The ’50’s Automatic Car Wash
Not too far from where we will live is this old fashioned car-wash, with all these car washing machines.
It costs $5.00. That is it. No additional taxes, it is all included. You can get the fancier treatments, but I just needed to get the pollen and sap off my new car. Within seconds, I was in, and finished.
It could make you a little claustrophobic (well, it makes me just a little claustrophobic) because you have NO control! You have to keep your hand off the steering wheel and your foot off the brake! You just sit there while water shoots from different directions, and then you are covered with soap suds and you cannot see a thing except the lights from the car in front of you, oh no!
And then huge gusts of wind and it is over except for the optional – and free – vacuums you can use to clean out the car interior.
My car looked like new! I think me and the 50’s car wash are going to be good friends.
It does remind me of the automatic car wash we used to visit in Saudi Arabia. In a country where labor is cheap and the harshness of the weather and climate makes specialized machinery hard to maintain, things happen. We don’t know if the machines broke and couldn’t be fixed or whether they were sabotaged, but while it was billed as an “automatic” car wash, it was this thing where the car got on tracks but while water squirted and suds squirted, there were people, not brushes, with rags and towels, washing, drying, spraying, scrubbing and finally buffing. The end result was the same, but people, not machines, did the work.
Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
ReWire Chaos
It’s exactly like when I decide to clean and organize my quilt room; things look worse for a while, even when they are getting better.
My house now:
The good news is that they are finishing up early next week, and the ceiling / drywall man comes in to enclose all the new work. God willing, they will finish soon. 🙂
Long Term Care for The Aged: Hidden In Plain Sight
One of the most amazing things that happened to me while I was living in Doha was a conversation I had with a group of Qatteri and Palestinian women. We were talking about our summer plans, and when it was my turn, I told them I was going back to the US to take care of my Dad while my Mom had a knee replacement. They all looked at me in stunned silence, and I wondered what I had said wrong.
“You do this?” one of them finally asked me, “You take care of your parents?”
“Yes, of course,” I replied, not understanding her puzzlement.
There was a burst of excited chatter I couldn’t follow, and then one of the younger women said to me “but we NEVER see this on TV.”
Things have probably changed by now, with all the cable stations available, with Lifetime and a broader spectrum, but what they think of as America is Dynasty and – well, think of what your favorite programs are, and then imagine an alien culture watching and trying to figure out your culture from what you watch. If you are living with the aliens, they way we portray our own culture on television and in movies is appalling!
Long story short, most adults want to stay independent as long as possible. They never want to be a burden on their sons and daughters and grandchildren. I am willing to bet that this is almost universal. For one thing, from the point of view of the aging, if you live with someone else, you know you will increase their work load, and if you go to a facility, you lose a lot of options to choose. Being able to have someone to come into your own house allows you to remain independent as long as possible. If you live with one of your children, you still get to have home-care, which relieves a lot of the burden on those with whom you are living.
Here is an AOL Health News article on a ‘hidden’ provision of the new health care act which will make it possible to keep our elders at home longer. Believe me, this is a very good thing, if you have ever dealt with a rehab facility, or a residence for the aged.
Health Care Reform Will Impact Long-Term Care
From AOL News: HealthCare
Robert W. Stock
Contributor
(March 26) — As health care reform became the law of the land this week, a huge bloc of Americans with a unique interest in the outcome sat watching on the sidelines.
The 49 million people who care for older family members were hidden in plain sight, as usual, quietly shouldering a burden that so often takes a heavy toll on their finances and their physical and emotional well-being. Many of them — I know a few — are opposed to the new health care law, even though it includes one of the most important steps ever taken to improve caregivers’ lot, especially those of the middle-class persuasion. Of course, hardly any of them are aware of that.
The Community Living Assistance Services and Supports Act, otherwise known as CLASS, provides for a national insurance program to help cover the cost of long-term care — something 70 percent of people over 65 will need at some point along the way. The premiums will be much lower than those for private plans, and you won’t get screened out because you’ve already had some health problems. Once vested after five years, enrollees unable to care for themselves will be able to claim cash benefits for as long as needed.
Joe Raedle, Getty Images
A health aide helps a patient at his home in Miami. The new health care reform law could “transform long-term care” and make it possible for more patients to stay at home, said the chief of the National Council on Aging.
If you’re rich, you don’t require much financial help with long-term care. If you’re poor and can no longer fend for yourself, Medicaid pays the bills, often at a nursing home. For the rest of us, long-term care — at home or in an institution — now requires that we, or our caregivers, choose from among some unpleasant options.
We can spend down our retirement savings until we’re eligible for Medicaid funds. We can protect our savings by taking out expensive long-term care insurance — it costs my wife and me more than $5,000 a year. Or, depending on how dependent we are, we can throw ourselves, or be thrown, on the mercy of our families.
My friend — I’ll call him Frank — was a retired lawyer and in great shape until four years ago. He had just turned 90 when emergency surgery laid him low for months on end. Then his sight and hearing began to go. “I’m one of the lucky ones,” his wife, Helen, told me. “His mind is fine. But he can’t get around on his own — he falls, even with a walker. He can’t make a cup of tea or shower by himself.”
For now, Helen can afford to hire an aide for a few hours a day to help with Frank and allow her to get out of the apartment. “James gives me a life,” she said. The future looks darker.
Surveys show that 90 percent of Americans want to age at home. Frank is no exception, but he never signed up for long-term care insurance. “If I couldn’t keep taking care of him, I don’t what I’d do,” Helen said. “If he went into assisted living, it would use up all our money. It’s very scary.”
CLASS, one of the legacies of the late Ted Kennedy, offers caregivers and care recipients another option. “If it’s successful, if a large enough number of people sign up, it will transform long-term care,” says James Firman, president and CEO of the National Council on Aging. “It will create a market-based economy for keeping aging people at home.”
That’s an important “if,” since the program, by law, must be self-sustaining. Premiums will generally be collected as part of workers’ payroll deductions unless they opt out. The younger the worker, the smaller the premium.
There is a vicious circle built into the current arrangements. Many caregivers must hold down a job and maintain their own separate family household while also watching over an aging parent. That kind of pressure can have consequences.
In recent studies, workers 18 to 39 years of age who were caring for an older relative had significantly higher rates of hypertension, depression and heart disease than non-caregivers of the same age. Overall, caregivers cost their companies an extra 8 percent a year in health care charges and many more unplanned days off.
In other words, the strains of family caregiving can hasten the caregiver’s need to be the recipient of care.
CLASS bids to crack if not break that vicious circle. Its benefits would make it much simpler and less expensive for families to make sure Mom gets the support she needs to be able to spend life’s endgame where she wants — in her own home. Good news for Mom, and good news for the future health of her caregivers.
In the last few days, I’ve conducted a poll of a dozen friends who have been closely following the health care reform debate. I wanted to find out how much they knew about CLASS.
Not one among them had even heard of it. It somehow seemed fitting that this major program, just like the caregivers themselves, was hidden in plain sight.
Publix Helps Us Cook At Home
Through blogging, I became a fan, and then in the way things happen in this wonderful virtual world, a friend of another blogger, John Lockerbie, who writes about many things, my favorite of which is Islamic design. He writes about the architecture, the boats, development in the Gulf, and behind the blogs, we have had our own correspondence.
Recently he commented on the post I wrote about how American health problems are mostly self-inflicted, and could be turned around with proper diet, exercise and preventive visits to the doctor to deter the serious illnesses from showing up. He sent me a reference to a speech made by Jamie Oliver, when he won the TED prize, on changing one small thing in the modern world – teaching us to cook once again in our own homes instead of eating out, eating highly processed, highly salted, highly sugared and highly fatted foods.
There is a Florida chain of supermarkets called Publix, and they are marvelous. Publix is making it easy for people to cook at home. They have a program where they do cooking demos, give out the recipes, and have all the ingredients gathered in one place – at the same price as throughout the store, just located conveniently in this one place – to encourage people to cook at home.
All the ingredients for several recipes:
Close up:
The signage:
Pick a recipe!
I find I am enjoying cooking a lot more here, where shopping is so easy and everything looks so good. Oh yes, and the prices are so low!
Which Bank????
Don’t you think the name of the bank might be relevant to this story? Don’t you think it might alert other bank customers to check their statements carefully? Why on earth would the name of the bank be concealed if it is stealing from its customers?
Bank accused of embezzling customer funds
Web posted at: 3/15/2010 5:58:51
Source ::: THE PENINSULA DOHA:
In a rare and unprecedented incident, a local bank faces accusations of embezzling customer funds and committing financial irregularities in managing the accounts of some of its customers. Noting that there were some deductions in their accounts without being notified and without such deductions being valid in the first place, the affected customers reported the violations to the bank which could not convince them of the nature of the deductions or the transactions shown in their accounts. The case was reported to the judicial authorities and was ordered to be investigated via the public prosecution. After investigations the public prosecution decided to file charges against the bank. The case was referred to the court of first instance.
Rapist Given Reduced Sentence
This is from the Gulf Times Court RoundUp
Life sentence commuted
A Doha appeals court has commuted to five-year imprisonment the life sentence given to a local teenager, who was convicted of raping a Sri Lankan housemaid.
Two Sri Lankan men in their late 20s were sentenced in absentia by a Doha court of first instance to 15 years imprisonment for helping the accused to perpetrate the crime.
The court heard that the two Sri Lankan accomplices who worked in a car washing facility told the main accused about the woman.
The rape took place soon after midnight on August 14, 2007.
According to the chargesheet, the main accused impersonated as a policeman and dragged the victim to his car, before they drove to a remote area.
“The two accomplices were paid money for their help and they left the car leaving the teenager with the 25-year old maid alone in a remote area.”
The court heard that the woman was too weak to resist the rapist, which was why no trace of violence was visible on her body.
“I shouted for help but in vain,” she said.
Explaining the commutation of the sentence, the court said that it took into consideration the young age of the convict and his clean record.
OK. So two Sri Lankan men tell a ‘local’ man about an Ethiopian house maid, and they plot to kidnap her, take her far out into the desert and to rape her.
Their plot succeeds, only somehow, they are identified and actually brought to trial.
The two Sri Lankans escape, and are convicted in their absence. The ‘local’ man is given a life time sentence. But wait! His sentence is commuted to five years because of his youth and clean record?
If I were a Qatteri father, I would want to know this man’s name. I would not want a man marrying my daughter who had a history of kidnapping a woman and raping her against her will way out in the desert. This man may be young, but he has already shown himself capable of doing something hugely WRONG, according to his own culture, and the law of the country. He plotted. He went to the trouble of impersonating a policeman to intimidate her into his car. He took her to a place where there would be no help for her, and she endured a terrifying experience, an experience she did not know she would live through, and an experience which will haunt her life and make her feel unsafe forever.
And this unnamed ‘local’ teenager gets five years in prison. Here is a good example of where a female judge might make a substantial difference in delivering justice for the Ethiopian housemaid.
Buying a Car the Civilized Way
“Did you know USAA has a car buying service?” AdventureMan asked me. Well, yes, sort-of, but I’ve been not wanting to think about buying a new car with all the house-buying stuff and paper-filling out stuff and packing stuff and making lists.
On the other hand, every day I have to rent a car is money down the drain.
“I’ll just check it out,” I thought to myself.
It was so easy. You go online and tell the car buying service where you live and what you want to buy. They send your name and phone number and e-mail (since I don’t want car salespeople calling me in the middle of the night because they don’t understand about time zones, I only gave them my e-mail) to dealerships who participate in USAA’s program.
USAA also sent me a list of car dealerships in my area and a Certificate for me to print with their agreed upon price. That simple. The certificate prices were significantly lower than anything I had been offered at the dealership I visited, and these were guarantee.
Within hours, three dealerships had e-mailed me. I chose the closest, worked with a WOMAN to get what I wanted at the price I was willing to pay, and not one item more. She was courteous and helpful and respectful! She got me everything I wanted. She named an out-the-door price that I could live with.
The only downside is that the dealership is 35 minutes away, in Fort Walton Beach. The upside is that they have been known to deliver, and 35 minutes just isn’t that far. Like from Fintas to downtown Kuwait City in heavy traffic, or from my house to the Ritz Carleton in Qatar. I can live with that.
Yes. Yes, Daggero, you guessed it right, I am buying another Rav4, one with brakes that work. I’m not scared off by Toyota’s troubles. It’s like eating in a restaurant that has just re-opened after being closed for health violations; you know it’s never going to be cleaner than it is right now. 😉 I love the way the Rav4 is sort of small, I am sort of small, too. I love that it turns on a dime, and that I am high enough to look over most of the traffic, but small enough to park in a tiny parking spot. It’s an SUV, but a modest SUV, with good mileage per gallon, and a great record for reliability and repairs.
Here is what I love about this transaction. I did my homework. I know what I want. I know what is a reasonable price to pay. I am getting a better price than I expected. There are no games – here’s what I want, here is what I am getting and here is what it is going to cost, and that includes title and licensing. How cool is that? I feel like when you do business like this, everyone is a winner.
And a shout-out to Marisa at Quality Toyota at Fort Walton Beach for making the process easy and non-threatening and civil. Working with her to buy my new car was a pleasure.
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