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Saudi Woman Attacks Muttawa

I found this on AOL News

“People are fed up with these religious police, and now they have to pay the price for the humiliation they put people through for years and years,” she was quoted as saying. “This is just the beginning and there will be more resistance.”

(May 18) — An angry young Saudi Arabian woman has left her mark on a religious policeman who approached her for illegally socializing with an unmarried young man.

According to the Saudi daily Okaz, the woman strongly objected to the policeman’s interference and repeatedly punched him so hard that he ended up in the hospital with bruises to his face and body.

The couple, believed to be in their 20s, were strolling through an amusement park in the city of Al-Mubarraz when the policeman asked them to confirm their relationship to one another.

Hasan Jamali, AP
In Saudi Arabia, women aren’t allowed to drive or to appear in public without a male guardian.
For unknown reasons, the man collapsed while being questioned, and the woman jumped in with fists flying, Okaz reported, according to arabianbusiness.com.

No statement on the incident has so far been made by the religious police – formally titled the Commission for the Promotion of Virtue and Prevention of Vice – or by the regular police, the Arab site and The Jerusalem Post reported.

If the unidentified woman is charged she could face a long prison term, as well as body lashes.

“To see resistance from a woman means a lot,” Wajiha Al-Huwaidar, a Saudi women’s rights activist, told The Media Line News Agency, The Post reported.

“People are fed up with these religious police, and now they have to pay the price for the humiliation they put people through for years and years,” she was quoted as saying. “This is just the beginning and there will be more resistance.”

“The media and the Internet have given people a lot of power and the freedom to express their anger,” she added. Whatever the religious police do ends up all over the Internet, she said, which gives them “a horrible reputation and gives people power to react.”

Under Saudi law, women are not allowed to drive, be seen in public without a male guardian and socialize with unrelated men.

A decision to open the country’s first co-educational university last year was strongly criticized by a senior Saudi cleric, who was then fired by King Abdullah, The Post reported.

May 18, 2010 Posted by | Bureaucracy, Character, Civility, Community, Crime, Cultural, Family Issues, Friends & Friendship, Living Conditions, Mating Behavior, Relationships, Saudi Arabia, Social Issues, Women's Issues | 9 Comments

How To Be a Southern Lady

You’d think moving back to your own country would be a piece of cake, wouldn’t you? We nomads know better. Young people who travel to other countries to go to school know better. Military people know better. Missionaries know better. Diplomats know better. Anyone who has spent time living abroad know that it works both ways – you have an impact where you are living, and where you are living has an equal impact on you. You may go back, but you are never the same.

With this move, AdventureMan and I have been too busy trying to get settled and to take care of the incredible amount of bureaucratic detail it takes to relocate. Even with AdventureMan ‘retired’, the days are flying by, and we don’t know why we are so busy.

For one thing, I am doing my own housework, and I am finding I am not very good at it. Like I am good at getting laundry done, and even folded, but I haven’t ironed in a long time, and the things that need ironing are stacking up. I have bought a beautiful new ironing board, and a beautiful iron . . . and some starch, the liquid kind I like, not the spray kind. . . but I haven’t set it up, and I haven’t ironed, not a thing. I have discovered that all my packed things looked a lot better after hanging in the closets for a week, most of the wrinkles fell out, lucky me. But . . . the day of reckoning is coming.

The worst part, for me, is cleaning my floors. My floors are supposed to be beautiful; wood and tile floors. They actually ARE beautiful, maybe two days a week, the day I clean them and the next day, but five days a week, they need work. I wish I had asked my cleaning lady in Doha how she got my floors so beautifully clean. I wish I had paid more attention. I keep looking in the store for some miracle, a machine that will clean them in a heartbeat and make them all shiny. . .

The wonderful thing about moving into this culture – and it truly is a different culture from the one in which I was raised – is that we have our wonderful son and his wonderful wife to give us hints on what to do and not to do, and we have his wife’s wonderful family.

Mostly, I try to keep my eyes open. Southern women admire things extravagantly, and after living for so many years in the Middle East and Gulf, learning to admire extravagantly goes against all my instincts.

In the MIddle East, when you admire extravagantly, you can make people nervous. Some people worry about attracting “the evil eye” of jealousy, evil intentions, people who envy you and wish you harm. Some people, if you admire something, will give it to you! It’s true, those stories, it has happened to me. So now I have to un-learn my lessons in retraint and learn to appreciate, if not extravagantly, at least enough to be polite.

One of my wife’s relatives gave us a house-warming gift, an iced-tea maker, with a darling card that states Rule #1 is that every Southern Hostess knows that a pitcher of iced tea is a MUST for all occasions. I like iced tea, but I have never kept it on hand to serve, and I guess I need to start!

Her second rule was one that made me burst out laughing – “A Southern Lady, the most interesting ones anyway, know that rules are made to be broken.”

“Just be prepared for people to leave your home saying “Bless her heart, she must be getting forgetful. There was no iced tea!”

And then rule #3 – “The only correct and acceptable way to criticize anyone is to add ‘bless his/her heart!’ and then, anything goes!”

At a party at her house this weekend, I learned a couple more – the first rule being that when you are invited to a great big family dinner, bring dessert! Thank God, I did take a little guest gift, but now I know – bring dessert! And it had better be sweet!

The next rule is would make any Kuwaiti or Qattari feel right at home – spare nothing in making our guests comfortable. This Southern Hostess had seating areas inside the beautiful air conditioned home, and also seating outside for those who don’t mind a little heat. She had a big basket loaded with all kinds of insect repellents to keep her guests from being bitten. She took time with each guest, and although she was running her little bottom off getting everything organized, she made it all look easy, and as if she was having a good time. I have a sneaking suspicion the truly was enjoying having all the people around and that her great big heart loves taking care of the crowd. She was the essence of gracious hospitality. Did I mention she has also lived in Kuwait?

Dinner was “Perlow” an old Southern tradition, made in a huge old kettle from her husband’s mother, and hung from a tripod over a roaring fire to cook. The actual cooking was the men’s work as they sat outside drinking iced tea:

Home grown peas and beans mix – delicious!

Serving up the perlow:

My Middle East / Gulf friends would be comfortable eating this meal – Perlow is a variation of Pilaf, and very similar to Biryani. No alcohol served. No pork. Lots and lots of fabulous sweet desserts.

It’s funny, I used to tell people in Kuwait and Qatar that it was a lot like Alaska; when the weather got too bad, you just stay inside most of the time. When the weather gets good, you go outside as much as you can. When it’s too hot/cold, you run from your air conditioned/heated car to your air conditioned / heated store or movie theater, or restaurant, and then back to your air conditioned / heated car and back to your air conditioned/ heated house.

In the same way, I am beginning to wonder if the South and the Middle East know how much they have in common? In Pensacola, on Saturdays, we have the religious people on the corners shouting at passing cars, not a whole lot different from the volunteer morality police in Saudi Arabia. In the South, as in the Middle East, ‘family’ isn’t just blood, it’s also who you’re married into, and there is a lot of emphasis on family getting together and spending time together. In the South, as in the Middle East, men tend to gather in one area, women in another.

In the South, they drink iced tea; in the Middle East, it’s hot tea. Both have passionate patriots, fundamental believers and a tradition of gracious hospitality. Both have a passion for hunting and fishing. Nobody much likes obeying the rules in either culture. Maybe I’m still in the MIddle East?

May 18, 2010 Posted by | Adventure, Arts & Handicrafts, Character, Civility, Cold Drinks, Community, Cooking, Cross Cultural, Cultural, Doha, Entertainment, ExPat Life, Family Issues, Florida, Food, Hot drinks, Humor, Kuwait, Living Conditions, Local Lore, Locard Exchange Principal, Marriage, Middle East, Moving, Qatar, Random Musings, Relationships, Saudi Arabia, Values | 8 Comments

What Matters?

For twelve years, most of my life prior to 1998 was in storage. When we first headed to Saudi Arabia together, then back to Germany for several years, then to the Gulf for several more, we had thought it would be just a few years . . . actually, we didn’t think of any time, we just never expected to pack almost everything we owned for that long.

As we were awaiting our shipment from storage, AdventureMan asked me what mattered most. In the greater scheme of things, what matters most isn’t coming out of storage. What matters most is the lives who have connected with mine over the many years.

But there are a couple things I wanted to see again.

First, when we married, we started saving for our first trip to Africa. We didn’t eat meat. We didn’t go to movies. We saved, and a little after we had been married for a year, we went to Kenya and Tanzania for a month, three weeks on safari and then a week on the beach at a marine reserve, where we could snorkle. During that time, we saved every penny, but out of his lunch money, AdventureMan saved enough to buy me this little candleabra, which I cherish. He bicycled to the shop to pay the $25 per month until it was paid for. It was a total surprise, one of the best surprises I have ever had in my life. I wanted to see it again:

Also during that first year, we were looking for wedding china. We had met and married. We hadn’t gone through a long process, just made a decision and followed through. It seemed so sensible to us at the time. Then we had lots of time to search for just the right china.

It took us forever. We would ‘kind of’ like one or two, but not enough to buy it. Then, one day at the Heidelberg Officer’s Club, we found it. We visited it again three months later, and found we liked it just as much, even more. We also had an income tax refund, so we made our first major purchase together, and, after all these years, we still love it:

It is simple, white, with a little encrustation, and – to us – still as beautiful as the day we bought it. It is made by Reynaud, an old porcelain manufacturer in Limoges, but they were bought out several years ago by Cerelene, and now this pattern, Cheverny, is no longer made. I am registered on several replacement sites, but not a single piece has appeared in all the years I have been registered. One year in Germany, just before we left, we bought four more plates and coffee cups, but the replacements are not the same. The china was thicker, not so refined as the original. And then they stopped making it altogether.

Every piece arrived intact. We have a couple chips – we’ve had the china around 36 years, so a broken piece here and there, a chip from time to time – it’s hard to avoid.

We also have an Ethiopian cross, and some very old cookbooks and etiquette books I have collected – I was happy to see them again, along with some French hunting ducks I found once in the Metz flea market. 🙂 Old friends. By the grace of God, we have come through these 12 long years with only a few chips ourselves, nothing broken, and nothing of great importance missing.

May 13, 2010 Posted by | Adventure, Arts & Handicrafts, Beauty, Biography, ExPat Life, Family Issues, Florida, Living Conditions, Moving | 7 Comments

Señor Driving

You get a reduction on your insurance rates if you take the safe driving classes for seniors. AdventureMan still isn’t all that comfortable with being a senior, so he calls himself “señor,” which is ‘Mister’ in Spanish. He tells people we are taking “señor” driving classes, and everyone looks at him like he is a little nuts.

Well. . . he is, actually. More than just a little. And now he has the time and energy to be a full time nut, and more power to him.

The “señor” driving classes were actually all right. We learned some things we didn’t know, and we met some interesting people, one, a retired New York fireman, and his wife, a retired nurse. They invited us to go eat seafood after class, and we learned all kinds of things.

On our way back from the ladies room, his wife leaned over to me and whispered “Is he helping you?” I laughed. I knew what she meant. “Yes!” I whispered back, “So far, so good!”

Living in Kuwait and in Qatar, most of the people were younger than us. Countries with all kinds of imported labor put upper limits on workers, so they don’t have a lot of old guys kicking the bucket in their countries. You can get exceptions to the rules in certain jobs, and we had a lot of good friends around our ages, thank God, but here in Pensacola, we feel like YOUNG older people – there are so many older people, and so much to learn. They are all really good about sharing their tricks for survival, and we find that keeping our ears open is a good thing.

April 29, 2010 Posted by | Aging, Cultural, Education, ExPat Life, Family Issues, Friends & Friendship, Kuwait, Law and Order, Living Conditions, Local Lore, Pensacola, Qatar, Social Issues, Women's Issues | 5 Comments

The Last Box

Today, as the Cox Cable man was setting up our TV, Internet and Phone bundle, we were unpacking the last box.

“Where are you going to put the phones?” the Stan-the-cable-guy asked.

We looked blank.

It has been so long since we have relied on a land-line. We hadn’t even thought about it. We carry our mobile phones with us, or at least I do. Now that AdventureMan has semi-retired, he has his people (me) carry the phone, LOL!

We actually do have a phone; we put in out in the box to send to the Jr. League big sale our daughter in law works with. It’s an old princess phone. I don’t even remember using it, it’s so old. I don’t know where the other phones have gone, but that’s phones . . .

Guess we have to go out and buy some phones, LOL!

After all our moaning and groaning, we think we have everything. Only some weird things are missing. Like we have ONE cushion for our outdoor seating area; two identical benches that used to have two identical cushions.

Now that we have internet again, I will share some photos of the last week. The first photos are from the day the movers are arriving – two days before we expected them. Notice the nice peach/rose on the walls, please. 🙂

We are lucky to have this room, although we didn’t care that much about it when we bought the house. It is a butler’s pantry, with lighted glassed shelves for glassware, and two wine refrigerators, one to keep white wine chilled, and the other to keep red wine at cellar temperature. Actually, it is good for water, and beer, too. 🙂 But since our major china cabinet has a broken foot, I really needed a place I could put things away, and this turned out to be a Godsend.

Butler's Pantry


Above is my bathroom; I love the little orange trees painted on my cabinet, and the little step that pulls out to make me taller.


LOL, here is where we were really camping out, in the guest room, while we waited for our storage goods to come. Yes, it’s a mess. There is actually a chair in the room, too, but aside from the bed and the chair, we had no furniture. We had thought we would cook, but who wants to eat standing up? Or sitting on a bed?


The moving truck arrives, some things are packed, some things are loose. It’s not all our goods; the driver tells us he has four different loads on the same truck. Aarrgh.


One of the first things off the truck was my dressing table mirror – broken. The driver said off the top that he had broken it when he was packing the truck. His honesty took away any anger we might have felt, and I know we can get a new mirror cut. It was the only major damage we had, and it wasn’t that bad.


Some of our pieces had some mildew on them, but it came of with just a little vinegar. We had to toss two old featherbeds and some of my clothing, which also seemed to have been in some area which had moisture problems while in storage.


This is the family room after the delivery.


The living room – we love these little loveseat/couches and were astonished at how well they weathered 12 years of storage without a mark – they still look new, and they are twenty something years old, but reupholstered. No, not by me, I didn’t know how yet.


First, we created an area of sanity. You have to have a place you can go where there is no mess. You create one, and then . . . you start widening the area. We started with this outside area, then the living room, then the family room. The kitchen is still a little bit chaotic, but that is because I have to wash all the dishes and china and crystal before they can go back on shelves. It isn’t that hard, it is just numbingly boring unwrapping each piece.

I think I told you about each spoon being wrapped separately:

Each piece has to be unwrapped . . . horrors!

That was the last box. 🙂

No, not everything is in place yet, but our areas of sanity, of order, are larger now. We have moved upstairs to our bedroom and study area; we have another bedroom next door to ours for visiting grandchildren or overflow guests for larger family gatherings. Our clothes are unpacked and put away, and we still have some empty places on shelves and in closets for the final wave – the Doha shipment – which won’t arrive until late June or July, we are guessing.

We still don’t have any phones. That goes on our “To Do” list, which is monstrous, no matter how we keep nibbling away at it. And the Qatteri cat is happy; the fuller the house is, the happier he is.

Whew!

April 28, 2010 Posted by | Aging, Biography, Cultural, Customer Service, ExPat Life, Family Issues, Florida, Living Conditions, Moving, Work Related Issues | 15 Comments

Music Banned in Somalia

We are in our own world these days, boxes needing unpacking, deliveries interrupting tasks, and no connection – no TV, no internet, no land line phone. We do have a cell phone, and Friday night our son called to ask us if we have heard about the weather.

Nope.

Heavy rains, strong winds, possibility of tornados. It was lively!

I hadn’t heard about Somalia, either.

This is really scary to me. This is the kind of thing I worry about in my own country – who makes the rules? Who gets to say what music I listen to, what movies I watch? Who gets to restrict my access to information?

Who gets to tell me that as a woman, I can’t have a checking account in my name? Or that I have to wear a burqa? Or that I am not allowed to wear a niqab (if that’s what I want?)

Somalia Radicals Declare Music ‘Un-Islamic,’ and Radio Goes Tuneless
POSTED: 04/25/10

If, as my colleague Sarah Wildman reports, the Francophonic world is intent on curbing expressions of fundamentalist Islam belief, then the radical Muslim world is taking no prisoners with the West, either. Last week, the Somalian fundamentalist Islamic group Hizbul Islam announced that music of any kind is “un-Islamic,” warning of “serious consequences” for those who dare to violate their decree. In response, radio stations all over the country, including those run by the moderate Muslim transitional government, cut all music from their broadcasts. Even intro music for news reports was scrapped. In its place? “We are using sounds such as gunfire, the noise of vehicles and the sound of birds to link up our programmes and news,” said one Somalian head of radio programming.

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Somalia has been wracked with inter-tribal violence for nearly two decades. In the last few years, increasingly radical Muslim militants, including the dominant Shabab group, have taken over large parts of the country and become closely affiliated with al-Qaeda. A moderate Muslim transitional government, helmed by a former teacher named Sheik Sharif Sheik Ahmed, controls a small part of the country. His government is largely propped up by African Union peacekeepers, with United Nations’ and U.S. support.

In the meantime, Islamic radicals like Shabab have gone on a campaign the New York Times described as “a quest to turn Somalia into a seventh century style Islamic state.”

The music decree follows a string of fundamentalist decrees, including prohibitions on wearing bras (also “un-Islamic”), the banning of modern movies and news channels, including the BBC and Voice of America.

As evidence of a power struggle between the moderate Muslim government and the hard-line radicals who control many parts of the country, Sheik Ahmed’s government responded last Sunday by saying any radio stations that stopped playing music would face closure. In the government’s eyes, those radio stations that complied with the ban were colluding with the radicals.

In the meantime, the radio stations have been caught between a rock and a hard place. “The order and counter-order are very destructive,” radio director Abukar Hassan Kadaf said in the Times article. “Each group are issuing orders against us and we are the victims.”

In the escalating tug-of-war between Western and Islamic powers over freedom of expression, what remains to be seen is how much of a causal relationship exists between the two. Is a proposed burqa ban in Quebec a result of the shuttering of a radio station in Somalia? Does a call for prohibition of headscarves in Paris force a bra-burning in Mogadishu?

If Islamic decrees do, in fact, fuel the fire for legal actions in the West (and vice versa), then continued and increased prohibition seems inevitable. But if radical Islam and a skeptical West are destined to one-up each other in a battle of bans, the powers that be might remember the men and women caught in the crossfire. That is, the women in the West who wear niqabs by choice, or the men and women in Somalia who just want to listen to music. What is perhaps most strikingly absent in all the brouhaha surrounding sharia vs. Western law are the voices of the moderate Muslims themselves. In the end, perhaps the gulf between the two sides will prove too great to be bridged, but for the immediate future, we would do well to remember the ground we share in common. Before there’s nothing left to ban.

April 25, 2010 Posted by | Africa, Bureaucracy, Cross Cultural, ExPat Life, Family Issues, Interconnected, Law and Order, Living Conditions, Music, News, Political Issues, Social Issues, Venice | 4 Comments

Short Break

Tonight is our last night in the hotel, and tomorrow morning we move into our house, with all it’s fresh new wiring, and fresh new paint, too.

I was in the house, picking up mail, when our contractor was there.

“Have you picked a color yet?” he asked.

“I’m still not sure, ” I said.

“Do you want the electricians to leave the receptacles off so you can paint and then replace them?” he asked, and I didn’t know what to say because yes, what he was saying made sense, but no, I wasn’t so sure I was ready to start painting.

“Look,” he said to me. “We’re coming in under budget. I know what you’re thinking, you’re thinking you can do this cheaper yourself, but with the house empty, our painters can come in and get this all painted for you and you will still be under budget.”

I almost cried. I know the paint is very fashionable, but it made me think of mushrooms, and caves, and it was just too dark for me. I need light.

“Lilting Laughter,” I said.

“Lilting Laughter it is,” he said, “But if you want anything done differently, like one room painted something else, it is OK. We can do that. How about the ceilings?”

“White” I said, without a second of hesitation. I need light! I want the rooms to be light and airy!

What a difference. The color is peachy in some lights, rosy in others. In the morning light, you think it is a white, but it has all these subtle undertones. I love it, and we love this company and the way they do their work.

It still smells a little painty, but we have our air shipment arriving tomorrow, and a house full of furniture we haven’t seen for 12 years arriving next week. We’re going to have our hands full.

I will blog if I can, but we don’t even know when we will get internet connected. I’ll be back. 🙂

April 16, 2010 Posted by | Arts & Handicrafts, Blogroll, color, Community, ExPat Life, Family Issues, Florida, Living Conditions, Moving | 4 Comments

Golden Age at Fort Pickens

“We need a break” said AdventureMan, and we decided to go exploring, preferably out in some beachy area. We decided to visit Ft. Pickens, waaaaaaaaay out on the end of a very long barrier island protecting Pensacola.

You can see the blue balloon shows where the Fort Pickens defenses were built:

It’s a national park. It costs $6 to drive a car in.

“Are there any annual passes?” AdventureMan asked, because for us, those are a good deal, and once you buy them you can go anywhere!

The answer was yes, but it was expensive, probably still worth it, but the twinkly eyed woman then asked him “Are you a golden ager?”

“What?” AdventueMan asked in confusion.

“Are you 62? If you are 62, you can buy a Golden Age pass that lets you in all the National Parks for $10.”

“No,” AdventureMan stuttered, “no, not yet . . . ”

“But I am!” I hollered, handing him the money to buy a Golden Age pass before she could change her mind. She carded me, yes, she did, but as I am four months older than AdventureMan, I qualified, and now we can go anywhere (as long as he is with me, we get in on my pass.)

Fort Pickens is beautiful. The sand is white and powdery, and the sea is a lot like the Arabian Gulf, all shades of green and turquoise and blues, shading into purples.

Looks like snow, doesn’t it?

AdventureMan loves old forts; here are where gun batteries were once placed to guard the shores:

We spotted Osprey flying on the air currents around the forts, and huge osprey nests:

We hiked along a beautiful bike/walking trail where I saw tiny purple flowers like we used to find in Saudi Arabia:

Sharp eyed AdventureMan pointed out a snapping turtle – can you see him?

Can you see him now?

We needed a day to remind us it’s not all about work. Getting settled as we get retired – isn’t that supposed to be fun?

April 13, 2010 Posted by | Adventure, Aging, Beauty, Cultural, Entertainment, Exercise, ExPat Life, Family Issues, Florida, Living Conditions, Local Lore, Pensacola, Relationships, Travel | 5 Comments

The Quest for a Florida Driver’s License

I thought it would be a piece of cake.

One of the hardest driver’s licenses to get is a German one, unless you are a driver’s license holder from select states who have an agreement with Germany. I was not a resident of any of those states, but my husband’s company was located in one of them, so as I went through one year, I exchanged my current state license for that state’s license by showing my license and letting them punch a hole in it, getting a new photo and a new license from the needed state – it took like ten minutes.

So AdventureMan and I show up at the Florida Driver’s license place with our old licenses. The man hands us a check list of items we need, and it is like a scavenger hunt! You must have one from column one, one from column two, one from column three and two from column four.

Aha! The Queen of Paperwork, one of my aliases, assures AdventureMan we can cobble together what we need. I have utility bills! I have a 1099! We have passports! We have a deed to our new house, with our names on it!

We walk back in and meet a very nice Florida driver’s license guy and discover our paperwork is not quite so adequate as we thought. My 1099 does not have my FULL social security number on it. I haven’t seen my social security card for – decades. No one has EVER asked to see it before. I know my number, and it isn’t enough that it is on the several other cards I pull out to verify who I am.

We have 9/11 to thank for this, and the Orwellian Patriot Act, life has gotten a lot more complicated.

AdventureMan does not have exactly the right papers either, but very close, so the attendant allows me to write out a statement verifying that I am responsible for him and verify he is living at my address with me (the utility is in my name.)

On our way down to the Social Security Administration, which, by the way was amazingly efficient for a bureaucracy, AdventureMan started laughing and said it’s not unlike when we first got married and he, being four months younger than I am, was not old enough to rent a car, so I rented the car in my name. I laughed and told him he was lucky that when I vouched he lived with me, I did not check the block where I said I was his guardian!

Less than an hour later, I have a letter verifying I have a social security number, and will have a new card, and we are back at the Driver’s License office for the third time; the third time’s the charm, and now I am a legal Florida driver, a registered voter, and an organ donor.

I still have my lifetime-good German driver’s license, which has been handy many a time, and my Kuwait driver’s license, valid for eight more years, and a valid Qatar driver’s license, although maybe now that we are no longer legal residents, we no longer have valid licenses, either, LOL!

April 12, 2010 Posted by | Adventure, Aging, Bureaucracy, Community, Cultural, Customer Service, ExPat Life, Family Issues, Florida, Germany, Kuwait, Law and Order, Living Conditions, Pensacola, Qatar, Social Issues | Leave a comment

Pensacola Navy Exchange and Customer Service

One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!

I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??

Oops. I digress. Sorry.

We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.

We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.

When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:

In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?

Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.

But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)

We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.

Now, my friends, THAT is customer service. What a woman!

Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.

We are going to save a bundle.

First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.

Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.

April 11, 2010 Posted by | Adventure, Aging, Blogging, Cross Cultural, Customer Service, Doha, Exercise, ExPat Life, Family Issues, Financial Issues, Florida, Food, Interconnected, Kuwait, Living Conditions, Local Lore, Moving, Pets, Shopping | Leave a comment