One Kings Lane: Excellent Customer Service
They didn’t even answer the phone. When I called Customer Service to tell them that of the 12 drinking glasses they had sent me, 11 arrived perfectly, one arrived in smithereens, smashed, crushed. I can’t imagine how 11 could be flawless and one could be so badly damaged.
They told me to leave a message, so I did. As I was holding the paperwork in my hand, I was able to give them my order number and what had happened. I told them I didn’t want to return the glasses I received – I totally love them – but would they send me a replacement for the one that arrived in smithereens?
They didn’t call me back. I barely noticed, I was having a busy day, only around six did I think of it and had second thoughts about dealing with them again.
Then early yesterday morning I found their e-mail, sent shortly after I had called, telling me they had no replacements, but they would credit my account for the entire amount and I could give them to charity or use them as I wished.
I was blown away. Who does that?
It’s not like I need more e-mail, but every e-mail they send me has something lovely. These are the glasses I bought:
No, no, they are not glamorous, but they are perfect for everyday use. They are made of recycled glass, they have wide bottoms and they have little raised fleur-de-lis on them.
Why is this important? I have a cousin; when he was a boy he would talk enthusiastically and knock over his drinking glass. It got to be a family joke. But you can prevent these things. If you have children and want them to learn how to dine with adults, you choose items that will help them succeed – wide bottom glasses, for example, that are not easily tipped over, with details on the outside that will help little hands grasp the slippery outsides without slipping. It’s not that hard, you just have to give it a little thought.
It isn’t that hard to give children tools they need to grow strong and capable, and confident. You give them concepts, you give them knowledge, you give them practice. You also give them a sport, something that will teach them how their body moves and how to bring it under their own control, so that when they reach their teen-aged years, they will move with grace and have learned self-restraint. 🙂
One King’s Lane is also where I found the fabulous bathtub I showed you. I still yearn for this tub!
And today, oh my sweet heaven, I found a pair of bookshelves I can barely restrain myself from ordering. They are beautiful, and unlike anything I would find in Pensacola, and oh! They hold books!
Love At First Sight: Gumbo Spoons
Vanity, vanity. When I was in university, along with our studies, we all picked out our china patterns and silver flatware. We were preparing for the rest of our lives, which meant getting married. My parents gave me six place settings when I graduated university and through the years, AdventureMan and I added settings. We used the sterling all the time, military people entertained more formally. We haunted French and German antique markets and flea markets, seeking obscure pieces we didn’t have, it was fun.
These days, not so much. I haven’t bought any silver for years. We do very little formal entertaining. My sister and her daughters have taken to using their good silver for every day. I haven’t reached that point – yet – but I am thinking about it.
In spite of the fact that we are not often using our silver flatware, at the recent Christ Church Antique Fair, a woman celebrated having found gumbo spoons.
Gumbo spoons? I have a lot of pieces, mostly French and German. I have asparagus servers, yes, really! I have pieces for all kinds of exotic foods, but no. No, I did not have gumbo spoons. I had never even heard of gumbo spoons.
Gumbo spoons are a little larger than soup spoons, wider, rounder, a little deeper.
As it turns out, they don’t even make gumbo spoons in my sterling, but they had some beautiful ones that will go with my everyday flatware; these had shells on the base of the handles. They are beautiful, and I can hardly wait to eat gumbo in such grand style. These will be well loved – and well used!
Target Hack Letter – I Believe it is Real
Yes, I shopped at Target during the worst time, the time when all customers using a credit card had their information taken by system hackers.
Yes. I used a credit card. I’ve been monitoring my account closely since, and am considering going ahead and changing out this card for another. It is annoying and inconvenient, but less inconvenient having my account compromised.
Today I received this letter from Target – the reason I think it is really from Target is because it doesn’t ask me to click anything and enter my important information:
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Ghost of Christmas Past
I remember Thanksgiving. It was yesterday. The season has never gone so fast, with Thanksgiving being so close to Christmas. Taking care of my sweet little granddaughter in the afternoons was a wonderful, quiet interlude in an otherwise swirling-with-events December, complicated by AdventureMan and I both catching terrible colds and lacking energy during the middle part leading up to Christmas.
I wouldn’t pass up the babysitting part for anything. My little granddaughter is the sweetest little baby ever. If she fusses, she doesn’t fuss much, and it is easily covered by “change my diaper” or “feed me” or “I really need to sleep” or I’m bored, walk me around a little until I fall asleep” or “Now I really really need to go to sleep!” Every now and then she fools you with an “I’m too hot! Take some clothes off!” but that makes me laugh, because once you do she is so grateful she just gurgles and coos. She is also beautiful 🙂
We had a wonderful Christmas, colds gone, great houseguests, fun family times, including taking our grandson to his first Nutcracker. Just after Christmas we rushed off to a family wedding in south Florida – a horrid 13 hour drive down – so I grabbed a few Christmas photos before it all gets taken down:
Here’s what I love. We have so many decorations loaded with Christmas baggage – you know the kind. “Oh! We got those candlesticks the year we moved to Wiesbaden!” “Oh! Remember that palm tree from our CENTCOM years?” “Look! Our creche!” “Oh! Our Damascus ornaments!” It is wonderful, and it is time consuming, and with a short Christmas this year, and a lot going on, I did something I have never done before. I saw some ornaments in WalMart, I call them “bang-for-your-buck” ornaments, sparkling snowflakes and stars, 20 for $2.98.
I bought a lot. Maybe about $25 worth. A lot of twinkling little stars and snowflakes.
The tree was all silver balls and silver stars this year, with an ivory cross on top.
The stairwell was all silver snowflakes. It was magical. It was also quick and easy and inexpensive – I grinned every time I saw it.
I did pull the Nurnburg angel out; I don’t think I can do Christmas without her and she provided a pop of red against all the greenery and silver and white.
The little silver reindeer are easy; stored all together in a box that says “Early Christmas” right along with the suction cups that hold them up – if it takes me five minutes, it’s a slow year, LOL.
Saudi Women Working in Shops
This weeks New Yorker, with a delightful cartoon of Pope Francis on the cover, making snow angels (Isn’t it great to see a powerful man having so much fun doing his job?)
. . . there is also a truly wonderful article, sympathetic and well written, about Saudi women being allowed to work in select shops. New Yorker only allows me to print an few lines from the article, but I loved how it captured the delight these women take in having a little bit of life outside the home to call their own. It also covers the dilemma of dealing with the religious police, the Muttawa, who are in a fit because now women will be in contact with MEN and who knows what might happen?
I had not read anything in the papers – our papers rarely cover smaller details of life in the Middle East. We were there when men were in every shop, selling underwear, selling abayas, and not a woman to be seen. This is a major change, done so so quietly, and women who need more space to breathe are finding a little bit of that space.
Not every woman wants to work outside the home, but many are bored and restless. When they talk about working, they talk about the friendships they form with other women, the pride they take in having a purpose to their daily life, and the increased respect with which they are treated by family members – all good things. The article is sensitively and sympathetically written.
LETTER FROM RIYADH SHOPGIRLS: The art of selling lingerie.
BY KATHERINE ZOEPF
DECEMBER 23, 2013
A women’s revolution has begun in Saudi Arabia, although it may not be immediately evident. This fall, only a few dozen women got behind the wheel to demand the right to drive. Every female Saudi still has a male guardian—usually a father or husband—and few openly question the need for one. Adult women must have their guardians’ permission to study, to travel, and to marry, which effectively renders them legal minors. It took a decree from King Abdullah to put tens of thousands of them into the workforce. For the first time, they are interacting daily with men who are not family members, as cashiers in supermarkets and as salesclerks selling abayas and cosmetics and underwear.
One afternoon in late October, at the Sahara Mall, in central Riyadh, the Asr prayer was just ending. The lights were still dimmed in the mall’s marble corridor, but the Nayomi lingerie store had been unlocked. The rattle of steel and aluminum could be heard as security grilles were raised over nearby storefronts. Twenty-seven-year-old Nermin adjusted a box of perfume on a tiered display near the entrance, then turned to greet six saleswomen as they filed out of a storeroom, preparing to resume their shift. Nermin started working at Nayomi eighteen months ago, as a salesclerk herself. She was warm and engaging with customers, and was recently promoted to a position in which she oversees hiring and staff training for Nayomi stores across four Saudi provinces. All the employees wore long black abayas and niqabs, which revealed nothing but their eyes. They positioned themselves among the racks of bras, underpants, nightgowns, and foundation garments—black-cloaked figures moving against a backdrop of purples, reds, and innumerable shades of pink.
Nermin is one of the Nayomi chain’s longest-serving female employees. She was hired nearly a year after King Abdullah issued a decree, in June of 2011, that women were to replace all men working in lingerie shops. Early in 2012, on a visit to the Nayomi store in a mall near her house with her younger sister, Ruby, Nermin noticed a poster advertising positions for saleswomen. The sisters had never considered working, since there were virtually no jobs for women without a college degree or special skills. Nermin and Ruby mostly spent their days watching television, exercising, and surfing the Internet. In a blisteringly hot city with few parks, the mall was one of the only places to go for a walk. They filled out applications on the spot, and their family encouraged the idea. “I was surprised to find that I like to work,” Nermin said. Ruby, who got a job at the same store, is now the manager there. She wore its key on a yellow lanyard around her neck; pink-trimmed platform sneakers were visible beneath the hem of her abaya. After graduating from high school, she had spent four years feeling increasingly trapped at home, she said. “Nayomi gave me the chance to go on with life.” . . .
WalMart: A Sea of Bicycles
We stopped by a different WalMart in Pensacola a few days ago, and I was blown away – they had thousands – I am not kidding – thousands of bikes. It was like Santa’s workshop on steroids:
Christmas Mercies
By the grace of God, we got through the first week of December. By the grace of God, we managed to enjoy our first week in December!
The first week in December this year followed directly after Thanksgiving. Often, there is a weekend between Thanksgiving and December, but this year, December started on Sunday, and there goes one weekend before Christmas. You might wonder why this is even important, but for some reason, there are so many things scheduled the first week of December, on top of the normal things scheduled for the first week of every month – you know, small things like bill paying and making sure your finances are in order 🙂
So we had our normal first week of the month – Book Club, babysitting, exercise classes, bible study – AND. And we had a house guest, a very old friend, a friend from all the way back in Tunis, when we were all studying languages, our guest and my husband learning Arabic and me learning French. Our guest and I sang in the community choir together, and he was very much a part of our small expat family. Having him in our home was so easy, we came and went, fortunately at different times. On top of all this, we also had a couple of annual Christmas related events, social events, we had to attend. By the grace of God, it all went smoothly, and – this is the mercy – enjoyably. We weren’t stressed.
I was stressed a little yesterday. The last two days have been horrible for me, in terms of climate. You know, I like NO air conditioning, I like temperatures in the 60s and 70s (F) but the temperatures were almost 80 and HUMID. Bad enough I had to turn on our A/C last night so I could sleep, and feeling so grumpy. I really need to get the Christmas decorations up this weekend so I can get on with my December, enjoy the Christmas ambiance and not have to stress about getting things done. But how do you get Christmas decorations up when you are hot and sweaty, it just isn’t right.
Major mercy – when I woke up this morning, I was wrapped warmly in my quilts and . . . I wasn’t feeling hot or sweaty. As as matter of fact, overnight the temperatures had fallen into the 40’s! Woooo HOOOO, out came all the Christmas boxes and tubs; AdventureMan got busy putting up the lights, I pulled out the other things and we got busy. Around lunch time we had a wonderful lunch, and then went searching for more light; I hadn’t bought enough to cover the length of our porch. After four fruitless stops (the lights had to match or it was all for nothing) we came home empty handed and I checked online for where this brand was sold. It was Home Depot, the one store we hadn’t stopped at because I was so sure I hadn’t bought them there. Wooo HOOOO, one quick trip and we have all the lights we need and AdventureMan got them all up.
AdventureMan is more scrupulous than I am about some things. He . . . . read the instructions on the lights. Have you ever done that? Like where it talks about amps and resistance and fire warnings? LOL, I love a lot of lights, and will string lights on lights on lights. Somewhere in the dim recesses of my mind I sort of knew it might be dangerous, but AdventureMan takes those things seriously. The good thing is that we are still married, and much more safely wired than when I was doing it.
I can hear my son scoffing when I say that today was God’s mercy on me, but to him I say God makes it to rain on the righteous and the unrighteous, and as undeserving as I am, today he gave me exactly what I needed – a chilly, Christmas-decorating kind of day. Thanks be to God.
The Most Expensive Soap in the World Made in Qatar
There is nothing so lovely not so luxurious as a really good soap. My niece introduced me to my very favorite, an Iris scented soap from Santa Maria Novella in Florence which she brought me as a house gift when she visited in Germany.
This (below) is not the Florentine soap made by nuns. This soap is not for sale; it’s for promotion and for royals only – From Qatar’s Gulf Times:
Al-Sherif shows off the soap as Dr Hassoun (second right) and other guests look on at the unveiling yesterday. PICTURS: Jayaram
The “most expensive soap in the world,” made of pure gold dust, olive oil and virgin honey and embedded with diamonds, was unveiled by Khan Al-Saboun Bader Hassoun and Sons at the Qatar Pool and Spa 2013 at the Doha Exhibition Centre yesterday.
Weighing around 100gm and with a price tag of $3,800, the soap dubbed ‘Qatar Royal Soap’ with the word ‘Qatar’ in Arabic inscribed on it, is being dedicated to Qatar and its great achievements in many fields, especially in winning the bid to host the FIFA 2022 World Cup.
Khan Al-Saboun Bader Hassoun and Sons chairman Dr Bader Hassoun explained that the soap was specially made for royalty aside being beneficial for the skin due to its natural and organic contents.
“Our company, based in Lebanon, has been known for specialising in natural and organic beauty products for years and we have very committed patrons due to this specialisation,” said Dr Hassoun, whose family has been in the soap making business for over eight centuries.
He said that the soap, though highly valued, has not been produced for commercial purposes, though it was earlier reported that it will be available for sale in Al-Saboun City Center – one of the company’s six branches in Qatar.
“We have made only this one piece in order to showcase our capabilities for inventions in soap making and just to express our respects for royalty. So, the soap will not be for sale,” he maintained. Lebanese singer Reem al-Sherif was present at the launch.
The Meat You Eat Can Make You Sick
A fascinating – if long – article on how our meat is farmed and the high cost of ‘cheap’ meat:
‘Healthy’ Cows, Sick Consumers: CDC Warns of a High Cost in Cheap Meat
by Bruce Watson Sep 25th 2013 6:00AM
On the surface, it’s hard to question the cost-effectiveness of factory-farmed meat. After all, the math is pretty simple: You start with inexpensive animals, raise them at relatively minimal cost, butcher them in the cheapest way possible, and sell them for low, low prices.
But the math gets a little more complicated when you look at the long-term health impact of all that cheap meat. Of course, there are the obvious things that everyone’s already worried about — issues like cholesterol and high blood pressure and gout and whatnot — but the biggest downside comes from something that you probably haven’t considered: antibiotic-resistant bacteria.
In a recent report, the Centers for Disease Control estimated that 2 million Americans are hit with antibiotic-resistant infections every year — and 23,000 people die from them.
Doctor Feelgood
So what causes all these outbreaks? In part, it’s our overreliance on antibiotics. Every time your doctor prescribes antibiotics to you, the bacteria in your body grow more able to tolerate them. Those antibiotic-resistant germs can then get passed on to other people, leading to the spread of harder-to-kill infections, which leads to more doctor visits, and so on, in a vicious cycle.
So, obviously, the first solution to our antibiotic-resistant bug problem is to stop overprescribing antibiotics. We should, many health experts argue, save the antibiotics for the times when we really need them.
This Little Piggie Had Penicillin …
But our overuse of erythromycin and amoxicillin is just a small part of the problem. Even if you never fill your antibiotic prescriptions — even if your doctor never writes them — chances are that you’re still consuming a huge amount of antibiotics in your food. More specifically, in your meat.
When factory farms look for ways to cut costs, space is one of the first things to go: Factory owners often crowd animals together in cramped pens. But when cows, pigs and chickens live in such cramped conditions, often with open wounds and amid ever-growing piles of feces, the barns become a breeding ground for bacterial infections. One way to cut back on this is to give the animals more space. Another way is to pump them full of antibiotics.
Not surprisingly, most factory farm operations go for the latter. In fact, the meat industry currently uses 80 percent of all antibiotics that are consumed in the US. All those drugs keep the animals relatively disease-free — and help keep meat cheap. But it’s not exactly an impressive price cut for the customer: According to one estimate, the use of antibiotics on farms saves the average meat-eating consumer $5 to $10 a year.
And those minor savings may come at a huge cost. Sloppy slaughtering methods often contaminate meat with antibiotic-resistant bacteria from the animals’ colons and stomachs. And, even if factory-farmed meat makes it to your grocery store without becoming contaminated, there are other ways animal waste enters the food cycle: Water and manure that are left over from factory animals often get used on crops, further spreading antibiotic-resistant bacteria.
So What Can You Do?
As I’ve pointed out in the past, there are a few ways to protect yourself. To begin with, you can ensure that your meat is cooked to an internal temperature of 160 degrees F — both at your home, and in any restaurants that you visit. Unfortunately, while this will kill any bacteria hiding inside your burger, it will also transform it into a well-done hockey puck.
Maybe you should just stick to the brisket.
You can also try looking for organic meat. While a little more expensive, it is produced without antibiotics, which lowers your chance of encountering antibiotic-resistant bacteria. For that matter, you may want to think about using organic vegetables — or, at least, carefully washing your fresh produce.
Another option is to get involved. Last week, I wrote about new USDA procedures would cut inspections on chicken and pork, and would allow Chinese poultry to be sold in American markets. Since these plans also reduce the number of USDA inspectors — among the few barriers between you and food poisoning — they could directly affect your health. If you get a chance, you may want to tell your congressman or senator that you’ve got some problems with this.
Given the huge lobbying efforts behind the USDA’s inspector cuts and opening the U.S. to Chinese chicken imports, chances are that both policy changes will happen. Even if they don’t, however, it never hurts to be safer with your food.
Bruce Watson is DailyFinance’s Savings Editor. You can reach him by e-mail at bruce.watson@teamaol.com, or follow him on Twitter at @bruce1971.
My Travel Must-Have
I don’t like large handbags. I am small; a large bag is disproportionate. At the same time, I wanted a bag big enough to stick my computer in without looking like a briefcase. I wanted to be able to take my computer to Alaska with me.
I looked and looked, searching for the right bag. I looked in Pensacola, I looked online, I looked in Seattle. It had to be the right size, a nice heavy leather, a sturdy leather carry strap, and a neutral color as I was only taking one bag. Finally, at the very last minute I found this wonderful bag, and the computer fit beautifully, leaving room for my camera and wallet – what more do I need, right?
Then, me being me, the night before leaving for Alaska I decided I really did not need to carry a full sized computer, that the iPad had enough capacity and besides, it had books and Sudoku on it. But I still liked the purse; I stuck a nightshirt inside in case my luggage got lost, it has a side zip pocket for tickets, car rental brochures and car keys, and with everything inside, it was still roomy and not too heavy. It is wonderful boarding airplanes with just a purse!
By the end of the trip, I was in love. It is a great bag, goes everywhere, can be filled or used with little, it is versatile. I love this bag!
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Here There and Everywhere 