“Lies, Damn Lies and Statistics”
This week I got a survey from our real estate management firm, asking us how they are doing. As I filled it out, I had to smile. I have structured several surveys myself through the years. It is an art.
The first thing you need to know when you are putting a survey together is what you want the survey results to say. I’m a cynic. You can get a survey to show pretty much what you want it to show by choosing your questions carefully, limiting the ways a survey-taker can respond . . .thus the title. If you have an agenda, you can get the results you want.
Here is what our survey did not ask:
Do we communicate with you regularly and accurately? (Sometimes)
Do you understand what we are trying to communicate? (Sometimes we are laughing too hard to get it the first time)
Could our surveys use some work on grammar and spelling? (Oh YES)
When you submit a work request, do we respond and solve the problem in a timely manner? (Absolutely)
Given that the management, guards and maintenance team are all really nice people, are there ways in which we could improve our performance? (Yep)
If we could improve our performance in ONE way, what would you suggest? (Train the maintenance people well, supervise them closely, use checklists, and hold yourselves accountable for shortcomings.)
Hint: If you really want to structure an honest survey, have opened ended questions.
Before you ever take a survey, look through it and ask yourself “what end are they trying to achieve with this survey?” Many times, it is not the survey that matters at all (like online surveys) but getting your address and/or phone number so they can sell you something.
So I wanted to make sure I used the opening quote accurately, and Googled “damn lies and statistics.” Great results. Got the quote accurately, and got a fascinating article from BBC called How To Understand Statistics. Here is how the article opens:
The world is littered with statistics, and the average person is bombarded with five statistics a day.
1. Statistics can be misleading and sometimes deliberately distorting. There are three kinds of commonly recognised untruths:
Lies, damn lies and statistics.
– Mark Twain
This quote from Mark Twain is accurate; statistics are often used to lie to the public because most people do not understand how statistics work. The aim of this entry is to acquaint the reader with the basics of statistical analysis and to help them determine when someone is trying to pull a fast one.
Think about how stupid the average person is; now realise half of them are dumber than that.
– George Carlin
There are many books which teach statistics, but they are mostly big and heavy mathematical books, which cost a lot of money, and which may require a degree in the subject to understand anyway. For many years there has been a need for a
-
Statistics for Dummies
book and in fact there is one, written by Deborah Rumsey. On the Internet information on how to understand statistics can be found, but the sites mostly cater for medical students who need to examine experimental drug studies, although a great online starting place is RobertNiles.com, which explains how to examine statistics for errors and how to create your own statistics correctly. . . . .
read more here.
12 Rules to Help you Enjoy Life in Kuwait
By Meshary Alruwaih, Staff writer, Kuwait Times with his permission.
(Actually, even better than with his permission – because it never showed up on the online KT, I had to ask him to send it. And because my computer doesn’t read the file he sent, my husband had to run it off, and I am having to enter the whole thing the old fashioned way, by typing. So any garble, any mis-spellings or wierd grammar is mine, not his.
If you haven’t seen this article, I would love to hear your impressions. I found it very matter of fact. What do you think? Is his experience your experience?)
Life in Kuwait can sometimes be pretty boring. No matter how biased one can be in favor of one’s homeland, it’s always beneficial to acknowledge the limitations and deficiencies of it. Such acknowledgements serve as a gate to self-criticism, which is a necesary prerequisite to making recommandations and offering solutions as to how to improve the experience of living here.
This article provides basic recommendations on how to enjoy your life in Kuwait. The lack of development in all aspects of life in Kuwait has meant that people here – Kuwaitis and expats alike – have a harder time and less options for enjoying life than their fellows in other neighboring countries like Bahrain, Qatar and the United Arab Emirates. I mean, as Kuwaitis, we are stuck here, but for the expats, why would you come here if you could be in Dubai or Doha instead?
Returning from the US, I’d been hoping for a myore dynamic government attitude towards turning Kuwait into an open society, business hub, financial centre, and all the other meanlingless promises we have been hearing for so long. Going by their words, Kuwait is supposedly always on the brink of turning into a vibrant, go-ahead society, where different types and varieties of activities and exciting new venues are always just about to evolve.
Having pretty much given up on all those governmental promises, I’ve formulated some suggestions and rules of my own for helping to enjoy life in static Kuwait, apparently frozen in it’s very own time warp, so here they are:
1. Follow Politics. Do not miss political intercourse in Kuwait. All political actors here have their special sense of humour, whether comical lies and promises by ministers, or stupid proposals by MPs. It gets even funnier when people take to the street to protest, you get women dancing, swearing at ministers, and all kinds of amusing slogans.
2. Don’t get involved in the Kuwait stock market. Do not let your life become dependent on colors, today green, tomorrow red. Rational economic and political order is missing in this country, which is reflected in the market. But let’s face it, it’s always fun to watch how people react to instantly making or losing moeny when it’s not your money.
3. You NEED (Wasta) connections. You cannot enjoy your life in Kuwait without having Wasta. You will certainly need to renew your driving license, get a job for your visiting younger brother, extend his visit if he cannot find a job; these simple procedures will turn into pure suffering if you do not know someone who can help facilitate the process.
4. When June comes, get out as fast as possible. It’s oven-hot, and there is neither water nor electricity, do not come back before September.
5. If you do follow rule number four, do NOT use Kuwait Airways. Truly a horrible experience!! (My note – see previous article on Kuwait Airways here.)
6. Friendships? If you are a Kuwaiti, make friends with expats; if you are an expat, make friends with Kuwaitis. The interaction and exchange of views and insights are fun.
7. Visit a diwaniya. At least once a week even if you don’t like it, it’s important. It’s where you achieve Rule #3.
8. Do not watch Kuwaiti football. Do not watch Kuwaiti football league as it is extremely weak and very boring. And definitely do not support Kuwait National team, as you will end up suffering all the ills in the world. The Gulf Football Championship is coming up soon; don’t say I didn’t warn you.
9. Join one of those health clubs or spas. Well, if you can afford them, of course. They are nice and you will enjoy your time there, but they are ridiculously expensive.
10. Movies: forget about cinema in Kuwait. The Kuwait Cinema Company is months behind its counterparts in the west and even those in the region. Get smuggled DVDs from one of those places in Hawally or Salmiya. Sorry, IPR guys!
11. Starbucks: Make peace with Starbucks, you have to like it, they are everywhere, and chances are you will end up in one of them, so accept the fact that Starbucks is a part of your life.
12. Read Kuwait Times – every day! It will keep you up to date on local politics, provide funny stories about not-so-smart criminals, give you material to discuss with your Kuwaiti and non-Kuwaiti friends, and it can easily be found in any Starbucks. Oh, and you get to read my column twice a week!
(Meshary@kuwaittimes.net)
My comment: There’s a fine line between tongue-in-cheek and telling it like it is, and I think the column writers at the Kuwait Times are very brave in their reporting life here as they see it. I disagree with number 4 – when everyone else leaves, it is so much easier to drive here! I haven’t had any major electrical outages. And honestly, there is some major infrastructure work – and planning – that needs to take place here yesterday.
Having said that, I usually do leave for a while in August! It can get HUMID!
Outrage: Rape Reporting from Monrovia and Iran
My energy is back. I felt so blessed – today I started my photo albums. I had it all organized, but just couldn’t make myself DO it. Today was a new day, woke up at a reasonable hour with energy! Alhamdallah!
Back in my workshop, Qatteri Cat helping, BBC on to keep me company . . . and two separate reports come on BBC News (radio). I can sit, or I can share my outrage with you. Here I am . . .
The report from Monrovia is about the continuous rape of children, even infants under one year. They are only now documenting it is happening, and to what extent. Before, it was deny, deny, deny.
Here is a direct quote from the program: “Rape is so entrenched in the society.” They haven’t begun to study WHY it is happening, only documenting that it IS happening. To children, the weakest, least powerful segment of society. And in other African countries, societal studies have shown that there is a belief that having sex with virgins, uncontaminated, can cure AIDS. So ignorant. So selfish. And as the virgins become fewer, the victims get younger. Who would rape an infant? Who would be so desperate and so depraved? It makes me shake, it makes me so angry, this violation of the most innocent.
The second case is about an Iranian woman, Norouzi, who killed a man who was attempting to rape her. Convicted of murder, and given the death penalty, the court said she had used “too much force” in defending herself.
So, in your experience, what happens if you defend yourself but leave your attacker still capable? Your self-defense only makes him/her more angry, more lethal, and raises your probability of ending up dead yourself. Hmmmmm. . . . experience rape and likely death, or kill my attacker?? I know, in a heartbeat, which I would choose.
The family has forgiven her IF she pays the blood money of nearly $63,000 dollars. Pay $63,000 for the SCUM that tried to rape her??
Share my outrage. You can read the entire story on the BBC website, here.
A quote from this newsarticle:
Women’s rights activist and lawyer Sara Irani told The Associated Press news agency she welcomed the resolution of the case.
“Norouzi’s freedom will give new breath to women to find the courage to stand up for their rights and defend themselves,” she said.
In Iran, a married woman who is raped risks the death penalty for adultery if she cannot prove she was violated.
If she kills her attacker, she may also face the death sentence for murder.
You may wonder why I tag this a political issue. Politics is all about power. This woman, and these children are victims because 1) they are physically weaker than their attackers and 2) their attackers don’t believe there will be any repercussions; they believe they are entitled to what they take and that there will be no penalty. It’s about power. It’s political until there are laws strong enough to protect the weak and innocent against their attackers, and those laws are enforced.
Horror Movies: Night of the Living Dead
I used to love horror movies. At university, we would gather together late at night and watch the scariest movies we could find. I slept great. None of them really influenced me, none of them frightened me. Or . . . if they did, I guess I liked it.
And then a friend told me to go see The Night of the Living Dead. The Night of the Living Dead is a horror-genre cult movie, by George Romero. It was a low budget movie, filmed (if I remember correctly) in black and white. It wasn’t a smooth film, it had a lot of the same pseudo-authenticity of The Blair Witch Project, shot years later with hand held cameras.
It was a shocking movie. It crossed a lot of boundaries. While compared to the violence of Tarantino, it might appear mild, it was gruesome for its time. Woven through the movie were what we now call “issues.” Black/white issues, marital issues, death taboo issues, subtle incestuous references.
You may never have heard of it, but years after it was made, there were making sequels – Night of the Living Dead 2, Return of the Living Dead, etc. The movie has been re-done, I hear, I have never seen another.
Night of the Living Dead was too real for me. It’s related to Training Joke #2 which really isn’t very funny if you read it closely. it describes a world of “me first” when facing an enemy with whom you cannot reason. It’s supposed to illustrate the benefits of maintaining a low profile when living or working in a country where you may face hostility, but what makes it “funny” is the unexpected treacherousness of one friend to another.
And, as the bear in the training joke, the zombies were not malicious, they were just hungry. You can’t charm them out of their hunger, you can’t intimidate them. They have no compassion, no pity, no feelings whatsoever. Just hunger, a driving hunger, for flesh.
The zombies in Night of the Living Dead were occasionally known by the non-dead humans. Survival was based on recognizing that the zombie was no longer the person they had once known and loved – getting away, or killing the zombie, overcoming the emotions wrapped up in the person the zombie had been before death and re-activation.
One of the things I like about the movie is that they never really adequately explain how this all happened. There is speculation, and there is dealing with the immediate problem, but there is no real resolution as to cause. Just like real life, where we scramble to deal with things, but often, even years later, fail to understand what we were really dealing with.
And I have met a human zombie or two. No, they are not undead, but neither are they really living. About as close to emotion as they come is a curiousity about why feeling people feel as we do, and a mild niggling feeling that they might be missing something. If they are psychopathic, they can appear to be normal, but underneath is a great void. They know who they are. Sometimes, in an effort to feel, they inflict pain, the way a cat will toy with a mouse before killing and eating it. And, just as you can’t blame a cat for being a cat, I think these people are born that way, and can’t take responsibility for what they are – or are not. Scary people. Stay away, far far away.
1906
This was a forward I received today. I don’t know where the statistics come from, so I can’t verify. If true, it is pretty amazing what a difference 100 years can make.
The year is 1906.
One hundred years ago.
What a difference a century makes !
Here are some of the U.S. statistics for the Year 1906
************************************
The average life expectancy in the U.S. was 47
A three-minute call from Denver to New York City cost eleven dollars.
There were only 8,000 cars in the U.S., and only 144 miles of paved roads.
The maximum speed limit in most cities was 10 mph.
Alabama, Mississippi, Iowa , and Tennessee were each more heavily populated than California .
With a mere 1.4 million people, California was only the 21st most populous state in the Union .
The tallest structure in the world was the Eiffel Tower !
The average wage in the US was 22 cents per hour.
The average U.S. worker made between $200 and $400 per year .
A competent accountant could expect to earn $2000 per year,
a dentist $2,500 per year,
a veterinarian between $1,500 and $4,000 per year,
and a mechanical engineer about $5,000 per year.
More than 95 percent of all births in the U.S. took place at HOME
Ninety percent of all U.S. doctors had NO COLLEGE EDUCATION !
Instead, they attended so-called medical schools, many of which were condemned in the press AND the government as “sub-standard.”
Sugar cost four cents a pound.
Eggs were fourteen cents a dozen.
Coffee was fifteen cents a pound.
Most women only washed their hair
once a month,
and used borax
or egg yolks for shampoo.
Canada passed a law that prohibited poor people from
entering into their country for any reason.
The Five leading causes of death in the U.S. were:
1. Pneumonia and influenza
2. Tuberculosis
3. Diarrhea
4. Heart disease
5. Stroke
The American flag had 45 stars. Arizona , Oklahoma, New Mexico, Hawaii, and Alaska hadn’t been admitted to the Union yet.
The population of Las Vegas, Nevada, was only 30 !!!!
Crossword puzzles,
canned beer,
and ice tea
hadn’t been invented yet.
There was no Mother’s Day
or Father’s Day.
Two out of every 10 U.S. adults couldn’t read or write.
Only 6 percent of all Americans had graduated from high school.
Marijuana, heroin, and morphine
were all available over
the counter
at the local corner drugstores.
Pharmacists said,
“Heroin clears the complexion, gives buoyancy to the mind, regulates the stomach and bowels, and is, in fact, a perfect guardian of health.”
Eighteen percent of households in the U.S. had at least one full-time servant or domestic help.
There were about 230 reported murders
in the ENTIRE U.S.A. !
Wherever You Go . . .
There’s an old saying: Wherever you Go, There You Are.
Seattle is a very civic minded city, a very wealthy city with a good base of commerce – a mixed base, a healthy mix of industrial manufacturing, services, information technologies. It’s a creative city, innovative, consistently moving forward. Boeing, Microsoft, Amazon.com, Google . . . it’s a stimulating and exciting place to be.
And throughout Seattle and environs last night were massive electrical outages. Unlike Kuwait, where the air conditioning required to survive the heat cause the rolling outages, most of the outages in Seattle are caused by trees falling on the electrical wires, wiping out coverage in entire areas.
The Public Utilities people have become very good at dealing with the outages and getting people back “online” in a short time. But why would a city with such a foward looking posture not bury the electrical lines?
Seattle has a high quality of life across the board, but it drives me crazy that they don’t bury the lines. My sister says the taxpayers don’t want to expend the additional funds. There seems to be a similar problem supporting the public schools; Seattle has the second largest number in the United States of children attending private schools rather than public schools (heard that on the cable televised Green Seattle meeting last night). In a city that is 80% white, 60% of the children in the public schools are children of color. Something is not right.
The electrical lines issue would be small potatoes if it were simply aesthetics – those lines are really ugly when you are trying to get a good photo. But when you stack up all the overtime hours the electrical workers have to work, all the overtime pay, I would think burying the lines would pay off within a matter of a couple years. Seattle is a city that votes democrat; where is the democracy in not supporting the public schools?
It really bugs me when short-sighted public policies hurt the citizens. Some things are just basic infrastructure – roads, clean water, an honest police force, an honest judiciary, reliable electricity, good schools, trash collection, public transportation, a trustworthy accessible health system, systematic elections – these things should be a no-brainer when it comes to public support. It’s an investment, not a luxury. Without an orderly infrastructure, the system descends into chaos.
Seattle’s Houseboat Sub-Culture
In Seattle, there is an entire sub-culture that lives on houseboats, mostly urban professionals. Unlike many parts of the world, the houseboats in Seattle are truly designed as houses, and have to meet city standards. They can only dock in designated areas, and they are solely for living, they don’t have any means of propulsion. They are not truly boats, but houses floating on the water.
I lived in one for two weeks, many years ago. I never got used to it. I worried about sinking all the time.
Seattle is quirky. Houseboats, caffeine-addiction, super-technology, fitness addicts, airplanes (home of Boeing) and one of the most literate cities in the United States. Washington state has the highest minimum wage in the nation – $7.93 per hour.
KLM, Bureaucracy and Customer Service
It is so easy to complain when you live overseas. We complain about Wasta, we complain about corruption – and all it takes is another trip out of Kuwait to see that it exists everywhere. Bureaucracies exist to encourage arbitrary decisions, bribes, and meanness to the customer.
But every now and then, you find a brave soul who stands up for right, who uses policy like a rapier against the lazy, and I met one of those this morning.
I am connecting in Amsterdam, and I have thousands and thousands of miles I never use. Mostly I have been booking flights on a relatively short term basis, and when your family needs you is not the time to be trying to dicker over free tickets, etc. So as I entered the business lounge, I asked the very nice woman behind the desk if an upgrade was possible for the next leg of the trip.
Her fingers flew across the keyboard as she checked this, she double checked that, and then said “you would have to pay 150 Euros to upgrade + 25,000 miles”. Piece of Cake. For a 10 hour flight? 150 Euros! Here’s my money.
No no, I had to go downstairs and pay. And downstairs, it is six, when ticketing is supposed to open, but they are very very busy ignoring the customers. They have coffee to get, greetings to exchange, water to distribute, computers to boot – no, no, ticketing open at 6:00 does NOT mean they are ready to serve the customer at six, only that they are in the general area at around six.
And they were not happy to have a customer. The counter lady gave me the same information as the lady upstairs – 150 Euros + miles, and then she took my ticket to the ticketing lady behind her, who gave it a glance and said no, it was impossible, my card was KLM and the ticket was on a Northwest flight. I said “You are partners! This card is supposed to work on all the partner airlines” and she said “no, the regulations say that your class of ticket cannot be upgraded on Northwest.”
I don’t usually let things get under my skin, but the sheer blatancy of her desire to get rid of me annoyed me. I said that this was not right, and not fair, and she shrugged her shoulders and smiled.
Smiled! Whew! I could almost feel the fire coming out of my ears and eyes!
Back upstairs in the lounge, I checked in with the same lady who had helped me before and told her what the ticketing bureaucrat had said. I was calm, but also very angry. So was she. “That’s just WRONG” she said, and got on the phone. 45 minutes later, she was still at it. She would verify all her information, call ticketing, and the ticketing lady would still say “No!”
Finally, I signed up for a shower, and washed away all the frustration while the dear lady in the business lounge continued to get people involved. By the time I came back out, fresh and sweet and clean, she gleamed in triumph! “You have your ticket!” she said, her voice triumphant!
So downstairs I headed once more to pay. The ticketing lady was totally snippy to me, taking her time, shaking her head in disgust, until I asked her name and wrote it down. Suddenly, she was all sweetness and light, and like magic, my new improved boarding pass appeared.
Al hamd’allah.
But here is what bugs me. I’ve worked many many jobs that required keeping customers happy. I am really good at it. I take pride in it. In the long run, I believe, good will pays the biggest dividends. And when I can make something good happen for someone, it’s like something good happens for me, too . . .
So what possible reason would people in roles where they interface with the public have for being rude? unhelpful? snippy? to take visible joy in saying no?
I can imagine that being an airline counter service agent at this time of the year, with all the delays and confusions, and abuse they have to take could be dis-spiriting. I can sympathize that they have to deal with people who all want special treatment. I’m just another person asking for an upgrade. But at the same time, doesn’t it make them feel worse to be rude and unhelpful?
Do you deal with the public? Are you ever rude? What pushes your buttons, what can make you rude to a customer? And as a customer, how do you handle a rude employee?
The Oldest Mosque in America
My niece, Little Diamond, writes about The Oldest Mosque in America here. Fourth and fifth generations of Moslems in Iowa!
Rape in Kuwait
This is a very difficult post. Rape is a terrible subject. Coolfreak in his blog IheartKuwait wrote a heartbreaking post about a young woman raped recently in Kuwait, and I haven’t been able to stop thinking about it.
Rape has been the subject of several editorials in the Kuwait Times. Rape of children, abduction and rape of young women, abduction and rape of domestic servants, rape of domestics on the job site, abduction and rape of young men. . . rape is prominent DAILY in the crime column. Rape is epidemic in Kuwait, so common that people seem to think that there is nothing that can be done.
People can wring their hands. People can moan about how wrong it is. But what is being done for the victims of rape?
In California, volunteers put together rape crisis centers. At first, these centers were totally staffed and funded by volunteers and volunteer fund raising. The volunteers, with their own funds, established a 24 hour hotline, with an answering service, that rape victims could call and reach a rape counselor.
Counselors would accompany victims to the hospital, explain procedures, and explain the victim’s options. Counselors would help the victim on the long journey to feeling safe once again, and to feeling some remnant of control over their lives.
Members of the rape crisis centers created education programs, and worked with both police and hospitals to establish procedures working with rape victims. Police were counselled on how to work with the traumatized victims, and police worked with the crisis workers to create new, enforceable laws against the rapists. It was the beginning of the victim advocacy program that is now common in most western countries. Most law enforcement agencies now have paid staff to work with crime victims en route to criminal procedings against the “perp” and subsequent counselling. Victims can testify at parole hearings against probation.
Rape is an outrage – against the individual, and against the community. Rape is less about sex than about power and humiliation. Have you noticed when serial rapists are caught, they turn out to be pathetic losers? They carry a huge burden of inadequacy combined with feelings of entitlement. The most appropriate penalty is their exposure through the court systems, and imprisonment, with those who, like themselves, think like predators.
But we must do what we can do to help the victims, to provide them with counselling and resources to speed their recovery. To create strong laws which protect the community by keeping the predators off the streets. To create procedures where evidence can be gathered and stored, and DNA samples compared so that offenders can be charged, and tried, and convicted.
Hats off, by the way, to the young man Coolfreak with the courage to first blog about this outrage. I find his blog brave and creative and refreshing and amusing and stimulating. Check it out.
Recent Comments
intlxpatr on Waiting for Snow intlxpatr on Waiting for Snow Abou Tabblouleh on t… on Waiting for Snow Abou Tabbouleh on in… on Waiting for Snow intlxpatr on Waiting for Snow Wikipedia Donate Button
Amazina
Early Voting in Florida
Here There and Everywhere 