment Seminar tomorrow, which has been organised by the UK Trade & Invest section of the British Embassy in Doha.
âAir conditioning is not the only way to cool a building, especially in the more temperate months of the year. The Gulf faces extremely hot weather for three, arguably five, months of the year and during this time air conditioning is essential, but for the rest of the year, the weather is very pleasant and architects, engineers and developers should explore alternative ways to cool buildings during these months,â said Makower.
Allies and Morrison opened an office in Doha in summer 2009 and over the last three years has helped to develop the âArchitectural Guidelinesâ for the Dohalandâs 35 hectare development Musheireb, (formerly Heart of Doha).
It is also designing the Diwan Annexe and the National Archive buildings within the first development phase of Musheireb. Both buildings will be two of the first LEED Platinum buildings in Qatar.
Makower said far more air conditioning is used than necessary. He believes that by reducing the reliance on air conditioning there would be some clear benefits, including cost savings and being more eco-friendly due to lower energy consumption.
âWe need to design places and buildings that allow people to respond to the climate and live in more harmony with the seasons. For instance, people should be provided with the choice to switch off their air conditioning and open a window during the winter months; for many people that is the most comfortable way to live,â Makower said.
âWhat could be better than being given greater choice, greater comfort and cost savings all in one go? We are designing homes and work places now which can be dramatically opened up on to external courtyards and balconies in good weather.â
Makower said this flexibility should also extend to the use of the car. He passionately believes that places should be designed to be pedestrian-friendly and that streets should be naturally cooled so that people can choose to walk to schools, shops, the mosque or to work during the cooler months, instead of having to use their cars and face traffic congestion.
âI donât question the right to use air conditioning or a car, but I believe that we should design places and buildings that give people the choice to switch off their air-conditioning and leave their car in the garage,â he said. During his presentation, Makower will explain how using inventive solutions, which are often founded in traditional Qatari methods and building techniques, can naturally cool buildings.
For instance, buildings can be cooled by incorporating wind-catchers or using thick walls. They can also be positioned to capture the prevailing winds and sea breezes and be related to the sunâs path to create optimum shade.
This can be supported by architectural features such as projecting cornices, canopies, colonnades and screens, all of them traditional Qatari motifs. Re-introducing the traditional form of the narrow lane, or Sikkat, is another way to create shaded spaces with modern buildings.
âOver and above energy related issues, sustainability is about minimising waste and creating lasting places. Buildings and neighbourhoods should be built to last, while still allowing for the natural process of gradual change and regeneration rather than wholesale demolition. It is Dohalandâs intention to retain and maintain the Musheireb in the long term, and to ensure that it is built to last.â
The Sustainability and the Built Environment Seminar will be held at 8.30am on March 3 at the Diplomatic Club in Doha.
The Most Beautiful Baby Ever (Photographer makes the difference!)
There is a woman in Pensacola who has studied how to photograph babies. The photos she did of our grandbaby made tears come to my eyes:
She takes wonderful, joyous photographs of babies and families. She welcomes your visits and comments to her blog:
Life Intrudes
Yes, I am sorry. I left you with no indication that I wouldn’t be able to blog for a while, but – as it does for you – life intrudes. AdventureMan and I are on a GREAT adventure, a baby was born, and thus we became Grandma and Grandpa! We didn’t intend to be here for the birth, but babies have their own schedules, and we got here in time to spend time with our son and his wife AND to be able to see our new grandson before he was even an hour old.
Who ever thinks the thrills in life are over once you hit ‘grown-up’ is SO wrong. Life just keeps getting better and better, and is full of thrills – if you have the eyes to see, and the ears to hear, and the heart to know a miracle when you see one.
Every new baby is a miracle. We can’t make them happen – or not happen – by wishing. Babies, each and every one, are a miracle.
Photos? This was a mixed up trip. We have been on the run ever since we hit the ground. I have photos, but I left my card-reader in Doha. As soon as I can hit a store, I will show you a photo of the newest prince. đ
Thanks for your patience with me.
Bu Yousef’s Haiti Challenge
My Kuwait blogging friend, Bu Yousef, is about to send a donation to the World Food Program designated to help Haiti. He has set a challenge to all bloggers and blog readers. Please, go comment on his post. For every unique comment he gets on his post (one per person), his donation will go up $1 from a minimum $50 to a maximum of $200. It’s up to us.
I would love for BuYousef to hit his maximum. I would love for him to be so overwhelmed, that he ups his maximum to $250. đ
Please go say good morning/good evening to BuYousef, and do it NOW! Thank you!
Bu Yousef, AdventureMan and I will match your donation. đ
Thank You
At some hour, while I was sleeping, the blog hit 1M hits. Pretty cool, even though it is just a number.
AdventureMan said “how about if I take you out for dinner tonight to celebrate.”
(Thursday night is always date night. We always go out for dinner. He was being funny.)
But he reminded me that I used to thank my readers, and I haven’t done that for a long time.
Most of us who blog, and who continue blogging (it’s the continuing part that is hard work) blog because that’s the way God made us – he created us wanting to share the written word. For me, it’s sort of like thinking out loud, and many times I throw out ideas hoping to get other points of view to help me see things more fully, from more perspectives.
You, my readers, have given me unexpected points of view many, many times, and I thank you. Months after I write an article, you will read it and comment – and I read every comment. Thank you.
Coming soon, AdventureMan and I are starting a whole new adventure. I’m not so sure I am going to continue blogging. I won’t be living in an exotic country; I will be living a more normal American life, as a Grandmama. I know it will fascinate me, but I am not so sure you will find it all that interesting, LOL.
Again, thank you for your support and input these three years of blogging, and for finding me and my ideas and my fascination with current events much more interesting than I find myself. đ
And, for those of you who always ask, yes, the Qattari Cat will be going with us, and yes, he is till with us (crying right now because AdventureMan has left for work and his heart is broken), I just haven’t taken a lot of photos lately because mostly he sleeps, and he looks pretty much the same.
24 Hours: 1 Million
I know, I know, numbers are just numbers.
However.
In the next 24 hours, my blog is going to hit 1 million hits. There are blogs who get a lot more visitors than I do, but never did I believe I would get a million hits. Never. LOL, I’m surprised I’m still blogging!
Pink Glove Dance Reaches Millions :-)
Remember the Pink Glove Dance? Today, in AOL News, is a report that over three million people have clicked on the U-Tube Video promoting free mammograms for women who can’t afford them:
Pink Glove Dance Reaching Millions
AOL News
(Dec. 5) — A video showing hundreds of dancing hospital employees wearing pink gloves in support of breast cancer awareness has become an Internet sensation.
The video, put together over two days with the help of 200 employees at a Portland, Oregon hospital, has more than 3 million hits and thousands of comments on YouTube.
Martie Moore, nursing manager at Providence St. Vincent Medical Center, told CNN the hospital has received hundreds of calls, e-mails and notes about the video.
The idea for the video came from Medline Industries Inc., the company that makes the pink gloves. The company said it would donate a portion of its glove sales to fund mammograms for women who would struggle to pay for them, ABC News reported.
The employees dance to “Down” by singer Jay Sean. Moore said many of the employees had been personally affected by breast cancer.
The janitor who closes out the video with a solo performance had a mother who battled with breast cancer. Moore said he told her, “This is just a disease that just keeps touching lives.”
He turns a desert into pools of water
One of today’s readings in The Lectionary are these verses from a much longer reading, Psalm 107. When I read these lines, I can’t help thinking how this very dull and flat land, Qatar, this little thumb sticking up into the Gulf, has greened, how the oil and gas have served to green this land, to change its face, and how much money is flowing out from this country to many other countries of the world.
All those of us from far away countries who labor here are benefitting from these springs of wealth, sending money home.
33He turns rivers into a desert,
springs of water into thirsty ground,
34a fruitful land into a salty waste,
because of the wickedness of its inhabitants.
35He turns a desert into pools of water,
a parched land into springs of water.
36And there he lets the hungry live,
and they establish a town to live in;
37they sow fields, and plant vineyards,
and get a fruitful yield.
38By his blessing they multiply greatly,
and he does not let their cattle decrease.
39When they are diminished and brought low
through oppression, trouble, and sorrow,
40he pours contempt on princes
and makes them wander in trackless wastes;
41but he raises up the needy out of distress,
and makes their families like flocks.
42The upright see it and are glad;
and all wickedness stops its mouth.
43Let those who are wise give heed to these things,
and consider the steadfast love of the Lord.
For my Christian readers, Muslims also use the Psalms as holy readings –
“The Qur’an (Surah An-Nisa 4:163) states “and to David We gave the Psalms”. Therefore, Islam confirms the Psalms as being inspired of God.”
Did you know that?
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