The Customer from Hell at Target
Me. Today I was the customer from hell at Target.
I like Target. I like it that you can find just about anything you need there. I usually look for a deal, or a good price on things, but when I just need something, I just go buy it at Target. I also like their ad campaign, it’s a little camp but very colorful and always has cool products featured.
So today I went in for hair color stuff. I found it, but then I also found a display containing packages of two together, and it costs a lot less. It says Buy Two for Less!
Yes! Yes! I am buying two! I always buy at least two so I don’t have to go shopping that often; holdover from my days of buying six months worth when I was living in Kuwait and Qatar. It doesn’t go bad, and you have it when you need it.
None of the cellophaned two-packs have the color I need, so I take the ones I need and the two pack to the cashier, and I explain I want the special “Buy Two and Save” price, and she says “Whoa! That’s beyond me!” and sends me to the customer service counter.
At the customer service counter they explain to me that this is a special deal to encourage customers to buy more than one; they buy two and get a special deal. I agree with them, and isn’t this great, I want to buy two! Well no, they explain, Target pays a different price for the package than for the singles, so they can’t sell the singles two for the same price as the two bundled together.
Wait. These are the exact same product. EXACT. Except that these two wrapped in cellophane are 2 for $11.99, and the two exact same product I want to buy are priced at $7.99 EACH. So I am supposed to pay $5 MORE to buy two single ones? Something is not right with this picture. I ask to see a supervisor.
I am quiet and mannerly. I have a secret weapon – it is called pleasant persistence. They keep explaining to me that I can’t buy what I want at the special price and I just smile at them and politely explain how it doesn’t make sense. They are telling me in their explanations to “PLEASE GO AWAY!” and I am smiling and politely telling them in my own way that I am not going anywhere, and I want my product at the two-for price.
Finally, the supervisor says to sell it to me at the two-for price. As she is ringing it up, the customer service rep says “this happens all the time, not with hair products but with all kinds of products when we have the bundle price and the single price.” I suggest she mentions it to management, and that it costs a lot in time and in customer frustration and customer service frustration, and she says “it wouldn’t help.”
I still like Target. I imagine there are a lot of customers who give up and walk away. Not me. It doesn’t make sense to me to pay $5 more for something that they WANT you to buy two of . . .
Hardware for Women in Pensacola
Sign along Palafox, a main shopping street in Pensacola:
A little closer:
Yes. It’s a jewelry store. I LOVE their creativity – great advertising ๐
Hilarious Carlsberg Commercial
Thank you Hayfa – where do you find these???
My First Chevy – the Full Ad
Thank you, Hayfa. We’ve ween this ad on TV, and it is always moving, but it is totally cool to be able to see the whole story. I love this ad!
Hilarious French Video / Ad
Thank you, Hayfa!
Pantone Releases Fall Colors 2011
Each season, the Pantone Color Institute unveils the fashion industry’s primary color palette after a survey of the designers of New York Fashon Week. The top 10 colors selected for women this fall 2011 appeal to a vibrant, romantic ideal. Designers artfully combine the brighter colors with the subtle neutrals, setting the tone for a feminine fall reminiscent of glamorous Old Hollywood, enchanting Chinese operas, lively cityscapes and peaceful countrysides.
Fall 2011’s color palette consists of: Bamboo, Emberglow, Honeysuckle (the ‘it’ color of 2011), Phlox, Cedar, Deep Teal, Coffee Liqueรบr, Nougat, Orchid Hush and Quarry. Of course, all designers have their own trendy names for each of these colors — for example, Chris Benz refers to his Bamboo yellow as “Sponge” — and there are varying shades of these chosen core colors, but the use of this palette on the runways and in designer ready-to-wear collections in stores is unmistakable. Pantone is the color authority in fashion. Take a peek at how these top 10 colors have manifested across products and fashion labels this season, and see how you can best combine the colors for a chic fall 2011 look. These are the top 10 colors and these are some of our favorite combos.
Hmmmm. These may be the ‘newest colors’ but the ‘it’ color for Fall, Honeysuckle, was also one of the main choices for Pantone’s Spring 2011 Choices. The purple is a little red for my taste, and the green a little too yellow. I’m waiting for a deep emerald green to come back, and I will buy clothes to wear for the next twenty years. ๐
I found this on AOL’s Shopping News.
Listmaker
“Why are you smiling?” AdventureMan asked as he read the Sunday paper on our bed, the ceiling fan whirling madly to cool him down after his post-Church yard work – feeding the birds, shoveling up all the birdseed hulls, putting recycle materials into the compost bin.
I was doing something I do only rarely, changing purses. At the last minute, all in navy, I decided to do the navy purse instead of the tan. Now, back home, I was re-transfering all the important things, and checking pockets for stuff that accumulates and needs to be thrown away.
“I found a list,” I began. “It says:
fruit cake
kick board
book
peanut brittle
photos in frames
calendar
soap”
He laughed. “I know exactly what that was, “he remembered, “my Christmas box.”
More specifically, my tag on the outside of the box reminding me of what was inside when I had to affix a customs tag to send the box to hubby in Kuwait. These days, as I send boxes, I (mostly) no longer have to fiddle with customs tags or leaving the box open until I get to the post office so that customs officers can affirm what I included in the box. Every time I send a box, still, I think of those customs tags and give thanks not to have to do those irksome little steps.
I keep my lists now, in a folder marked, predictably,
-
To Do Lists
This one goes in there. On days when I feel bad about myself, or overwhelmed, I can look at my to-do lists and have a record that my time was not mis-spent. I can see all the little chores and fix-it projects we have finished, all the dinners we have done, house guests we have had . . . These little to-do lists keep track of the little things you do that take up so much time, and then at the end of the year, you ask yourself “where did the time go.” These help me know that I didn’t waste the time, I used the time, a little here, a little there, to bring order out of chaos in our daily existence, to brighten a life, maybe to help others, or to meet a goal I have already forgotten.
Some of the lists, like the moving lists, remind me of God’s gracious hand in helping me to do the things I’ve had to do, and could never have managed without his help. When I read some of them, I almost laugh out loud thinking “I did all that??”
It also reminds me how very happy I am to have AdventureMan back home with me, not far away at Christmas time. ๐
An Ad that is a Total WOW
At first you don’t know what is going on. Keep watching. This ad is a total WOW. Thank you, Kit-Kat, for sending.
Single Awareness Day
“Oh! What a gorgeous dinner,” I said to our friends, “so romantic, a perfect Valentine’s Day feast.” It truly was – even though it was Valentine’s Eve, every detail was perfect, an outdoor fire, a beautiful red-velvet cake with white chocolate decorations, all in a delicate white and pink icing, a meal to die for . . .
“Happy Valentine’s Day!” we chirped.
“Happy Single Awareness Day,” their son grumped. He is astute and articulate, and AdventureMan and I have been married for so long that we’d forgotten what it is like to have Valentine’s Day without a sweetheart. ๐ฆ
Valentine’s Day really is mostly – in my opinion – about marketing. Selling greeting cards, selling flowers, selling candy, selling photos . . . . and it does make one acutely aware of being alone. It also puts pressure on couples to remember each other, oh aaarrgh. (Yes, AdventureMan remembered and bought me a great card. ๐ ) The marketing mania for Valentine’s Day is not so great if you are in the middle of a fight or the relationship is going through one of those rocky periods. Or single.
Car Rental Fees Update
So here is how my car rental looked:
The ACTUAL charge was like $142 for the week. “Fees” and taxes came to an additional $76.85. It is SO misleading when you are quoted a car rental price and it doesn’t include those charges until the final tally. It’s OK for me, it’s just what I have to do, but I remember being young, and when an extra almost $77 might have been a really bad surprise.
The check-in person asked me how I liked the car – a Ford Focus. I told her I hated it. I know it’s being advertised as ‘better than Toyota’ but it isn’t. It drives like a boat. It is clunky feeling, and it doesn’t get great pick-up. When I first got in, I had to drive those extra narrow, extra fast lanes on Seattle’s crowded I-5 going North, and it was raining and water is swooshing off the tops of trucks (who were passing me) and I just hated the car.
Toyotas are more nimble. Toyotas have better pick-up. You know, I would rather like to buy American, but first the automakers have to show me that they have a car that makes you happy to be driving.
People kid me about my Rav4, that it’s a young people’s car, but you know, I love the way it drives, I love the way it grips the road and goes anywhere, and still remains small enough and nimble enough to park in a tiny little spot. It has a much bigger feel, and is so comfortable. The Ford Focus is just clunky.
BTW, I asked the check in person if it was legal for me to rent a car for a week to get the better rate and then to turn it in early. She just laughed and said “It’s not illegal; it’s SMART!”
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