Here There and Everywhere

Expat wanderer

Pensacola Moments

Yesterday I drove AdventureMan to the airport. He rushed off to check in, planning to meet once the car was checked in. The checker-inner said “do you really want to pay $7.49 a gallon?” so I rushed off to fill the tank, God bless her. It’s funny, with all the stuff we have going on, little things we normally remember just slip right out of our minds.

I came back, picked up my next rental (I know, I know, not cost effective, but I thought I was going to buy a Rav4 while I was here – LLLOOOLLL! I still plan to, but I am waiting for some dealer incentives) and went in to spend some time with AM before he left.

When I came back out and went to my car, it REEKED! I have a non-smoker profile! I went back to the fast-booth, and waited in line. When I explained the problem, they gave me another car, a serious upgrade. Wooo HOOOO!

I only mention these instances, because two people at Avis/Budget Car Rental in Pensacola took the time to insure that I was a happy customer. I am. I am a happy customer.

Somewhere, I lost my sunglasses, and because mostly I only need glasses for driving, I needed to get a new pair. Walk in, have an eye exam within 30 minutes (he told me my old prescription was too strong!) and a pair of prescription sunglasses that are PERFECT in one hour. Professional, courteous service all the way.

I need some baby clothes, so I go to a very good department store looking for WARM baby clothes (it is very cold in Pensacola this year!) and the very nice lady says “Oh, we have some beautiful baby clothes I just marked down to 70% off.”

Am I dreaming?

February 16, 2010 Posted by | Bureaucracy, Community, Customer Service, ExPat Life, Florida, Living Conditions, Random Musings, Shopping, Social Issues | 3 Comments

Qattari Cat Goes Wild

It was like the ninth circle in Hell. We had been told this was the best clinic in town, so when we thought the Qatteri Cat was having a problem, we made an appointment, and braved the Doha drive-time traffic to get there, only to discover that there were like 25 people milling around the waiting room, most holding animals loose in their arms, and a feeling of desperation in the air.

The customer service was shocking. I watched one man, big guy, football-player type, sway and his knees nearly buckle as the curt woman behind the desk said in her loud voice “Oh! Your cat didn’t make it! Your’s was the little grey cat, right?” He was devastated. I was horrified that the news could be delivered so callously, and so loudly.

Many of the people without appointments had kittens bought at the Souq al Waqif. You know I love the Souk al Waqif, but if you buy an animal there, you are buying an animal who already has strikes against it, and people who breed them just for sale, with no regard for ethical treatment of another living creature. You are buying trouble, and big veterinarian bills. It’s gotten so bad for me, I can’t even walk through the bird/animal area anymore. I can’t bear to see the way the animals are treated.

We got to see the vet over an hour later. He was nice, very professional, very knowledgeable, and I cannot imagine what it is like having to run a veterinary service under these hellish conditions.

One of his handlers walked in, looked at me coldly and said “Is this your cat?” I said yes, and she continued on “this is the worst cat I have ever handled. He is EVIL! He is VICIOUS! He is the cat from hell. Is he like this at home?”

Imagine saying something like that to a customer!

I felt like I had been punched in the stomach. The Qatteri Cat had a rough beginning in life. I met his first owners, and the women in the family didn’t like him. When he came to live with us, he loved – and trusted – AdventureMan from the beginning, but it took me a long while to win his trust. He was skinny and always watching my feet and hands; he would flinch if I moved too quickly. He had been mistreated.

He has bitten me twice, in his seven years living with us, both times when other cats were around and he was scared. When he is scared, or when he is in pain, all his natural instincts kick in. I give him a short time-out in a confined environment (the bathroom!), and everything is fine. He’s a cat. No, he is not vicious at home. He is a SWEET cat!

He has never misbehaved at a vet clinic, never. At the clinic in Kuwait, he couldn’t wait to get out of the cage; the female Italian vet told him what a handsome big boy he was and he was putty in her hands. I have to admit it, I felt a twinge of jealousy. He had eyes only for her!

The Qattari Cat is a cat who wants to co-operate. It doesn’t matter how good the vet is, if the staff is unprofessional, discourteous to the point of rudeness, and ignorant about handling animals, we won’t go back. We won’t risk him being handled cruelly. I cannot imagine why they keep this woman on their staff.

But I couldn’t resist taking a flash photo of QC to illustrate this post, with demonic, gleaming eyes, LLOOOLLLL!

January 28, 2010 Posted by | Bureaucracy, Character, Civility, Communication, Customer Service, Doha, ExPat Life, Family Issues, Kuwait, Leadership, Living Conditions, Pets, Qatar, Qatteri Cat, Rants | 13 Comments

Ruby Necklace

One year, AdventureMan bought me a ruby necklace. Yeh, it sounds glamorous, but it wasn’t one of those sparkly ruby necklaces you wear to the ball, it was a rough cut ruby necklace, the kind I like. I was thrilled when I found it in the tip of my Christmas stocking.

I put it on to wear to dinner that night, and as soon as I put it on, my neck started burning, and AdventureMan said “Your skin is all red!” I wore it anyway; I really loved the necklace.

The rash took about a week to fully go away. I figured they must have used some compound to polish it that I was allergic to. I didn’t wear it for a year, and then got around to washing it. And washing it. Nine times, I washed it:

The rubies in these necklaces are not the high quality kind, just rubies, rough cut. I guess they must have thought I wouldn’t like it unless it were really bright ruby red . . . it took nine washes before it stopped bleeding red. I am hoping it was the dye I was allergic to – I’m still afraid to put the necklace on, afraid I will get big red welts again.

January 25, 2010 Posted by | Arts & Handicrafts, Beauty, Christmas, Customer Service, ExPat Life, Experiment, Kuwait, Living Conditions | 2 Comments

Qatar Traffic Department says NO New Traffic Fines

Traffic fine rumours squashed
Web posted at: 1/12/2010 5:13:28
Source ::: The Peninsula / BY MOHAMMED IQBAL
BY MOHAMMED IQBAL

DOHA: As rumours continue to circulate about a steep hike in traffic fines, a senior official of the Traffic Department has clarified that such reports are totally baseless and there is no change in the traffic law.

Over the past month, e-mail messages have been circulating about a new “traffic violations law” with a detailed list of new fines for different violations. Though the messages appear to be a fraud at the very first look, they have been widely circulated, causing confusion among the public.

“The Traffic Department is dealing with all violations as per the current traffic law, without any change or amendment,” said Brigadier Mohammed Saad Al Kharji, Director of the Traffic Department, while denying the reports spreading through mobile phones and the Internet.

The email message about the “New traffic violations law — October 2009” gives a comparative list of the “new” and “existing” fines. Anyone who is aware of the current law would immediately realise that the message is fake, since many of the existing fines mentioned in it are incorrect.

For instance, it says that the “fine for using a mobile phone while driving” has been raised from QR3,000 to QR10,000, whereas the existing fine for this violation is QR500. Similar is the case with most of the other violations.

Only a naïve person would believe this message when it says that the fines for most violations have been raised from QR10,000 to an incredible QR50,000.

Despite all this, the message has been circulating fast as people forward it to others without thinking much about the content. The Peninsula has received a number of calls from people seeking a clarification on this matter.

A resident said he had seen the same message displayed prominently at a work site in the Industrial Area a few weeks ago.

An expert from the Traffic Department told The Peninsula yesterday that he had been receiving a number of queries from people about the issue.

“It is surprising that people go by such rumours. Anyone would know that if there is a major change in the traffic law it would be announced through the media by senior officials,” he added.

It has been pointed out that many residents don’t have easy access to authentic information about the traffic law since an official English version of the law is still not available.

January 12, 2010 Posted by | Bureaucracy, Communication, Community, Crime, Cultural, Customer Service, ExPat Life, Law and Order, Lies, Living Conditions | 4 Comments

German Lingerie Ad: Liaison Dangereuse

A German company finds a fresh new take on selling lingerie; found this on AOL Finance News 🙂 Very clever.

Sexiness for everyone from Glow Berlin on Vimeo.

January 8, 2010 Posted by | Beauty, Cross Cultural, Customer Service, Financial Issues, Germany, Humor, Marketing, Shopping, Women's Issues | 2 Comments

‘No Madame, Don’t Tip, Management Takes the Tips’

From today’s Gulf Times

When I was new to Qatar, and thrilled to find my hometown Starbucks going great guns here, I asked “Where is the tip jar?”

Every Starbucks has a tip jar. Everywhere. Baristas don’t get paid that much; you always tip. Often they are young people stretching to pay the rent while they go to school, or trying to raise a child as a single parent. A tip is a way to allow God to redistribute income in the world; you let it go freely and He sends it where it should go.

The barista reached down and pulled out a jar, but did not look encouraging.

“Why is it down there?” I asked, naively.

“We don’t get these monies,” the barista said. “The Management takes everything.”

So I started asking at every Starbucks, and the answer was always the same. The workers don’t get the tips. Management takes everything.

Jesus said it was easier for a camel to go through the eye of a needle than for rich people to get into heaven. When I hear stories about the workers not getting the tips, or workers being exploited, being treated as a resource or commodity rather than as partners in operations, I fear for the people who would take these monies out of their own greed. I fear for them in the afterlife. If we are not open handed, using our wealth to help others, maybe it will be our burden in the next life, and we will regret having to carry it around. Maybe it will be a barrier, and we can just peek over to see the life of the spirit we might have had. I fear for people who cannot overcome their greed, and share the wealth.

‘Hidden charges’ at restaurants slammed
By Sarmad Qazi

Irked by having to pay what they call “hidden charges”, some customers have expressed their displeasure at the increasing practice in restaurants of adding “service charges” to their final tab.

Patrons say they do not mind paying the extra so long as any additional charge is written visibly on the menus and the money actually goes to who it is originally charged for – the staff.

“The fact that my bill had a 10% service charge came as a surprise. The font size used on the menu to announce the charge was smaller than a bank’s fine print,” a customer of a fine dining restaurant said.

Debate on the subject is raging across the region. Just last week, the UAE outlawed the practice and warned restaurants and cafés to do away with the practice by February 1 or face fines ranging between Dh5,000 to Dh100,000. Exempted from the rule are restaurants located in hotels.

Service charge, often added to the final bill at dine-in and table-service restaurants (not applies on take-outs, home delivery), usually ranges from 5% to 20% depending upon the quality of the outlet. The practice is allowed at restaurants inside hotels but has caught up outside too.

Restaurants, however, yesterday defended the service charge and maintained the money went towards staff waiting tables and inside the kitchen.

“Various establishments use it for different purposes. We use it as a motivational factor for our staff,” said a senior official at a food and beverage company which manages some of the leading franchised restaurants in Qatar.

But customers also accused restaurants of pocketing the extra money rather than giving 100% to employees.

“If all of the service charge is not passed down to staff then restaurant use the money to cover breakages (glass, cutlery etc) by employees rather than managements increasing the cost of products (on the menu),” a general manager of an American franchised chain of restaurant said.

The practice is not restricted to branded restaurants only as some local fine dining restaurants in Qatar also take service charges. Most officials Gulf Times spoke to were not sure whether a prior Baladiya or Ministry of Business & Trade permission was taken before the charge was introduced.

Industry officials also dismissed suggestions that instead of a separate service charge they should increase the price of products as “impossible”.

“This can’t be done. Increase in prices will make the customer move to a competitor,” a restaurant official said.

“We do however waive the service charge if a customer insists or if they do not feel like they received the level of service they expected,” he added.

January 6, 2010 Posted by | Bureaucracy, Character, Charity, Community, Customer Service, Doha, Eating Out, ExPat Life, Financial Issues, Interconnected, Lies, Living Conditions, Values, Work Related Issues | 7 Comments

Natural Pearls at Natural History Club

“The Al Fardan collection from Qatar . . . ” Ahhhhhhh.

From the time I arrived in Doha, I have heard whispers about the legendary Al Fardan pearl collection and it has been my dream to see it. This temporary exhibit will be a dream come true. I can hardly wait for this it to open at the Doha Museum of Islamic Art on January 29th, but meanwhile – this should be a fabulous meeting of the Doha Natural History Club.


(Source for photo)

From the Gulf Times:

History group meet

The Qatar Natural History Group will hold a meeting on Wednesday, at the Doha English Speaking School.

Dr Hubert Bari, curator of gems and jewellery at the Museum of Islamic Art and manager of temporary exhibitions for the Qatar Museums Authority, will give a presentation on the subject of natural pearls, ahead of the major exhibition on pearls scheduled to open at the MIA at the end of this month.

Dr Bari will give the audience a pre-view of some of the treasures gathered from all over the world which will be on show in the exhibition, including the famous Hope Pearl and the Pearl of Asia and, for the first time, the Alfardan collection from Qatar.

For my friends and family who do not live in Qatar – exhibits at the Doha Museum of Islamic Art are free. Free. No entry fee, no fee. Qatar sponsors priceless exhibitions like this for the population gratis. Free. As a public service. How amazing is that?

January 4, 2010 Posted by | Adventure, Arts & Handicrafts, Beauty, Community, Cultural, Customer Service, Doha, ExPat Life, Living Conditions, Qatar | 10 Comments

Community Police Graduate

Community policing is necessary when we neglect to police ourselves. . . if, for example, we find ourselves throwing a tissue out of our car window as we drive along, littering the pristine streets of Doha. If we bully someone because we want that parking spot he is driving into, if we disrupt the peace and quality of life of others by our behavior.

I notice, in this story from the Gulf Times, that women are a part of this program, and that they are wearing uniforms, and hijab, and that those uniforms are very modest and also that they are wearing pants. Please see the previous article.

I commend Qatar for this visionary program, helping the community police itself, and for including women from the very first class.

46 take part in community policing basic course

Graduates with officials at the convocation ceremony

The Police Training Institute (PTI) recently held a ceremony to mark the graduation of participants in the first batch of the Community Policing Basic Course, under the auspices of Minister of State for Interior Affairs HE Sheikh Abdullah bin Nasser bin Khalifa al-Thani.

Some 46 students from various security departments took part in the course, which lasted seven weeks, said a spokesperson.

The ceremony was attended by the chairman on the Central Municipal Council, HE Nasser al-Kaabi; director of the PTI, Brigadier Mohamed Hassan Youssef al-Saei as well as other ministry officials.

Brigadier al-Saei explained that the course has been conducted to “enhance the role and mechanisms of community policing,” as well as helping to create partnerships with various social institutions to help with national security.

The PTI director added that the graduates of this course will be able to translate the Ministry of Interior’s aims and strategies to encourage understanding between various communities and to help the police to be able to prevent crimes before they are committed.

Brigadier Rashid Shaheen al-Atheeque, chairman of the steering committee of community policing, said: “The graduation of the first course of community policing is one of the stages of qualifying the national cadres at the Ministry of Interior to work in the national project.”

“Qatar is currently witnessing progress in all aspects of development in economic and social fields – this increases the role of all sectors in the country to face all kinds of challenges brought with this development,” he said, adding: “These factors require the improvement of capabilities to keep pace with development.”

Brigadier al-Atheeq explained that the ministry had pursued the initiative of community policing to help reduce crime throughout all institutions, and said that they had pursued the objective with the co-operation of the Supreme Council for Family Affairs as well as other ministries and companies, working towards the National Vision 2030.

He explained that the concept will initially be employed in the North Security Department from April 2010, with plans to apply it across the board from 2011.
Representing the director of the Ummul Qura Independent School for Boys, teacher Areezah al-Yami described the noticeable benefits of introducing the community policing programme in the school over the past year.

January 4, 2010 Posted by | Bureaucracy, Character, Civility, Community, Cultural, Customer Service, Doha, Education, ExPat Life, Family Issues, Law and Order, Leadership, Living Conditions, Social Issues, Values, Work Related Issues | Leave a comment

The Garden Restaurant ReLaunches in Najma!

For those of you who miss The Garden restaurant which used to be on Karabaa / Electricity Street, there is a new one opened in the Najma area! From today’s Peninsula:

DOHA: The Garden Group of Restaurants has relaunched their exclusive vegetarian restaurant “The Garden Annapoorna” in Najma on Friday, January 1, as a New Year gift to all the residents of Doha. “This restaurant was actually a part of our old restaurant at Shara Kahraba which had to he terminated due to the acquisition of the area for government projects,” said a group spokesman.

“I am glad to inform our loyal customers that we are now opening their favourite vegetarian restaurant at Najma. The operations timing will be from 6am to 3pm and from 4pm to 11:30pm,” remarked Yoonus Salim Vappattu, Managing Director of The Garden Group of Restaurants.

January 3, 2010 Posted by | Community, Customer Service, Doha, Eating Out, ExPat Life, Food, Living Conditions, Qatar | 2 Comments

New Qatar Traffic Violations and Fines

Update: LLOOLL, I went to QatarLiving.com and discovered that these “new” laws came out in 2007. These are great laws, deterrents to bad driving and aggressive driving, but the laws mean nothing without enforcement. Do I still see many many children sitting in the front seat? Are people driving while talking on their mobile phones? And not a word about one of the worst offenses these days – texting.

A recent study showed texting is even more dangerous while driving than talking on a mobile phone:

The crash risk attributable to texting is substantial. One possible explanation is that drivers who text tend to decrease their minimum following distance and also experience delayed reaction time. For example, in the Drews et al. study, drivers’ median reaction time increased by 30% when they were texting and 9% when they talked on the phone, compared with their performance in a driving-only condition.

Notwithstanding the safety risk of texting while driving, previous research by Drews and colleagues at the University of Utah — not to mention crash data and widespread legislation — makes clear that using a phone while driving is dangerous.

(To check my source, just click on the blue type, above)

We were talking about people who were saying “Qatar is the most dangerous place to drive in the world” and wondering where this is coming from? Most of us have driven in more dangerous places, but this is the new quote floating around, with no foundation, no statistics, no studies, at least not any I can find with a simple Google.

The topic of new laws came up next over Christmas dinner. New laws? New fines?

“I never saw a word about this in the paper,” I said, peevishly.

“Oh, didn’t I tell you?” said AdventureMan.

People who have been married a long time will understand the urge to kill . . .

Someone else jumped in,

“I think the different companies are passing it around. The Education Foundation has it. Some of the universities have it. That’s the way it is in Qatar, news of new laws filters out.”

LLLOOOLLL. News of new laws “filters out?”

I found it online HERE, at Team BPH and it looks exactly like the copy AdventureMan brought home yesterday, but there is no attribution. Who put this out? There is no kind of official marking on it at all.

IF ENFORCED, these laws would have a serious effect on Qatar traffic.

In theory, these went into effect in November 2009, just last month. Who issued these? Has there been any coverage in the newspapers? TV? How can people be held accountable for violating laws of which they are not aware? Or is this something one of the companies printed up, anticipating new laws?

December 28, 2009 Posted by | Adventure, Bureaucracy, Community, Crime, Customer Service, Doha, ExPat Life, Friends & Friendship, Interconnected, Law and Order, Living Conditions, Local Lore, Qatar, Safety, Social Issues, Statistics, Travel | 10 Comments

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