Here There and Everywhere

Expat wanderer

Google Earth Update

My nephew, Earthling, who works for GoogleEarth, makes the following recommendation:

“there are a lot more panoramio photos now. . . “

“Spain and France are both completely covered in 2.5 meter imagery or better now. Switzerland is now 100% high res and has new improved terrain. I highly recommend turning on terrain and flying through the alps. Highly recommend it!”

Have fun!

(If you don’t have Google Earth yet, you can download it here. It’s FREE.)

March 23, 2007 Posted by | Adventure, France, Generational, Geography / Maps, GoogleEarth, Photos, Technical Issue, Tools, Travel | Leave a comment

Internet Phone Blockage

So far, my internet phone is still working. But I can no longer pick up messages; I had a work-around and the work-around is now blocked, too. I still have the connection, but I can’t connect with my internet phone service provider. Hmmmmm.

In Qatar, the problem was solved in less than a week, when ambassadors went to the Emir and protested that the ban on internet phones hurt the entire population. Does the government here understand that Kuwaitis have kids at school in the UK, the US, and are relying on these phone services, too?

My sense is that with the government currently in chaos, no one has the time to focus on this “small” problem. Nor the problem of increasing population and buildings vs. limited infrastructure – roads. water. electricity.

My Kuwaiti friends say that even 20 short years ago, Kuwait was paradise. I believe it, there is so much beauty here, so much natural richness. They say Kuwait was more free twenty years ago.

I know my focus on the internet phone service is selfish; there are bigger problems to be solved. Right now – it’s the one that affects ME!

March 17, 2007 Posted by | Bureaucracy, Communication, Cross Cultural, Customer Service, ExPat Life, Family Issues, Financial Issues, Living Conditions, Political Issues, Random Musings, Rants, Social Issues, Technical Issue | Leave a comment

Internet Phones Giggle

From a teeny-tiny article on page 2 of today’s Kuwait Times:

‘Phone’ Teams Honored

Kuwait: It is important to reduce charges of international calls to prevent illegal activities, Communication Minister Dr. Maasouma Al-Mubarak stressed yesterday.

In a press conference held on the occasion of honoring the team of the ministry’s telephone control department, Al-Mubarak said the department succeeded in cooperation with the Interior Ministry in locating and stopping illegal international calls dealers praising their efforts that continued despite the dangers they faced.

My comment: I’m sorry. I truly mean no disrespect. And at the same time I am having a very hard time trying to maintain a straight face. Oh, these dangerous telephone callers out there!

• Raiding brothels.
• Chasing drug dealers.
• Dealing with arrogant/immature/drunk/drugged drivers.
• Family disputes involving knives and guns.
• Protecting the borders, land and sea.

All of the above can involve serious dangers. One of the axioms in policing is that your most dangerous call is getting between a fighting husband and wife. But the bravery of raiding telephone call centers? Please. Spare me.

You can’t turn back the clock. Technology has given us a whole new way of making international calls. The MOC can spend its resources fighting a numerous enemy – people who want to make reasonably priced phone calls – or they can become a part of the solution, regulating and encouraging growths of new technologies to the greater good of all.

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March 11, 2007 Posted by | Bureaucracy, Communication, Crime, Customer Service, ExPat Life, Family Issues, Financial Issues, Friends & Friendship, Humor, Kuwait, Language, Lies, Living Conditions, News, Political Issues, Social Issues, Technical Issue, Uncategorized | 7 Comments

Amer Al-Hilal Steps Up to the Plate

He eyes the pitcher. He swings the bat! He connects! He hits the ball out of the park!

OK, OK, sometimes I carry an analogy too far. But seeing our fellow blogger Hilaliya: A Kuwait State of Mind on the front page of today’s Arab Times, taking a swat at the recent ban on internet phone services made me feel like dancing.

He encourages all of us to raise the cry against this ban, a ban which is unenforceable (think of all the IT people running around Kuwait who know just how to get around this blockage) and counter to the best interests of the state of Kuwait. As Amer says – Kuwait needs a Minister of Communications who looks toward the FUTURE, and makes policy decisions for the long term good of the state and community, not one who barely comprehends the new technologies and is unwilling to go with the times.

You can’t hold back technology. The genie is out of the bottle. So how can you use the new technologies to better serve the needs of the wealthy state and its inhabitants?

March 10, 2007 Posted by | Blogging, Bureaucracy, Communication, Customer Service, ExPat Life, Family Issues, Financial Issues, Kuwait, Living Conditions, News, Political Issues, Social Issues, Technical Issue, Tools | 5 Comments

Warning to Egyptians

Please, please, somebody else read this and tell me what it means. From today’s Kuwait Times:

Informed souce at the Ministry of Communications revealed that the closure of websites of companies that offer illegal international telephone call service was successful because the number of international calls from Kuwait and coming to Kuwait from other states increased following their decision.

On the other hand, the Egyptian ambassador to Kuwait Ahmad Abdullah warned Egyptian expatriates in Kuwait against violating the Kuwaiti laws expecially following a number of complaints were filed against Egyptian citizens of cheating residents with providing illegal residence permits and driving licenses. The ambassador asked all Egyptian expats to avoid this kind of illegal actions because the expats who commit such crimes will be deported from Kuwait, reported Al-Qabas.

My comment: Excuse me? How are these two paragraphs even related? How is banning telephone calls successful due to an increase in the banned telephone calls? And for what will Egyptians be deported – using an illegal phone? Providing fake residencies? Fake driver’s licenses? All of the above?

March 8, 2007 Posted by | Bureaucracy, Communication, Crime, Cross Cultural, Customer Service, ExPat Life, Family Issues, Financial Issues, Kuwait, News, Rants, Social Issues, Technical Issue | 12 Comments

Raise Your Voices

My blogging friend Hilaliya raised HIS voice in an article entitled Kuwait ‘Ministry Of Communications’ Attempts To Extort Internet Users and found an elaborated article on the Ministry of Communication ban. You can read his rant, and go to the Arab Times article by clicking here.

March 7, 2007 Posted by | Blogging, Blogroll, Bureaucracy, Communication, Cross Cultural, Customer Service, ExPat Life, Family Issues, Financial Issues, Kuwait, Living Conditions, Middle East, News, Rants, Relationships, Social Issues, Technical Issue, Uncategorized | Leave a comment

It FEELS Personal

A good friend who is also a psychologist often talked about how things FEEL personal even when they are not.

• When your best friend betrays your deep dark secret to another friend because she lacks self confidence and it made her feel important for a couple seconds

• When your young wife sleeps with your brother because after two babies she wants to feel exciting and attractive and young again

• When your brother uses drugs again, after you paid for rehab and he swore up and down he would never never use again

• When your father divorces your mother and leaves her to raise the kids alone

• When your oldest friend in the world stops returning your calls and communicating with you and you later learn that she if fighting a losing battle with cancer

• When your aging husband buys a small red convertible and turns you in for a younger model, too, because he wants to think he’s hot

• When your internet phone service is declared illegal and gets shut down to spare “government wastage”

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In every case above, the situation has more to do with personal issues than with you, but man, it sure FEELS personal. The fact that is doesn’t have to do with you is almost insulting, because the impact can be so painful.

And so it is with internet service. This morning, I was missing internet service for a while. It happens sometimes, but rarely longer than three-four minutes. This time it went on and on. Of course my first reaction is “oh no! Am I being penalized for having written about internet phone service being blocked???” But no, this time it wasn’t all about me. It was just an outage, and – for now – just temporary. Alhamdallah!

But this policy is going to impact on all of us painfully. Please, please raise your voices. You know better than I do where it will be the most effective. It’s important that we be able to communicate with our family and friends in a reasonably priced way. The internet phones don’t hurt anybody. Let’s keep them legal.

March 7, 2007 Posted by | Blogging, Bureaucracy, Communication, Crime, Customer Service, ExPat Life, Family Issues, Friends & Friendship, Kuwait, Living Conditions, Political Issues, Rants, Relationships, Social Issues, Technical Issue | 4 Comments

Internet Phones Blocked in Kuwait

Watching the news lately, I became more and more uneasy as Indian telephone service providers – evidently clandestine – were raided with frequency and shut down. All these men want is a few minutes chatting with their families, without paying an arm and a leg.

We’re all in the same boat.

In a tiny little article in the Kuwait Times yesterday, they announced that ALL internet calling services would be blocked. Those that are not already blocked soon will be.

I had heard rumblings from friends, phones not working, etc. We all subscribe to Vonage, or Skype, or one of the myriad internet phone services; it’s part of what makes living and working in Kuwait DO-ABLE.

This last year, with my father dying, the phone was my lifeline. Because it has the same area code as my family, my Mom felt free to call me anytime and give me an update on how Dad was doing. When I know we are going back for a visit, I can get on that phone and make dental appointments, schedule a doctor’s appointment, harangue my bank when they have made a mistake.

I don’t even have a private land line into our dwelling. There is a phone, but it goes through the desk where the guard doesn’t really understand English that well. All my calls come through my cell phone . . . OR the internet phone. The price of the service was well worth it in terms of my peace of mind, and my mother’s, and my sisters. Our son feels free to call us when he chooses – it is a Godsend.

The land lines here are notorious. I am outraged. The international call rates are extortionate, and the call quality is horrorific.

When we lived Qatar and the internet phone services were blocked, the major international companies in town all went to their ambassadors and had them formally protest to the government. The ambassadors made the case. And the ban was reversed.

Please. If you are Kuwaiti, use your wasta. If you are a guest-worker here in this country, protest to your Ambassador, and ask her or him to get involved, to take this to the highest levels. This ban on internet phone services hurts the morale of ALL people here in Kuwait who have family in other parts of the world. It makes Kuwait look greedy and mean-spirited, and we all know that is not the true nature of Kuwaitis.

March 6, 2007 Posted by | Bureaucracy, Communication, Cross Cultural, Customer Service, ExPat Life, Family Issues, Financial Issues, Kuwait, Living Conditions, Middle East, News, Political Issues, Social Issues, Technical Issue | 16 Comments

Read and Comment from WordPress

This is to my non-blogging readers, those who have never commented, those who think you have to have a blog to comment. . . you don’t! There are ways to sign on with most of the major blog hosts and you never have to use your real name, never have to blog, but you are registered, have an “avatar” and a “home”.

WordPress just initiated a global desktop, just for you.

What’s new? Before, people who didn’t have a blog but just an account didn’t have any sort of dashboard so they couldn’t edit their password, get their API key, upload an avatar, track their comments, or any of the other fun stuff you can do under your dashboard.

Read more about it here and click to start your own global desktop.

You will want to have two or three names, just in case your first choice is already taken, and you will want to have a password in mind. Sign up, and start commenting from your own home base at WordPress.

March 6, 2007 Posted by | Blogging, Communication, Customer Service, Friends & Friendship, Technical Issue, Uncategorized | 3 Comments

Surveys and Statistics

We have a unique expression “to eat crow.” It means when you make a flat statement that you believe to be true but you later find out it isn’t, you are obligated to say those words were untrue, and you have to say them to the people you first said them to. Or at least that is how it works in my family. You “eat” your words, they don’t taste good, you “eat crow.”

So today I am eating some crow. Remember when I talked about Lies, Damn Lies and Statistics and I told you about a survey I had filled out about building management and maintenance? I was so cynical; I thought the survey was really going to be a marketing took, a pat-myself-on-the-back kind of thing. I was wrong.

Recently, a management team came to interview my husband and me, and as they are building more complexes like ours, they wanted our input – what was working and what wasn’t. They asked honest, open ended questions. And they weren’t just looking for the good things, they genuinely wanted to know the weak spots and criticisms.

Seeking critical input, as I see it, is a great strength. I don’t do it a lot. Just putting myself out here in the blog is risky enough for me. I’m not about to ask you all how I’m doing; I figure you have plenty of opportunity to tell me in the comment sections. If I DIDN’T get readers, I might wonder, but I think that since I am out there, you can take me or leave me, and I also figure some of you probably won’t like what you’re reading and go elsewhere. My initial reaction to criticism in denial. As the pain lessens, I can begin to evaluate more objectively and perhaps (insh’allah) learn from the criticism.

In the commercial world, customers going elsewhere is not a good thing. The building operators don’t have the luxury I have; if their customers go elsewhere, their investment goes bust. There are a lot of apartments and residential units going up in Kuwait – I admire this management team for intelligently seeking out what they are doing right, what they can do better, and what is hands down annoying. They asked about maintenance, security, internet connections, suggestions. Very open ended, very uncontrolled.

As they listened, they were writing things down. We had comments in multiple areas, and they listened, wrote, asked further questions. I’m impressed. This building isn’t bad, and I bet the next one is even better.

February 19, 2007 Posted by | Blogging, Communication, Customer Service, ExPat Life, Kuwait, Language, Living Conditions, Middle East, Statistics, Technical Issue | 3 Comments