Here There and Everywhere

Expat wanderer

“Could be Very Fatal”

Last year, six officials resigned from Kuwait Air when an assistant pilot without proper credentials was promoted to pilot in spite of having failed the qualifying test. I wrote about it HERE.

This is from yesterday’s (1 october 2007) Kuwait Times. No, it was not in the crime section.

Assistant Pilot Promoted Without Proper Qualifications

KUWAIT: An assistant pilot at Kuwait Airways was recently promoted to become a captain pilot despite the fact that he had failed the tests qualifying him for the promotion for the maximum times allowed. Informed sources stressed that such a mistake of having incompetent and inexperienced pilots fly civilian flights could be very fatal.

The sources noted that his promotion could cost lives of at least the 300 passengers all because of this man has an influential wasta (backer). The sources explained that this particular promotion had been tried upon several times and that it only got through during the transitory period after the resignation of the previous board of directors and before appointing the new board.

“This inexperienced pilot has already started flying to various destinations,” warned the sources expressing astonishment of the approval of the Civil Aviation Authority of such a promotion, particularly since it was the highest control over following safety precautions by various carriers.

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Last night, over dinner, Adventure Man looked at me sadly. We were discussing my blog, and I had asked him if he had any concerns. He said his only concern was for my safety. I asked him if he saw anything that made him uncomfortable. He said that he worries about my quoting newspaper articles, he has a concern in could get me in trouble.

I have promised I would not comment directly on the articles.

I am willing to bet that there is a possibility that there are unqualified pilots flying for other national airlines, in countries with less of a free press than Kuwait has. The difference in Kuwait is that the newspaper can report this and maybe the person writing it will not be fired for holding the airlines ACCOUNTABLE for providing safe flights for their customers.

October 2, 2007 Posted by | Adventure, Blogging, Bureaucracy, Community, Crime, Cultural, Customer Service, ExPat Life, Free Speech, Kuwait, Living Conditions, Social Issues, Technical Issue | 8 Comments

Kuwait Public Transportation

There were two influences that came together for this post. First, a show on BBC about green taxes supporting green initiatives, like public transportation. Second, last night I saw a Kuwait public bus.

Does it seem to you that the buses in Kuwait are looking cleaner than a couple years ago? The one I saw looked new, was undefaced, looked modern, and the passengers on it looked orderly, cool and happy. There were no women.

So here is my question to you – what would it take to get you to use public transportation rather than driving your own car every day?

I have a shameful confession. I didn’t even learn to drive until I was 25. I didn’t need to. I was in Germany when I hit the driving age, and there was public transportation at reasonable prices nearly everywhere I needed to go. And it was trolleys; trolleys are a lot of fun. When I went off to university, I ended up in Seattle, which also had excellent public transportaton – in Seattle, public transportation is all integrated and includes buses, trolleys and ferries across the Sound.

The buses ran on time. Occasionally, I would hate the walk to the bus stop on a cold rainy day with a driving wind (hard on the hairstyle), but for the most part, the buses ran on time, and I could read or plan my work day on the way to work. I didn’t mind not driving, at least not much. When I did, I learned to drive.

What are the barriers to public transportation in Kuwait? What would it take to make me want to use public transportation?

First, due to the extreme weather, I would want almost door-to-door transportation. This could be done with a train/trolley system where you drive to a Park and Ride spot in your air conditioned car and then jump on an air conditioned trolley or bus. The bus or trolley would need to transit in an air conditioned facility, where we could switch to a mini bus which would drop us within half a block of our destination, i.e. frequent stops.

The system would have to have a schedule, to which it kept rigorously and reliably.

The system would have to have redundancies and back-ups, because mechanical failures and equipment failures happen.

The system would have to have well trained, knowledgable bus drivers who spoke some few words in multiple languages.

The system would have to have protected, non-damagable cameras on every trolley and bus, and would have to commit to prosecuting vandals and people who could not behave themselves on the bus.

It might have to have separate seating for unaccompanied women. *Sigh* It seems to be a fact of life here that women are fair game for harassment. I am thinking there could be advertisements along the upper over-window area, like in London and Germany, and some qur’anic inscriptions about respect for women. And maybe also the environment. Every vehicle would need to have at least one trashcan.

To have a usuable transportation system would require, also, a nationwide campaign for respecting the law, and rules. It would also need a nationwide public-stewardship educational program, “this is your country, keep it clean, no littering, etc.”

And it would need methodical, impartial enforcement of the laws. That would be a whole separate campaign, educating the public to respect the law enforcement officers (in the last two weeks, there have been multiple reports of police officers being beaten by citizens, police officers! Unthinkable!) And there would need to be a parallel educational campaign for law-enforcement, training on what the law is (i.e. a police officer is not “insulted” by being passed by a taxi that is under the speed limit) and their mission – and I think policework is a holy mission – to see that power is not abused, the weak are protected against the bullies, and that the laws are enforced gently and impartially.

Let’s face it, driving in Kuwait can be a real drag. Many times of the day you are caught in gridlock, there are yahoos on the road totally lacking in brains, there are drunks and druggies on the road – and parking is a nightmare. Public transportation could be a godsend.

And just to show we are serious, let’s make it FREE! How is that for an incentive?

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When I was going to live in Saudi Arabia, my primary concern was not being able to drive. I quickly learned it wasn’t so bad. There was a well stocked small store on our beautiful compound, and you saw all your friends there, and there was a message board, and a video store, a laundry, and most of the basics. There was a shopping bus that ran twice a day, and a group that met once a month to set up the shopping bus schedule, so it went where people wanted to go.

In addition, when you needed a car and driver, the compound had a few available, you could reserve them for a very reasonable fee.

It worked beautifully.

There is potential in Kuwait for a visionary transportation system. What would make it work for YOU?

October 1, 2007 Posted by | Bureaucracy, Community, Cultural, Customer Service, ExPat Life, Experiment, Financial Issues, Kuwait, Leadership, Living Conditions, Social Issues, Weather | 7 Comments

Phone Fees to be Lowered

(for my non-Kuwait readers, Kuwait has a monopoly on all the communications in the country, and the phone rates are the highest I have experienced anywhere in the world. Most people who can subscribe to internet phone service providers like Skype, Vonage, etc. and use the internet connections to stay connected with family, friends, and to do personal financial transactions by phone. Kuwait claims they are losing millions of dinars in revenue, and continually tries to monitor and crack-down on illegal internet telephony.)

This is another tiny article from the Kuwait Times, September 26th.

Kuwait: Undersecretary for International Services at the Ministry of Communication Engineer Hameed Al-Qattan said that the ministry will offer outstanding call service fees over the Internet in order to stop the theft of international calls. Al-Qattan said that the announcement of this service will be in October and it will lead to a 50% reduction of international call fees from it’s present price.

I don’t have the figures. But I believe that most of the internet call services are charging between $16 (around 4KD) to $30 (around 8KD) per MONTH depending on the number of minutes you sign up for. Most of the calls to the US / Canada are free up to X number of minutes. Calls to foreign countries cost pennies per minute. They are charged to your credit card monthly, and the cost is a pittance. It’s laughable.

The call quality is not always so great, but hey, it’s a connection, right? And you are not paying an arm and a leg.

So Kuwait is going into competition with all the international internet call companies?

They will provide “outstanding” call service fees?

How cheap do those call service fees have to be in order to be competitive with the providers people are already using?

Will they also provide “outstanding” connections, better than the current internet connections we are dealing with?

Stay tuned!

September 27, 2007 Posted by | Bureaucracy, Communication, Customer Service, ExPat Life, Kuwait, Living Conditions, News, Technical Issue | 3 Comments

“Something More Serious”

I remember clearly the first time I ever felt old.

I had discovered a Lancome product, Renergie, that I loved. I have always been good at trying to keep my face “moisturized,” and had graduated up to Lancome from good old Oil of Olay. We were living in Germany once more, our son was about eight years old, and I think they formulate Oil of Olay differently for different customer bases; the smell was different in Germany (and even more different in Qatar! I think it has a sort of cumin undertone!) but I had found this Renergie stuff that glided on and smelled good and wasn’t oily or sticky, so I liked it. It was expensive, but we had a little more money now and I felt it was a splurge.

My Renergie was running out; I needed a replacement. I happened to stop by the Lancome counter at a time when there was a Lancome representative there who asked what I needed. I told her I was looking for the Renergie that I loved.

Simple question, right?

The Lancome representive stops, and looks at me closely. There is this long, uncomfortable pause as she continues to look at me. I’m frankly annoyed.

“My dear,” she starts, “You need something more serious.”

Something more serious? I’m thirty-five years old! I have not yet got any wrinkles to speak of! My skin is in great shape!

All these thoughts rush into my head as the saleslady continues to look at me seriously, and to move toward some heavier creams, which I HATE. I’m still dealing with that one word – “serious.”

I need something “serious.”

It was so devastating to me that my reaction was almost physical revulsion. I think my legs went week and shakey. Looking back, I suspect that it is part of a sales pitch, a script devised to move the customer up the scale to more and more expensive products. I think I even sensed it then, but the truth is, when someone says something like that to you, it damages a vanity that you didn’t even know you had.

I don’t think I bought anything that day. I think I stumbled out of the store and went to pick up my son from his karate lesson and sneaked back at a time when there was no Lancome lady there and bought what I really wanted – the Renergie.

But the damage had been done. Now, when I put the cream on my face I was looking in the mirror for whatever the saleslady had seen that indicated I needed something more “serious.”

It wasn’t long before I humbled myself and went back and asked what the representative thought I really needed, and we agreed on the light form – the lotion – which also went on nicely and smelled good, because how it smells really matters to me. I don’t care how good it is; if it doesn’t smell good – to me – I can’t wear it.

She moved me up to Primordiale, which I wore for years until the next Lancome representative looked at me and said brightly “I bet you would love Absolue! It will get rid of those little crow’s feet in no time!”

We all have weak spots that we don’t even know we have. If you are a man and you have read this far, you will laugh in your superior way, thinking this is just a piece of fluff. To you I say wait until your son beats you in those family wrestling matches for the first time, beats you fairly. When our son would wrestle with his Dad, I would say “I hear the antlers clanging in the forest!” as they fought for who would be the king. To you I say that the sad day will come when you are no longer the biggest bull moose in the forest, and you, too, will have that sad, humbled feeling I got when I was told I needed something more “serious.”

The advertisers of this world know our weaknesses. I am willing to bet the Lancome ladies have a script they use, to press our buttons, to expose weaknesses we don’t even know we have. My husband brings home a Men’s Health occasionally – have you ever noticed, every one of them is the same? There are articles about making your abs flat, taking vitamins and reviving your sex life – in every issue! They know where we feel bad about ourselves before we even know it, and they are making a lot of money off of our inadequacies!

And no, my friends, I don’t have any answers. Even while I know that these things are the vain, inconsequential things of this world, even while I know that this is all passing vanity, even while I try to resist, I succumb. Sometimes the temptations is too great and my spirit is too weak to stand up to their insistence that I need something “more serious.” This blog entry is merely my meager attempt to fight back.

September 17, 2007 Posted by | Biography, Bureaucracy, Communication, Cultural, Customer Service, ExPat Life, Family Issues, Germany, Humor, Random Musings, Shopping, Women's Issues | 10 Comments

Ramadan Date Night

It’s the first night of Ramadan, and it is also Thursday, which is date night for Adventure Man and me. We hustle around all week, involved in our lives, grabbing ten minutes here and a phone call there, sitting down to dinner and that’s about it. But Thursday nights, we have the sweet luxury of time together. We go out to dinner somewhere, and we talk on the way there, we talk all through dinner and we talk on the way home. We both love date night.

Date night on the first night of Ramadan is REALLY special. Here is why:

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“What’s so special?” you are asking in puzzlement. “That’s just an empty parking lot.?”

“EXACTLY!” I exclaim, triumphantly. “At seven in the evening, there are PARKING SPACES!” In a mall built for thousands of people that has only forty parking spaces! And we get Rock Star Parking!”

And unlike countries where they start putting up Christmas decorations in October, the Ramadan decorations began going up seriously yesterday, the beginning of Ramadan. They are still finishing up tonight.

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I love the crescent moon and stars twirling down from these –
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And look at these GORGEOUS lanterns!

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There is no one around to object to my photo-taking. All the Westerners are eating or shopping while the mall population is so light.

Traffic is so light that we even stop for gas on the way to dinner, and drive right up to a pump with no wait at all. All the good Muslims are at home, or with friends, breaking the fast together, celebrating their triumph over the first day of fasting.

If you lived in Kuwait, you would know what a triumph it is. The weather is cooling, but still very hot – around 111°F/44°C every day this week. It is dry, and on some days there are sandstorms. Even when you are not fasting, you yearn for a cold drink of water.

The women often cook all day. They do the shopping. Many are around food most of the hours of their fast, so that they might provide a feast for their family when the sun sets, and they resist the temptation, just smile and say “It’s a test.” There is a custom that they can taste the food, to make sure it is OK, but they cannot swallow, or the fast is broken.

September 14, 2007 Posted by | Arts & Handicrafts, Community, Cross Cultural, Customer Service, Eating Out, Entertainment, ExPat Life, Family Issues, Kuwait, Living Conditions, Ramadan, Uncategorized, Weather | 9 Comments

Azan Insult

This is from last week’s Arab Times, one of those things I clip because they are interesting and then sometimes I forget. My Kuwait readers will wonder why I am even bothering, maybe this isn’t so interesting, but to me, it is one of those things that illustrate a difference in how we think.

Man Insulted in Azan Row:
Director of an unidentified department of the Ministry of Awqaf and Islamic Affairs has filed a complaint with the Andalus Police Station accusing a Kuwaiti man of humiliating him and threatening to cause him harm, reports Al-Rai daily.

A knowledgeable sourse said the man works as a muezzin at a mosque in Sulaibikhyat and the suspect accused him of calling the faithful for prayers earlier than the time assigned by the ministry.

The source added residents of the area had sent letters of complaints to the ministry stressing the muezzin should abide by prayer timings issued by the ministry.

A source added the man is a political activist and has a file at State Security.

The source also said the man visited the director and humiliated him in a very negative manner. The man reportedly called the official on the phone and called him a donkey and threatened to cause him harm.

Here’s what I love – in Kuwait, the muezzins are LIVE! In every other Islamic country in which I have lived, it has been recordings, but here, they are LIVE! One woman told me that their muezzin was fired because at the end of the call to prayer, music started playing, and everyone knew he had left a recording.

Each muezzin starts the call to prayer at a slightly different time, so you hear a chorus of individual voices raising their voices to say “God is great” and to call the people to prayer, a sound as beautiful as the church bells of western countries, which fulfill a similar function. You can hear the sound of the call to prayer here:

And in how many countries would exact time be an issue when calling people to prayer? Life is sweet, living in a country where time to pray is an important issue.

And here is what I find intriguing – in the west, when we call someone a donkey, it is a very mild insult. I have heard that here, being called a donkey is like one of the very worst things you can call a person. Please, local friends, can you tell me why donkey would be such a bad insult?

September 11, 2007 Posted by | Bureaucracy, Community, Crime, Cross Cultural, Customer Service, ExPat Life, Kuwait, Middle East, Social Issues, Spiritual | 21 Comments

WordPress: Where Did Feedback Go?

When I first joined WordPress, there was a place you could click at the top of the page and write FeedBack. What was really really cool was that WordPress was small enough that you usually got an answer on the same day, even if your question was really stupid, like a lot of mine were, because I was just beginning.

There is a great FAQ place, but I couldn’t always understand the answers. Like you know when you know the meaning of each individual word, but when they are strung together, it might as well be an alien language from outer space, you just can’t get the meaning?

So today I wanted to give them some feedback – and FeedBack is GONE! They didn’t even say anything! It’s just gone! Or . . . . am I missing something? At the bottom of my dashboard, it says “use the feedback link at the top right of your page” but . . . am I going blind? I don’t see the feedback link anymore?

Here is what I want:

I love it that I can see statistics for each individual post. Some of my wierdest posts – like Tudo’s Vietnamese Restaurant in Pensacola written back in March can still get a high number of hits, and I like being able to see a post’s history.

And what I would really like is to be able to see ALL my posts in rank order by the number of hits. So like then I could see at a glance what my Top 10, Top 25 were, all time, through the history of the blog.

But . . .WordPress, you no longer want any feedback?

September 5, 2007 Posted by | Blogging, Bureaucracy, Communication, Community, Customer Service, Technical Issue, WordPress | 1 Comment

Where are Hussein and Ali?

Ten days ago I was taking a new friend around the old souks and I showed her Hussein and Ali, on the corner across from the main entrance to the Heritage Souk area, where a lot of expats buy carpets.

One week later, downtown with Adventure Man – Hussein and Ali’s shop is gone. The sign is down, the shutters are closed and it looks like they are never coming back.

Have they moved? Does anyone know what happened? Did they lose their lease?

August 27, 2007 Posted by | Arts & Handicrafts, Community, Customer Service, ExPat Life, Kuwait, Shopping | 11 Comments

Kuwait Bans Melmac

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Today on the front page of the Kuwait Times is the announcement of a ban by the Ministry of Commerce on selling any goods containing melamine, stating it was “based on information received from the Customs Department and office of the Secretary-General of the Gulf Cooperation Council, and has to do with melamine containing urea formaldehyde, which is banned” because it is “believed to be harmful to health.”

I was so curious, I had to Google “Melamine kitchenware + danger” because, to the best of my knowledge, Kuwait is now the only country in the entire world to ban melamine.

Melamine appeared in dog and cat food, and is believed to have been the cause of some early poisonings in the US, but as far as I can see, that came from insecticides, not from eating off melmac.

On the same front page is an article about hundreds of camels dropping dead in Saudi Arabia, also believed poisoned by a insecticide contaminated feed. Is there some relationship?

It isn’t an issue in our house; we don’t have melamine. But I have this irrational fondness for Melmac, because there used to be a show called Alf, about an alien that lived with an American family, and he was from the planet Melmac, which always cracked me up. I can’t imagine the generations of Americans – and others – who have eaten off Melmac dishes without any serious effects. How can this be? Is Melmac now formulated differently from before? Are Melmac plate users going to succumb to some serious problems because they ate off Melmac plates?

And why is Kuwait the only country in the world banning Melmac?

August 26, 2007 Posted by | Bureaucracy, Cooking, Customer Service, Health Issues, Kuwait, News, Technical Issue | 18 Comments

The Arab Way (2)

Here is when the Arab way doesn’t work. . .well, it does work, but not in your favor. I was taking my car in for some repairs a couple weeks ago; they told me “just bring it in, we will take care of it” and fool! I believed them!

So I get there, seek desperately for a parking space, and go inside. I take a number. Not too bad. Only five people in front of me.

Five people. But here comes Bashir, and he sits himself down right at the counter, no number. The clerk finishes with number 34 – and Bashir shakes hands with him, greets him, makes small talk with him – and takes care of him.

Meanwhile Ali and his four brothers walk in. They have a number. They want to sit down, but I am on the far end of the couch so only Ali sits down. He tells his brothers they can sit, but with a big wolfy grin – like a dare. Let’s see which one of you will sit next to a WOMAN. And not one of them will. The manager walks over to Ali, greets him and they chat and then Ali and his brothers are all taken to another area, where they get specialized service.

Old Abdul shuffles in next, and I know I am screwed. OK, OK, I tell myself, you have a choice, you can laugh or you can stew. If you stew, you just ruin your own day – it’s not going to change anything. So I just laugh.

Eventually, I get seen, and the dealership makes the problem go away, and I think to myself that in the US this would have cost a lot more, I would have waited a lot longer, and I wouldn’t have all this material for a blog entry.

The Arab ways works – but it works best if you are an Arab, if you are a Moslem, and if you have connections. I am betting it also helps to be male, but I have seen women who knew how “to be preferred”, too. 😉

August 26, 2007 Posted by | Blogging, Bureaucracy, Community, Cross Cultural, Customer Service, ExPat Life, Kuwait | 8 Comments