Here There and Everywhere

Expat wanderer

It FEELS Personal

A good friend who is also a psychologist often talked about how things FEEL personal even when they are not.

• When your best friend betrays your deep dark secret to another friend because she lacks self confidence and it made her feel important for a couple seconds

• When your young wife sleeps with your brother because after two babies she wants to feel exciting and attractive and young again

• When your brother uses drugs again, after you paid for rehab and he swore up and down he would never never use again

• When your father divorces your mother and leaves her to raise the kids alone

• When your oldest friend in the world stops returning your calls and communicating with you and you later learn that she if fighting a losing battle with cancer

• When your aging husband buys a small red convertible and turns you in for a younger model, too, because he wants to think he’s hot

• When your internet phone service is declared illegal and gets shut down to spare “government wastage”

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In every case above, the situation has more to do with personal issues than with you, but man, it sure FEELS personal. The fact that is doesn’t have to do with you is almost insulting, because the impact can be so painful.

And so it is with internet service. This morning, I was missing internet service for a while. It happens sometimes, but rarely longer than three-four minutes. This time it went on and on. Of course my first reaction is “oh no! Am I being penalized for having written about internet phone service being blocked???” But no, this time it wasn’t all about me. It was just an outage, and – for now – just temporary. Alhamdallah!

But this policy is going to impact on all of us painfully. Please, please raise your voices. You know better than I do where it will be the most effective. It’s important that we be able to communicate with our family and friends in a reasonably priced way. The internet phones don’t hurt anybody. Let’s keep them legal.

March 7, 2007 Posted by | Blogging, Bureaucracy, Communication, Crime, Customer Service, ExPat Life, Family Issues, Friends & Friendship, Kuwait, Living Conditions, Political Issues, Rants, Relationships, Social Issues, Technical Issue | 4 Comments

Internet Phones Blocked in Kuwait

Watching the news lately, I became more and more uneasy as Indian telephone service providers – evidently clandestine – were raided with frequency and shut down. All these men want is a few minutes chatting with their families, without paying an arm and a leg.

We’re all in the same boat.

In a tiny little article in the Kuwait Times yesterday, they announced that ALL internet calling services would be blocked. Those that are not already blocked soon will be.

I had heard rumblings from friends, phones not working, etc. We all subscribe to Vonage, or Skype, or one of the myriad internet phone services; it’s part of what makes living and working in Kuwait DO-ABLE.

This last year, with my father dying, the phone was my lifeline. Because it has the same area code as my family, my Mom felt free to call me anytime and give me an update on how Dad was doing. When I know we are going back for a visit, I can get on that phone and make dental appointments, schedule a doctor’s appointment, harangue my bank when they have made a mistake.

I don’t even have a private land line into our dwelling. There is a phone, but it goes through the desk where the guard doesn’t really understand English that well. All my calls come through my cell phone . . . OR the internet phone. The price of the service was well worth it in terms of my peace of mind, and my mother’s, and my sisters. Our son feels free to call us when he chooses – it is a Godsend.

The land lines here are notorious. I am outraged. The international call rates are extortionate, and the call quality is horrorific.

When we lived Qatar and the internet phone services were blocked, the major international companies in town all went to their ambassadors and had them formally protest to the government. The ambassadors made the case. And the ban was reversed.

Please. If you are Kuwaiti, use your wasta. If you are a guest-worker here in this country, protest to your Ambassador, and ask her or him to get involved, to take this to the highest levels. This ban on internet phone services hurts the morale of ALL people here in Kuwait who have family in other parts of the world. It makes Kuwait look greedy and mean-spirited, and we all know that is not the true nature of Kuwaitis.

March 6, 2007 Posted by | Bureaucracy, Communication, Cross Cultural, Customer Service, ExPat Life, Family Issues, Financial Issues, Kuwait, Living Conditions, Middle East, News, Political Issues, Social Issues, Technical Issue | 16 Comments

Read and Comment from WordPress

This is to my non-blogging readers, those who have never commented, those who think you have to have a blog to comment. . . you don’t! There are ways to sign on with most of the major blog hosts and you never have to use your real name, never have to blog, but you are registered, have an “avatar” and a “home”.

WordPress just initiated a global desktop, just for you.

What’s new? Before, people who didn’t have a blog but just an account didn’t have any sort of dashboard so they couldn’t edit their password, get their API key, upload an avatar, track their comments, or any of the other fun stuff you can do under your dashboard.

Read more about it here and click to start your own global desktop.

You will want to have two or three names, just in case your first choice is already taken, and you will want to have a password in mind. Sign up, and start commenting from your own home base at WordPress.

March 6, 2007 Posted by | Blogging, Communication, Customer Service, Friends & Friendship, Technical Issue, Uncategorized | 3 Comments

Offices Full of Germs: Women the Worst

From – I am not kidding – The Nigerian Tribune.

(A recent) study pointed out that for a woman, her office desk may harbour far more bacteria than the workplace restroom and the office desk of men. In fact, women have three to four times the number of bacteria in, on and around their desks, phones, computers, keyboards, drawers and personal items than men do, the study by University of Arizona Professor Charles Gerba found. Gerba, a Professor of Soil, Water and Environmental sciences, tested more than 100 offices on the UA campus and in New York, Los Angeles, San Francisco, Oregon and Washington, D.C. in a study commissioned by the Clorox Co.

The researchers swabbed the offices of 59 women and 54 men in New York City, Los Angeles, San Francisco, Oregon, and Washington, D.C. They sampled eight sites in each office: the phone, desktop, computer mouse, computer keyboard, exclamation key on the computer keyboard, pen, bottom of desk drawer, and handle of desk drawer. The researchers also swabbed workers’ personal items at the office, including personal digital assistants (PDAs), women’s purses and makeup cases, and men’s wallets and found women have more germs on their office desks than men.

“I thought for sure men would be germier,” Gerba said. “But women have more interactions with small children and keep food in their desks. The other problem is makeup.” The tendency is high to doubt this statement. But much as a woman’s desks may typically look cleaner, the germs are likely to be more abundant. Cosmetics and hand lotions make prime germ-transfer agents, Gerba said. Makeup cases also make fine germ homes, along with phones, purses and desk drawers. Food in desk drawers also harbour lots of microorganisms, and it is more abundant among female office workers to have food in their desks and munch while on an assignment, on the computer or even picking a call.

Then, they tend to be around children more often than men, and we all know how easily kids transmit germs. And finally, they use makeup, which tends to absorb germs. Then it rubs off the face or gets scattered by brushes and sponges. The news was not all negative for females though. Gerba in the study found the worst office germ offender is men’s wallets. The back pocket is nice and warm; it’s a great incubator for bacteria. Another hot spot for bacteria in men’s offices: the personal digital assistant.” Men tend to play with their palm pilots more, thinking they’re playing video games or something,” Gerba said.

The top three bacteria hot spots in women’s offices, in order of germs amount : Makeup case, phone, and purse and in men’s offices starting from the highest to the least: Wallet, personal digital assistant and phone. Though a similar study by the Clorox Company, a manufacturer of disinfectant in February 2006, reported that in a study of nine office-based jobs, teachers had the work space with the highest amount of germs and lawyers had the least, Gerba said everyone should arm their office with a germ arsenal that includes: disinfectant wipes, disinfectant spray, paper towels and fruit (for drawer).

According to Gerba, people should clean cell phones and desk phones to get rid of bacteria. “You need to use a disinfectant wipe, or spray disinfectant on a paper towel, and clean the phone off. Never directly spray disinfectant cleaner on phone,” he said. “Do not use soap and water — that just pushes the germs around.” “We recommend that you use a wallet or purse that can be easily wiped off — like leather. A fabric bag is harder to clean and just holds more germs.”

Finally, Gerba said office knickknacks and accessories should be given the same thorough cleaning as everything else , explaining that “people tend to touch and pick up the germs on their desks. It’s a vicious cycle of germs transferring from hands to objects to desks. Hand sanitizers are great in eliminating the transfer of germs from your hands.” The level of germs on office desktops and telephones came in gender neutral; women had three to four times more germs on their keyboards and computer mice than their male counterparts. Desk drawers at women’s desks contained seven times more germs than men’s. Surprisingly, the research showed that the average office desktop has 400 times more bacteria than the average office toilet seat.

What Gerba found among the bacteria was coliform — intestinal bacteria generally found in human waste — on the restroom handles and faucets, in the kitchen sink and sponge, and even in candy basket. That “indicates to me somebody’s not washing his or her hands after coming back from the bathroom,” Gerba said.

That’s why Gerba found hundreds of thousands of bacteria on hot spots like a printer button and the button for the first floor in the elevator, touched by hundreds of fingers each day. Even though none of the bacteria Gerba found was life-threatening, they could lead to more colds and flu.

Prof Oluwole Adebo, a cardiothoracic surgeon commenting said this is a study Clorox, maker of a disinfectant commissioned and is motivated at helping them sell more of their products.” Without being in an office, the surface of our hand picks up germs throughout the day, but you don’t get infected by them because the skin is a barrier against germs. Some of the germs are not in a state to infect, especially in places that are dry and hot, but where humid, it can incubate bacteria. So when you are to eat, wash your hands because there are bacteria on your hands. These bacteria are not in a position to harm us and therefore these is no reason to clean with disinfectants.

“America is full of studies like that. They study everything and make money out of it. The fact is this, in the air you breathe in, there are bacteria in it. Do you sterilize it? No, the body is sufficient to keep the germs at bay. It is all out to pursue people to buy their product”, he concluded.

My Comment: Remember Lies, Damn Lies and Statistics where we talked about who structures the survey? It works the same for studies. The sponsor of this study is Clorox, who make Clorox bleach and multiple cleaning disinfectants. It is in their interest for Professor Gerba to find a very germy environment. The more disinfectants we buy, the higher their profits soar. Prof Oluwole Adebo is right! Germs are everywhere, and we survive, and even develop immunities to them. This study is purely to sell more Clorox products by convincing us we have an epidemic of uncleanliness.

On the other hand . . . it may be time to clean out the make up case and throw away that candy bar . . . 🙂

March 5, 2007 Posted by | Africa, Cross Cultural, Customer Service, ExPat Life, Family Issues, Health Issues, Hygiene, Lies, Living Conditions, News, Random Musings, Shopping, Social Issues, Statistics, Tools, Uncategorized, Women's Issues | 8 Comments

Hawally Monster in Custody?

Today’s Kuwait Times, page 2, under National News/Crime:

Children Report Kidnapper
Children on spotting a police patrol asked for help after informing them that two Arabs tried to kidnap them. Police chased the expats and arrested them, and referred them to the relevant authorities. After conducting initial investigations and taking their blood samples, the blood group of one of the men matched that of the Hawally monster.

That’s not exactly a DNA match, but it does help narrow the field. Does the man look like the Hawally victim’s descriptions of their attacker?

Three other things – one, police were patrolling a neighborhood. That’s very cool. Second, the children trust the policement enough to ask for their help. That is also very cool. Third, BIG Hoorah for the parents of the children who reported these two losers and got them off the streets, for teaching their children well.

And meanwhile, even if the Hawally monster is caught, there seem to be a lot of other creeps out there who feel entitled to force sex upon the weak, the small, and the unwilling. Keep your eyes open out there.

March 3, 2007 Posted by | Crime, Cross Cultural, Customer Service, ExPat Life, Family Issues, Kuwait, Living Conditions, News, Social Issues, Uncategorized, Women's Issues | Leave a comment

Kuwait, al Qaeda Hit List, and Hala February?

Kuwait Times, Monday, February 26, top right front page:

Kuwait on top of Al-Qaeda hit-list

Arab security officials disclosed that a closed door session was held in Iraq between intelligence personnel of a neighboring state and officials of Al-Qaeda in order to execute a threat that was announced by Al-Qaeda recently of attacking Gulf States. The officials warned that Kuwait was on top of their hit-list of states to be attacked, adding that the attack would be executed by Arabs who visit Kuwait with the cooperation of extremist groups existing and operating in Kuwait.

The attackers, they said, would target pivotal and sensitive installations as well as international institutions in Kuwait. Al-Rai daily questioned a senior official on the alleged threat, who confirmed that they had received it, adding that Kuwaiti authorities always take any intelligence reports seriously. He said that the authorities had already executed all security actions to be taken during the last few days in coordination with allied states in addition to scrutinising all visitors arriving in Kuwait.

My comments: Top front page and atrocious reporting.

1. What Arab security officials? Just give us a clue – like from what country?
2. Intelligence personnel of a state neighboring Iraq. . . hmmmm. . . Syria? Iran? Jordan? Kuwait?
3. Which Kuwaiti senior official? From a relevant ministry?

This is supposed to be NEWS. That means there should be verifiable facts. As it stands, it could be just another attack on the bargain hunters at Hala February.

February 26, 2007 Posted by | Bureaucracy, Communication, Counter-terrorism, Customer Service, ExPat Life, Geography / Maps, Humor, Kuwait, Language, Living Conditions, Middle East, Political Issues, Rants | 6 Comments

Surveys and Statistics

We have a unique expression “to eat crow.” It means when you make a flat statement that you believe to be true but you later find out it isn’t, you are obligated to say those words were untrue, and you have to say them to the people you first said them to. Or at least that is how it works in my family. You “eat” your words, they don’t taste good, you “eat crow.”

So today I am eating some crow. Remember when I talked about Lies, Damn Lies and Statistics and I told you about a survey I had filled out about building management and maintenance? I was so cynical; I thought the survey was really going to be a marketing took, a pat-myself-on-the-back kind of thing. I was wrong.

Recently, a management team came to interview my husband and me, and as they are building more complexes like ours, they wanted our input – what was working and what wasn’t. They asked honest, open ended questions. And they weren’t just looking for the good things, they genuinely wanted to know the weak spots and criticisms.

Seeking critical input, as I see it, is a great strength. I don’t do it a lot. Just putting myself out here in the blog is risky enough for me. I’m not about to ask you all how I’m doing; I figure you have plenty of opportunity to tell me in the comment sections. If I DIDN’T get readers, I might wonder, but I think that since I am out there, you can take me or leave me, and I also figure some of you probably won’t like what you’re reading and go elsewhere. My initial reaction to criticism in denial. As the pain lessens, I can begin to evaluate more objectively and perhaps (insh’allah) learn from the criticism.

In the commercial world, customers going elsewhere is not a good thing. The building operators don’t have the luxury I have; if their customers go elsewhere, their investment goes bust. There are a lot of apartments and residential units going up in Kuwait – I admire this management team for intelligently seeking out what they are doing right, what they can do better, and what is hands down annoying. They asked about maintenance, security, internet connections, suggestions. Very open ended, very uncontrolled.

As they listened, they were writing things down. We had comments in multiple areas, and they listened, wrote, asked further questions. I’m impressed. This building isn’t bad, and I bet the next one is even better.

February 19, 2007 Posted by | Blogging, Communication, Customer Service, ExPat Life, Kuwait, Language, Living Conditions, Middle East, Statistics, Technical Issue | 3 Comments

Kuwait Police: One Reason to Love Kuwait

Today I was caught up in one of the traffic stops. It figures. Usually they just wave me through, but last night going out for dinner with my husband, I didn’t want to carry a purse so I asked him to carry my Kuwaiti residence card. See what I mean about “it figures?”

So I confidently handed the policeman a copy of my passport page, my medical card and my driver’s license.

“Madam,” he said with concern, “your license has expired!”

“Oh no!” I said. “No! Not really?”

“Yes! It expires 1-1-07 and it 07!”

“Yes! It is still 07! So it is still valid!”

“No, madam, if you have an accident it would be a big problem! You must get a new license!”

“I will tell my husband right away so I can get a new license.”

Actually, the new license is in progress, and I knew I was taking a chance driving on the expired, temporary license. I just hoped I wouldn’t get stopped. Now I just hope the new, permanent license comes through relatively quickly.

But here is what I love. In the US, police aren’t always so flexible. I might have had my papers taken and not have even been able to drive home with my groceries. This guy was polite, spoke English well (even though by all rights, I should be speaking Arabic with him) and he was even sympathetic. He was on my side, even though I didn’t have the right papers.

My husband says “He knows you can’t be held accountable because you are a only a woman, and therefore irresponsible.”

I know my feminist side should be offended, but I just sit here grinning.

February 15, 2007 Posted by | Cross Cultural, Customer Service, ExPat Life, Family Issues, Kuwait, Language, Living Conditions, Marriage, Middle East, Social Issues, Women's Issues | 12 Comments

Kuwait Road Hazards

Leaving a meeting today, I needed to run an errand. Within one half hour the following had happend:

1. I almost crashed my car. Three lanes of traffic going one way and I see a huge pothole up ahead in my lane. Bus over to the right with a little red car behind him. Van with two delivery people considerably behind on left – Check rearview mirror, plenty of room on the left, signal my intentions, begin to move left and the little red car behind the bus to the right swerves WAAAYYYY left – almost into me, while the car behind on my left SPEEDS UP! Between swerving quickly to avoid the little red car and then again to avoid the one that had speeded up, I was lucky to maintain control.

Comment: Potholes are dangerous. And what is it with these little drivers who would speed up to get IN your way, rather than maintaining their speed?? It was grotesque!

2. Minutes later I am passed by a very “cool” biker, he has a helmet, but his helmet is buckled on the back of the bike, and his vulnerable little head is bent cooly over the handlebars. Aha! Red light ahead, I will catch up with him and suggest the helmet goes on the head. But no, Mr. Cool goes right through the red lights! (This was a light where the red light was functional; he just felt it didn’t apply to him.)

3. What is the problem with the traffic light fund in Kuwait? Several times recently, we have seen lights where the red light is no longer functioning, only the green light is either on, or nothing is on, so if you know the lights, you know to watch for the green light and stop if it is not green. But what if you are in a strange part of town and don’t know the lights? It is easy to go through a “red” light that no longer shows red.

It isn’t that hard! This is a rich country! Someone is in charge, aren’t they? Isn’t anyone accountable for something so important as maintenance of traffic lights? Don’t the traffic police report lights that are non-functional? These non-functioning traffic lights are invitations to fatal accidents.

February 13, 2007 Posted by | Adventure, Customer Service, ExPat Life, Kuwait, Living Conditions, Middle East, Random Musings, Rants, Social Issues, Travel | 2 Comments

Visit to Skyscraper City

As I was preparing to move to Kuwait, and searching the blogs and internet for any information I would find on living conditions, I came across this quirky website called Skyscraper City which has forums on buildings and developments going up all over the world.

My favorite area, of course, is the forum devoted to the Middle East and Africa within which I love to visit Kuwait and Qatar.

Here you find all the latest news, information and GOSSIP about what’s going up, who has applied for permits, and why projects have stalled. It is one of those gems of the internet.

If you want to post, or reply, you have to join the City. There is a Sky Diwaniyya in the Kuwait section that is always entertaining reading.

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Palm Island Resort, UAE from Skyscraper City Forum

February 2, 2007 Posted by | Blogging, Communication, Cross Cultural, Customer Service, Doha, Geography / Maps, Kuwait, Living Conditions, Political Issues, Qatar, Social Issues, Uncategorized | Leave a comment