Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
Ketchup Entry
“It’s been five days since you blogged,” my friend wrote to me. “Isn’t that some kind of a record?”
Well, no.
Back when I went to Damascus for Christmas, it was also the Eid al Kebir, and I was gone for a week and everyone was so busy with their own celebrations that no one really noticed. 🙂 Well, maybe my Mother. 🙂
This time, it has to do with AdventureMan.
AdventureMan became semi-retired this last week. He and the Qatteri Cat flew to Pensacola, where we met up and now the three of us are staying in a hotel while our heroic contractors are battling to have us in the house by April 15th. Will we make it?
The Qatteri Cat was totally freaked out by his long long trip to the United States. First, for all my annoyances with KLM, we have to tell you that they are totally superb when you are shipping an animal with you. At every stage of the journey, they kept AdventureMan informed on QC’s progress, and he was in great shape when he arrived, except that he was really, really scared. He didn’t understand any of this, the long flight, all the noise, the vibration and then the hotel room full of strange smells of a 1,000 previous guests. (If you are a cat, you can smell things we can’t even dream).
He is OK now. He has a short memory.
Meanwhile, AdventureMan and I have been doing the business of getting ready to get settled, and at the same time, AM is jet lagging. I tell him I think he is catching up on months of sleep deprivation, and he says he thinks it is just jet lag. It makes me happy to see him sleep.
Today, we went by the house so I could pot a cherry tomato, a very special heirloom tomato that I found at the Emerald Coast Garden Show this last weekend. It is a black cherry tomato, and I have never seen one! I have sent for some other heirloom seeds; I love cherry tomatoes and grape tomatoes, tiny little tomatoes with intense flavor. I love to mix them all together with some green onion tops and just a little lemon-y vinaigrette dressing, maybe on some lettuce. YUMMM!
Anyway, AdventureMan likes gardening, too. He comes by it honestly, both his grandfathers gardened. One of them had chickens, too, and grew peanuts, and corn as well as a garden full of vegetables. I garden on a much smaller scale. Mostly I plant things that will take care of themselves – lavender, rosemary. Here, in the mild climate of Pensacola, basil becomes a perennial (I saw that in Kuwait, too, at our Kuwait gardening friend’s house) and I have planted some bougainvillea, which I am hoping will be hardy enough to weather an occasional cold winter or two like the last one.
When we got to the house – and this is Sunday, in the heart of the Bible-belt deep South – the ceiling and drywall people were there, working on a ceiling. We were surprised to see them there, but we know they are all trying really hard to get us into the house as soon as they can.
I was thinking AdventureMan was going to kick back and take it easy, but it hasn’t turned out that way – we are up and at-’em every day, and we have accomplished amazing things. More about some of that in future posts.
Just wanted to let you know I haven’t forgotten about you – just haven’t had the opportunity to sit for very long to organize my thoughts.
Easter Dinner
I can’t remember when I was last in the United States for Easter, but it was probably back when our son married . . . I remember a church service held at the hotel where we were staying, just down below our room, and I remember Easter Brunch, but barely – the wedding had been held the day before, and everything is a little blurry in my memory, it all happened so fast!
So this year was a lot of fun. We had a small family dinner, with all the traditional foods.
My son’s wife loves sweet potatoes; these are baked in balsamic vinegar and olive oil with a topping of pineapple:
We all love a green salad with roasted walnuts:
Cole slaw, oil, vinegar, poppy seed, no mayonnaise:
Yummy green beans (my favorite):
And after dinner, we had the traditional clogged sink, and spent hours running to the only store open (Easter Sunday in the South, remember?), first for plungers, then later for a plumber’s snake. We tried Liquid Plumber – nothing worked. So I am waiting this morning for the plumber to come and do his magic so our water will run out of the sink again. 😦
If you think you hate cole slaw because of all that mayonnaise, try this dressing – we love it!
Poppy Seed Cole Slaw
1/2 cup sugar
1/3 cup vinegar
1 teaspoon salt
1 cup oil
1 Tablespoon poppy seed
1 teaspoon dry mustard
1/2 teaspoon onion juice
Bring all to a boil. Cool before using. Enough for one medium large head of cabbage, shredded thinly.
Watching Paint Dry
‘Watching Paint Dry’ is synonymous with BORING, but watching paint dry is exactly what I am doing. Yes. Seriously.
Many moves ago, I was about to paint a room a color I loved when a thought struck me – maybe I ought to preview the paint, paint a small area and see how it looked when it dried. Thank God I followed that tiny nagging thought. Bought the smallest amount I could, which I believe was a gallon, painted a small portion of the wall – and was horrified to see what I had thought would be a subtle color turn a very purple kind of pink.
Now, paint manufacturers have done a very smart thing – they have small, one pint containers that can be made up in any color. Paint changes with the light; I’m trying to find a warm neutral to cover the too-brown caramel, so I had several made up, and I’ve daubed the walls in different places, different lights. I want to see how they look when the paint dries.
The two larger ones are the two that I liked the best, but I want to keep watching, see what grows on me. The first one on the left, Early Sunset, is the one I thought would be my favorite, but it went totally neutral, blah, on the wall. There was one paint I liked, but I hated the name, Muffin Mix. The two front runners are Lilting Laughter and Abalone Pink.
Family Room (three different walls)
Living Room (living room is too dark!)
Dining Room is even darker:
What is interesting to me is how different the same background color looks in every photo – you wouldn’t even think it is the same paint if you didn’t know. That’s why I test. I want to see how it changes in different light.
I’m going to do some under-daubing in dusty rose and terra-cotta, then sponge over the daubs with the lighter neutral, hoping to get a Mediterranean / Tuscan kind of effect. The house is ‘blonde’ brick with white columns, so a Mediterranean (or Arabian Gulf) villa look would work for us, and help us adjust to our new location.
ReWire Chaos
It’s exactly like when I decide to clean and organize my quilt room; things look worse for a while, even when they are getting better.
My house now:
The good news is that they are finishing up early next week, and the ceiling / drywall man comes in to enclose all the new work. God willing, they will finish soon. 🙂
A Day in the Sun
Pensacola weather is shifting, from an unusually cold winter into it’s normal steaming summer. The day after I arrived, I headed for church, but while dressing I discovered I had nothing climate-appropriate, and ended up going to church on a cold day with bare legs.
Now the sun is shining, the big-box stores are advertising garden specials and I cannot resist. Even if I can’t live in my house, I can get some things started, and I am eager to start some bougainvillea; I love the way it doesn’t need a lot of water – it grew in the ground in Qatar, and flourished!
It is hard for me to go into a Home Depot, or a Lowe’s; I am still so greatly lacking in sales resistance. The garden section is loaded with temptations:
There is also a beautiful local market, Bailey’s, where I found some gorgeous and irresistable bougainvillea. Just enough, not too much. They also provided me with a six-pack of basil, and a couple gorgeous rosemary starts.
After getting the plants potted and in places where, God willing, they will flourish, I spent another hour pulling weeds out of the lawn. 😦
All in all, it was a great day in the sun. 🙂
Before and Now
No, my house is not undergoing a ‘remodel.’ It is undergoing a rewiring. About the best that will happen is that when it is finished, it will look a lot like it looked before, except with invisible copper wiring instead of aluminum wiring, which, as it turns out, is problematic.
Sigh. And then again, what better time to have this all done than BEFORE you move in? If it had to happen, it couldn’t have happened at a better time, and we have some truly great contractors. How many times have you ever heard someone say that?
Today I went by the house to pick up the mail and holy smokes – the garage is full of ceiling, and my house is bare bones!
Here are some before and after shots:
Family Room Before:
Family Room Now:
Kitchen Before:
Kitchen Now:
Living Room Before:
Living Room Now:
And last but not least – the Garage before:
And the Garage now:
Every Monkey Gets His Turn in The Barrel
AdventureMan and I have this phrase, and I cannot imagine where it came from (from where it came, for you grammar sticklers!) “Every Monkey gets his turn in the barrel.” It’s particularly true in the workplace, or at least almost every workplace where I have worked – it’s like the stock market, sometimes your stock is high, sometimes your stock can fall, and often, it is not so much your performance as the PERCEPTION of your performance.
Often, in the work place, stocks rise and fall based on little or nothing at all. In fact, if you are really really good at what you do, you are sometimes more at risk, because those who are less accomplished always need to focus the attention anywhere but on their own work, and if you are doing well, they will often find something to criticize to keep their own lackluster accomplishments from coming into focus.
But every monkey getting his/her turn in the barrel applies in almost all factors of life. Sometimes you’re up. Sometimes you’re down. Sometimes it has nothing to do with you, it’s just the way things are.
So my trip home was sort of my turn in the barrel. I was a little late getting to the airport, which was not crowded, but there was a long back-up going through passport control to get to the departure gates. They had plenty of staff, but for some reason, they were SO SLOW. When I got to the front, the woman ‘taking care’ of me was busy texting! I asked if the computers were slow today – honestly, she had already stamped my passport, she was just killing time – and she said “No, why?” as if she were unaware of all the people standing in line, waiting to get through.
When I got to Dubai, I had to do this 2 km run from the gate where Emirates comes in to the Delta check-in counter. I always think of it as good exercise, but the humidity in Dubai is particularly high, or else the air conditioning is going out, and at the end of the trek, I am almost soaked with sweat and thinking ‘OMG I need a shower.’ I went to the lounge, but there was a sign “opening at 2100 hours’ and it was 15 minutes after nine. I could see someone in there, but later she stuck her head out and said she couldn’t let anyone in until the ‘attendants’ came, which they did, about 15 minutes later – they had been shopping!
And then I discovered that I had to go to the Air France lounge, not nice at all, near the smoking station so even inside the Air France lounge it smells stale and smokey. I am spoiled. I love the Emirates lounge in Dubai, where they even have tiny small containers of Haggan Daaz ice cream for their clients. 😉 This lounge was filled with American contractors. Yes, we are also American contractors, but this was the other kind – great big fat loud-voiced men, bragging about their salaries and demeaning their wives. I couldn’t wait to get out of there, which I did quickly after checking my e-mails.
The flight from Dubai to Atlanta is just long – more than 15 hours – and started inauspiciously. As we took off, as the plane’s nose lifted, some cupboard fell open and we could hear china and cutlery falling and breaking, a lot of it. I felt so sorry for the flight attendants; they have a lot to do during those flights, and now it was complicated by a disaster at the beginning of the flight. I got through it, mostly by escaping into sleep.
As we arrived in Atlanta, everything had changed. I just did this trip six weeks ago, but there is a new traffic pattern, a longer trek, sterner instructions about how and where to get into line. My bags, marked “priority’, were, as often is the case, nearly the last off the plane, and I trundled them through customs, and then had to run (honestly, this is like a herd of cattle) to get into another long, snaking line to go through security again – this time in Atlanta, where you have to take off your shoes, take out computers, can only use a 1 quart zippering plastic bag, etc.
I had thought I had plenty of time, but a large troop flight came in from Afghanistan, and we all had to move aside to give them priority. That is the one inconvenience I did not mind at all – I am so proud everyone moved over with no grumbling and let our servicepeople through, to get them on their way for R&R.
Security found me very interesting, and this is my own fault. I have a little Waterford crystal sugar jar that I took with me. I’ve had it since the early years of our marriage, and I often hand carry it to the next post. It’s too bad that lead crystal goes opaque in the scanners, and that the shape was a little like that of a hand grenade. I also had my wireless router with me, and this led to a long, long, very long inspection of everything I was carrying.
As I griped later to my son, he said “And I am sure it never occurred to you that you were arriving from the Middle East on a one-way ticket.”
LLLLLOOOOLLLL @ me. Nope. It had never occurred to me. I guess I was thinking about other things – farewells, clearing out the house, packing, mortgage papers, insurance papers, TAXES (Oh aaaAAARRRGGHHH, yes we have an extension, but we still have to get them done!)
So this trip, I was the monkey. I rolled around in that barrel. Actually, because I had no real agenda, other than be in P’cola by Monday to close on a house, I could roll with it and figure that I have had so many breaks, so many times, that if I needed to take this roll in the barrel, so be it, God is good and needed to give the breaks to that old guy in the wheel chair and that family with two kids in strollers, and all those fine young people who serve our country in strange and alien lands . . .
And, at the end of my journey is my son, his wife, and our grandson, and a sweet, relaxed day with them, doing not much but catching up. 🙂 The real chaos starts this coming week, early on Monday morning. Think I’d better get to church, get some fortification for the demands of this coming week.
Places I’ll Remember . . .
I’m not very good at being sad. Today is one of the saddest days of my life. I’ve been weeping all day, and I’m not one of those women whom the camera loves when they weep. My throat gets thick, so clogged with emotion that I can’t talk clearly, and my eyes get all red and swollen. My cheeks get all blotchy. I hate it, my eyes are leaking, and my nose is running. I think I’ve got it all stopped, and it all starts up again.
Most of the house is packed, the kitchen cupboards cleared out and all the goods not going with us distributed. I weep as I pack my bags. I weep as I take out the garbage. I weep as I load one last load of wash into the washer.
“What is it in particular?” AdventureMan asks me, as I weep, yet again, as I start to write this entry.
“It’s the end of an era,” I choke out, and the tears start rolling once again in spite of all my efforts not to succumb.
“We’ve lived our lives as nomads ever since we met,” I continue.
“It isn’t like we want to live in Doha forever, Doha is changing, too, old friends are leaving.”
“It isn’t like I love packing up and starting over in a new place.”
“I shouldn’t have scheduled to leave on a Friday after church,” I philosophized, but it’s too late now. The waterworks started in church and have turned on and off with ever fresh goodbye.
I steeled myself to smile cheerily at my oldest friends, knowing we’ll meet up again – a wedding, a retirement, a gathering of old hands. But small things defeated me. The friends who switched their normal place in church and sat beside us. The communion hymn “Lord of the Dance” sung as a duet. One of our friends provided our very very favorite meal for lunch. The priest blessing my travels and sending me on with the prayers of the people. The difficult ceremony of saying goodbye to the people we love in a place which has nurtured us, spiritually and socially.
And one young woman painted a watercolor for us of our new grandson.
It is a stunning watercolor, I can hardly wait to have it framed. There is something very special in it – I have a friend who knits, but is constantly telling us how badly she knits. She knit a blanket for the grandson, and it was COLD in Pensacola, and that blanket was used over and over again. The blanket is in the lower left corner of the watercolor. 🙂
It’s going to be a long trip to our new life. We are going to a happy place – sunshine, but not so much heat. Humidity and lightning, but also four seasons and seafood. Our son, his wife, our grandson. All these are happy things. Our new house, a new life, closer to our families. All good things.
I couldn’t leave without saying goodbye to my Palestinian friend, like my sister, and she shared all her children with me through these years of friendship. Saying goodbye to her was horrible. We know we may never see one another again. Her daughters assure me they will help us correspond; they will help her use modern technology to stay in touch. 🙂 I don’t know when I will ever see her again . . . and it breaks my heart. I guess I kind of thought she would come visit me. “No,” she said sadly, “no, I will never have the right papers to visit you.” Until that moment, I hadn’t realized how devastating are the restrictions on her life. And I’m just a friend. She hasn’t seen her own father, in Palestine, for years. Sometimes they can meet up in Egypt. . .
I’m not the first expat to leave here. One good friend left Doha last summer, she led the way. We all know that leaving the nomadic life is charting new territory. We’ve had a lot of fun, we’ve loved (most of) the expat experience. We know it’s time. It’s just the inner twenty-five year old is not ready.
AdventureMan’s company keeps saying “when you’ve had a break . . . ” and AdventureMan laughs and says “I’m not taking a break, I am RETIRING!” His company is savvy; they know that three months down the road the domestic life may get a bit old for these high testosterone kind of guys and they will invite him back for a special project or two. He promises me, if it is Doha or Kuwait, I can come with him. Even just a week or two, to see old friends . . . I’ll take it!
Thanks be to God, for creating us, and for giving us this wonderful life we were created to live. Thanks be to God for all these great adventures, for the exotic, the sights and smells and sounds, and for the eyes to see and the ears to hear. Thanks be to God for the generous spirited friends called to his life, who have shared the path with us. And thanks be to God for this outlet, this blog, where I can share the good, the bad and the ugly with friends from all countries who have ever lived as strangers in a strange land (even when that ‘strange’ land is the USA, LOL!) Thank YOU, friends.
Early Morning Souk Al Waqif
One set of packers coming mid-morning, so AdventureMan is staying home, and offers to take me out to breakfast. I’m a cheap date – take me to the Beirut. I love this place.
As we get to the camel lot, we see they are being fed and dressed – a parade?
These guys look sharp. They have a lot of pride in what they are doing. And they have a dashing uniform. He told us they are a part of the Emiri Diwan.
On to the Beirut, and one of my reasons for loving these breakfasts – the souk cops, on their horses. The horses are beautiful, and well controlled. The cops are friendly and patient with all the tourists, and with us ‘locals’ too, when we ask them to pose with our Flat Stanleys. 🙂
It’s a real treat for AdventureMan to have a morning when he can sit outside with me and enjoy his favorite kind of breakfast:
We walked through the souks, and found that by 9:30, it is beginning to get HOT.
Recent Comments
ExpatAlien on What Country am I Living … intlxpatr on Yellowstone: Old Faithful to C… Michelle on Yellowstone: Old Faithful to C… Cathy on No Grown-Ups in Charge intlxpatr on Waiting for Snow Wikipedia Donate Button
Amazina
Early Voting in Florida
Here There and Everywhere 