Alhamdallah for the Trip from Hell
Remember what my husband says? A good flight is where the number of landings equals the number of take-offs? Alhamdallah, I am safely arrived back in Kuwait and the safe landings equalled the take-offs.
Having said that, this trip back to Kuwait was not a trip I want to do again any time soon. It’s all small stuff. Small stuff adds up. (Sigh.) It gets old.
There’s a direct flight from Seattle to Amsterdam. Because I booked so late, I couldn’t get on it. I kept trying, KLM kept laughing and saying “it is BOOKED!” I made use of that “weather window” to drive to the airport a little early, hoping a seat might open up, someone might now show up. No such luch. Even as the flight boarded, I asked if there was any possibility of getting on and they just laughed.
No big deal. My flight to Minneapolis was just a little later, and it was uneventful, except for leaving late enough that I had to RUN from one end of the Minneapolis airport to the other to reach the gate for my Amsterdam flight, and it was a long long way! Most people were already on board, but I had an aisle seat and I was just happy to make the flight. This flight, too, was fully booked. I didn’t see a single empty seat.
And that was not good news. I was tired, so quickly fell asleep, only to awake to the sound of a flight attendant using her loud voice to say “Sir! Sir! Can you hear me? Can you hear me? If you can hear me, you need to respond!” and when the man sitting behind me didn’t respond she was about to call for medical assistance. At that moment, he vomited copiously all over himself and all over his seat. Pretty awful, awful for him, awful for everyone sitting around him. Ummm, remember when I told you there were no empty seats?
They did their best to clean things up. Oh well. Safe landing.
Boarded the flight to Kuwait in Amsterdam, uneventful, smooth . . . “hmmmmm, haven’t we been sitting here a while? We were supposed to take off half an hour ago . . .?” The pilot comes on and says the plane has been loaded with contaminated fuel and they are trying to figure out what they are going to do. Three hours after we boarded we are deplaned, given vouchers for dinner and a phone call and 50 Euro coupon toward our next flight. We are told to be back at 9 to reboard.
So I go once again for the upgrade – I really need more space to sleep, and I really need some sleep. I tried to use that fancy-schmancy 50 Euro coupon but the ticketing office said it is only good for booking a totally NEW ticket. Ah well, I paid 100 Euro to upgrade, worth EVERY centime. I was asleep even before the plane taxied down the runway for takeoff. My sweet husband was there to meet me at the ungodly hour we landed in Kuwait. The air was cool and fresh and smelled clean.
OK, OK, nothing major, just a lot of small annoyances. The number of safe landings equalled the number of takeoffs. Alhamdallah.
Wherever You Go . . .
There’s an old saying: Wherever you Go, There You Are.
Seattle is a very civic minded city, a very wealthy city with a good base of commerce – a mixed base, a healthy mix of industrial manufacturing, services, information technologies. It’s a creative city, innovative, consistently moving forward. Boeing, Microsoft, Amazon.com, Google . . . it’s a stimulating and exciting place to be.
And throughout Seattle and environs last night were massive electrical outages. Unlike Kuwait, where the air conditioning required to survive the heat cause the rolling outages, most of the outages in Seattle are caused by trees falling on the electrical wires, wiping out coverage in entire areas.
The Public Utilities people have become very good at dealing with the outages and getting people back “online” in a short time. But why would a city with such a foward looking posture not bury the electrical lines?
Seattle has a high quality of life across the board, but it drives me crazy that they don’t bury the lines. My sister says the taxpayers don’t want to expend the additional funds. There seems to be a similar problem supporting the public schools; Seattle has the second largest number in the United States of children attending private schools rather than public schools (heard that on the cable televised Green Seattle meeting last night). In a city that is 80% white, 60% of the children in the public schools are children of color. Something is not right.
The electrical lines issue would be small potatoes if it were simply aesthetics – those lines are really ugly when you are trying to get a good photo. But when you stack up all the overtime hours the electrical workers have to work, all the overtime pay, I would think burying the lines would pay off within a matter of a couple years. Seattle is a city that votes democrat; where is the democracy in not supporting the public schools?
It really bugs me when short-sighted public policies hurt the citizens. Some things are just basic infrastructure – roads, clean water, an honest police force, an honest judiciary, reliable electricity, good schools, trash collection, public transportation, a trustworthy accessible health system, systematic elections – these things should be a no-brainer when it comes to public support. It’s an investment, not a luxury. Without an orderly infrastructure, the system descends into chaos.
Seattle’s Northgate Mosque
Driving down to Seattle today, I was stopped at the light by the Northgate Mosque:
Islam is the fastest growing religion in the United States.
Blogging: The Opinion Explosion
Today there was a lively discussion on National Public Radio about news, and the great enormity of it, and how news reporting is changing. It used to be, so they said, that news reporters reported the facts, as best they could find the information, and they kept their opinions to themselves. The goal was objectivity.
Hmmmmm. In the US, it seems to me we had an entire period when the press was seen as “muckracking” or seeking scandal. The tabloids have always been with us. Even in the HBO TV series Rome, there were cartoons on the wall, a sort of primitive newspaper, entertaining, whether true or not-true.
So my speculation would be that as objective and fair (or as Fox puts it “fair and balanced” reporting which totally makes me want to throw up because FOX is SO SO slanted) as we would like to think our news is, bias has always crept in, and it is always a case of caveat emptor when it comes to news.
Here were some priceless quotes and ideas from the today’s NPR discussion:
“Not everyone’s experience is that interesting.”
Two rules for basic research:
1) Not every authority is right. Don’t believe someone just because they claim “authority”. Authorities can be wrong.
2) Just because you agree with an authoritie’s opinion does not make it true.
When you blog, podcast, SMS, etc. information, be sure to give your source of information and some evaluation of how reliable that source is likely to be.
Wikipedia is not necessarily a reliable source to be quoting. You have to double check the sources of information there, too.
My favorite piece of verbiage: We are experiencing a cacaphony of unfiltered information.
My comment: It’s exciting to hear people discuss the new ways in which we are getting – and sharing – news/information. I was in traffic, trying desperately to write phrases and ideas down at every red light. (How often do you say “alhamdallah” for the red lights??) We have access to so much more information, but how much of it is “hard” and how much is opinion? I love hearing people discussing information and dissemination of information, and how it is changing our lives.
And how much harder it is for any nation to keep a big secret – the containment walls have become more porous, information seeps through. Cell phones transmit real time dramas, bloggers share information (and misinformation), news can be SMS’d before it hits the airwaves by official sources. Governments which like to control information are fighting a losing battle, and it will increasingly change the faces of government (oops, my opinion!).
As our actions become increasingly public (cameras tracking vehicles, bank withdrawals, parking lots, cell phones broadcasting private moments, etc) we will all become, privately and publicly, increasingly accountable. (I am extrapolating here!) What an interesting new world . . .
Pacific Northwest Bouillabaisse
For two days now, it has been rainy, oh! sheets of rain coming down. If you have an umbrella, it doesn’t help. You are soaked before you can even get your umbrella up, and the wind keeps blowing in gusts from different directions so the umbrella goes inside out.
The perfect day for Pacific Northwest Bouillabaisse, a recipe from a cookbook my aunt gave me, published in 1946 – no longer even in print. But the recipe is a winner – easy, satisfying, and with a salad and French Bread, a complete stormy day meal, warming and satisfying from the inside out.
A bouillabaisse is flexible, and relies on slow simmering and some reduction to obtain its deep, rich, complex flavor. Fishermen use what they catch – the more, the merrier, in a bouillabaisse. For extra credit, serve with a rouille, a red, peppery mayonnaise. (Yes, blenders make any mayonnaise do-able.)
Pacific Northwest Bouillabaisse
From Mary Cullen’s Northwest Cook Book, 1946 (with alterations)
This is one of the all-star recipes if you like seafood and if your friends do, too.
1 1/2 lbs. cod, halibut or red snapper, or good solid white meat fish like grouper, cut into bite sized chunks
1 large hard shell crab, cook, take meat out (or two or three small Kuwaiti crab)
2 lbs. small clams in the shell, or if you are stuck, you can use canned clams
1/2 lb. mussels, if available
10 – 12 medium large shrimp
1/3 cup olive oil
2 onions, chopped
3 cloves garlic, finely chopped
1 bay leaf
3 cups fish stock (I use the water from cooking the crab, and cook the fish heads etc. until you have a good, tasty stock)
1/2 cup dry white wine (optional)
1 green and 1 red sweet pepper, chopped
2 teaspoons salt
2 teaspoons Worcestershire sauce
1/4 teaspoon paprika
1/2 teaspoon saffron
2 Tablespoons lemon juice
2 Tablespoons minced parsley
Prepare fish, removing bones and cutting into bite sized pieces. Several kinds of fish can be used, if preferred. Clean meat out of crab legs and crab body, put aside.
In large pan, sautee onion, peppers and garlic in olive oil, add bay leaf and cut up fish and fish stock, cook very slowly, without boiling, for about 20 minutes or until fish is tender.
Add crab, clams, shrimp, mussels, seasonings, and lemon juice. Let cook 3 minutes. Sprinkle with parsley and serve. It is tradition that on cold winter’s days, the bread can be dunked in the broth!
This is a photo from Wikipedia, showing genuine French Bouillabaisse. The Pacific Northwest version doesn’t have a tomato-y broth, but more clear broth.
Seattle’s Houseboat Sub-Culture
In Seattle, there is an entire sub-culture that lives on houseboats, mostly urban professionals. Unlike many parts of the world, the houseboats in Seattle are truly designed as houses, and have to meet city standards. They can only dock in designated areas, and they are solely for living, they don’t have any means of propulsion. They are not truly boats, but houses floating on the water.
I lived in one for two weeks, many years ago. I never got used to it. I worried about sinking all the time.
Seattle is quirky. Houseboats, caffeine-addiction, super-technology, fitness addicts, airplanes (home of Boeing) and one of the most literate cities in the United States. Washington state has the highest minimum wage in the nation – $7.93 per hour.
KLM, Bureaucracy and Customer Service
It is so easy to complain when you live overseas. We complain about Wasta, we complain about corruption – and all it takes is another trip out of Kuwait to see that it exists everywhere. Bureaucracies exist to encourage arbitrary decisions, bribes, and meanness to the customer.
But every now and then, you find a brave soul who stands up for right, who uses policy like a rapier against the lazy, and I met one of those this morning.
I am connecting in Amsterdam, and I have thousands and thousands of miles I never use. Mostly I have been booking flights on a relatively short term basis, and when your family needs you is not the time to be trying to dicker over free tickets, etc. So as I entered the business lounge, I asked the very nice woman behind the desk if an upgrade was possible for the next leg of the trip.
Her fingers flew across the keyboard as she checked this, she double checked that, and then said “you would have to pay 150 Euros to upgrade + 25,000 miles”. Piece of Cake. For a 10 hour flight? 150 Euros! Here’s my money.
No no, I had to go downstairs and pay. And downstairs, it is six, when ticketing is supposed to open, but they are very very busy ignoring the customers. They have coffee to get, greetings to exchange, water to distribute, computers to boot – no, no, ticketing open at 6:00 does NOT mean they are ready to serve the customer at six, only that they are in the general area at around six.
And they were not happy to have a customer. The counter lady gave me the same information as the lady upstairs – 150 Euros + miles, and then she took my ticket to the ticketing lady behind her, who gave it a glance and said no, it was impossible, my card was KLM and the ticket was on a Northwest flight. I said “You are partners! This card is supposed to work on all the partner airlines” and she said “no, the regulations say that your class of ticket cannot be upgraded on Northwest.”
I don’t usually let things get under my skin, but the sheer blatancy of her desire to get rid of me annoyed me. I said that this was not right, and not fair, and she shrugged her shoulders and smiled.
Smiled! Whew! I could almost feel the fire coming out of my ears and eyes!
Back upstairs in the lounge, I checked in with the same lady who had helped me before and told her what the ticketing bureaucrat had said. I was calm, but also very angry. So was she. “That’s just WRONG” she said, and got on the phone. 45 minutes later, she was still at it. She would verify all her information, call ticketing, and the ticketing lady would still say “No!”
Finally, I signed up for a shower, and washed away all the frustration while the dear lady in the business lounge continued to get people involved. By the time I came back out, fresh and sweet and clean, she gleamed in triumph! “You have your ticket!” she said, her voice triumphant!
So downstairs I headed once more to pay. The ticketing lady was totally snippy to me, taking her time, shaking her head in disgust, until I asked her name and wrote it down. Suddenly, she was all sweetness and light, and like magic, my new improved boarding pass appeared.
Al hamd’allah.
But here is what bugs me. I’ve worked many many jobs that required keeping customers happy. I am really good at it. I take pride in it. In the long run, I believe, good will pays the biggest dividends. And when I can make something good happen for someone, it’s like something good happens for me, too . . .
So what possible reason would people in roles where they interface with the public have for being rude? unhelpful? snippy? to take visible joy in saying no?
I can imagine that being an airline counter service agent at this time of the year, with all the delays and confusions, and abuse they have to take could be dis-spiriting. I can sympathize that they have to deal with people who all want special treatment. I’m just another person asking for an upgrade. But at the same time, doesn’t it make them feel worse to be rude and unhelpful?
Do you deal with the public? Are you ever rude? What pushes your buttons, what can make you rude to a customer? And as a customer, how do you handle a rude employee?
Chinese New Year’s
Today I am busy packing for my upcoming trip back for my father’s services, and taking down the Christmas decorations. Why now? I won’t be back until after New Year’s, and I don’t want to have to face it all then.
My son and his wife left late last night, and will be meeting up with me again later this week. As soon as they left, I stripped the bed, threw the sheets in the wash, started taking down the tree. My method of coping with grief is to stay busy.
But I also have another agenda. And I am going to tell you something that may change your life, as it changed mine. So if you are very very happy with your life right now, stop reading NOW. It’s a Locard Principle kind of thing – if you read this, it will leave a trace on you. OK. You’ve been warned.
I have a very good friend, an amazing woman. She was born in Hong Kong, into a wealthy family, and married an American. Not only was he American, but he was in the Navy, and he was a Mormon. So she had to learn three cultures at once – American, Navy/military, and a new religious culture. I tell her I am amazed that she survived; that is a lot of new information and new ways of doing things to do all at once.
Who knows why people become friends? All I know is that friends like this, you keep. From the beginning, we were like sisters. For all our differences, we never had a problem making conversation – we both liked investing, and we talked money, real-estate, stocks endlessly. And we had sons the same age who became – and still are – best friends.
We settled in the same area, and while I am living in Kuwait, she has visited my parents, called them, and frequently sat with my Dad while he was recouperating from his latest debility. She would take him flowers from her own garden, and magazines, and keep him distracted. She has been a blessing to us all.
Several years ago, in one of our conversations, she told me about Chinese New Year. When the New Year comes, your house must be sparkling clean, your bills must all be paid, and you must have money in your pocket, food in the refrigerator, and friends in the house. The way you start your New Year is the way your new year will be. So if you want order and prosperity, you have to be prepared.
I’m not Chinese. I’m not superstitious. And what if she’s right?
Every year, I have to have the tree down and everything put away by New Years. (Traditionally, the tree can stay up until the Feast of the Epiphany, January 6th, when the Wise Men come to visit the Christ child, and should be taken down the next day. Especially when using live trees, you want to anyway, as the tree is dried out, all the needles are dropping and it becomes a fire hazard.)
What if the Chinese are right? I make sure all my bills are paid, and I pay a little extra on the mortgage. I make sure we have money in our pockets, and plans with friends that include good food.
I’m not Chinese. I am not superstitious. But why take chances?
From time to time I think about NOT having everything done by New Year’s, but if I try that, I get too nervous and end up having to do it all on the last day of the year. My friend says you do NOT want to start the New Year cleaning your house!
She told me. I just told you . . . are you starting to get nervous? (wicked gleam)
Christmas Eve Day
This is my favorite day of the year. I love Christmas Eve Day. We had a dinner last night, here, with good friends. We all worked together to get all the foods prepared, and as we sat at the table, I could see conversations going on, full of lively interest in all the candlelit faces – it was a beautiful moment. It was such a good mixture of people, the food was good (well, maybe I oversalted the rouladen a little) and plentiful, and in spite of the sorrows of the year, we are greatly blessed.
We have done all our shopping and wrapping, we will run some errands today – fun ones – and have lunch somewhere, it will be a fun, relaxed day. Tonight we will go to church, to welcome the birth of a tiny, vulnerable baby who made such a difference to so many lives here on earth.
So much pain! So much sorry! And one small ray of hope, that in our hearts we can truly love one another, and somehow this sad, troubled world can find the peace for which we all yearn.
Today is a day of pure anticipation, of hope, and belief that goodness matters, and that goodness is possible, and that we have redemption.
Our holidays of Christmas and Eid al Adha are joined this year. I wish all my brothers and sisters peace, joy, and the blessings of love and family for the coming year.
The image is from The Image of Christmas – The Nativity Represented in Art by Dr. Catherine Lawless December 2005. I chose it because Joseph and Mary and the baby look more like Semitics, instead of pale white Europeans. It is by the Sienese painter, Sano di Pietro, painted around 1445 and now in the Pinacoteca Vaticana.
Divinity Origins
Someone asked about the origin of divinity candy, and as I looked it up, the first words I came across were these:
“Candy. A term derived from the Arabic qandi, meaning a sugar confection.” That’s in the Oxford Companion to Food. Much much more on candy at Food Timeline.
I have never heard that word used for sweets – is it still used?
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