The Family Gathers
The flight from Amsterdam to Seattle runs around 10 hours – more or less depending on headwinds and tailwinds. Thanks to my almost-fully-flat seat, I was able to get about 6 good hours of sleep, just exactly what I needed to face immigration, customs, car rental and a drive through Seattle (four to five lanes of traffic in both directions) to a northern suburb.
It is COLD in Seattle – like the high is about one degree above freezing. It is also a damp cold that makes you shiver, and when the wind blows, it feels freezing. It is supposed to drop down below freezing tonight. I just hope it doesn’t snow again; driving can get problematic in the snow.
Grabbed a quick Pepperming Mocha (I don’t know why they don’t do these in Kuwait, but they tell me there would be no market. How do they know? Have they ever tried it?) and headed for my Mom’s. One sister, her husband, and Little Diamond were also waiting for me there, Little Diamond’s sister, Precious Diamond (sometimes called Pregnant Diamond; she is due to have a baby any minute!) and my other sister, her husband and son came by a little later, and we all had dinner together.
Mom has asked me to make a kind of photographic tribute to my Dad for the service on Saturday, so we got out all the photo albums, collections, boxes and had a lot of fun going through and remembering all the good times with Dad. I have a stack of photos from different times in his life, and will take them in to get them copied, enlarged, etc somewhere where they can do it FAST. Little Diamond will help with the graphic design and Fonts – she wrote the obituary for the paper and did a truly masterful job.
Thanks to the sleep I got on the plane, I was fairly fresh . . . well, I did fall asleep for a while after dinner, but rallied and got another couple hours of work done.
I am guessing I will get a good night’s sleep and dive in to all the work that needs to be done tomorrow. With everyone in the family taking a part, it should all work out smoothly. I found the photo of me sitting almost on top of the mountain. I will see if there is a way I can blog it.
KLM, Bureaucracy and Customer Service
It is so easy to complain when you live overseas. We complain about Wasta, we complain about corruption – and all it takes is another trip out of Kuwait to see that it exists everywhere. Bureaucracies exist to encourage arbitrary decisions, bribes, and meanness to the customer.
But every now and then, you find a brave soul who stands up for right, who uses policy like a rapier against the lazy, and I met one of those this morning.
I am connecting in Amsterdam, and I have thousands and thousands of miles I never use. Mostly I have been booking flights on a relatively short term basis, and when your family needs you is not the time to be trying to dicker over free tickets, etc. So as I entered the business lounge, I asked the very nice woman behind the desk if an upgrade was possible for the next leg of the trip.
Her fingers flew across the keyboard as she checked this, she double checked that, and then said “you would have to pay 150 Euros to upgrade + 25,000 miles”. Piece of Cake. For a 10 hour flight? 150 Euros! Here’s my money.
No no, I had to go downstairs and pay. And downstairs, it is six, when ticketing is supposed to open, but they are very very busy ignoring the customers. They have coffee to get, greetings to exchange, water to distribute, computers to boot – no, no, ticketing open at 6:00 does NOT mean they are ready to serve the customer at six, only that they are in the general area at around six.
And they were not happy to have a customer. The counter lady gave me the same information as the lady upstairs – 150 Euros + miles, and then she took my ticket to the ticketing lady behind her, who gave it a glance and said no, it was impossible, my card was KLM and the ticket was on a Northwest flight. I said “You are partners! This card is supposed to work on all the partner airlines” and she said “no, the regulations say that your class of ticket cannot be upgraded on Northwest.”
I don’t usually let things get under my skin, but the sheer blatancy of her desire to get rid of me annoyed me. I said that this was not right, and not fair, and she shrugged her shoulders and smiled.
Smiled! Whew! I could almost feel the fire coming out of my ears and eyes!
Back upstairs in the lounge, I checked in with the same lady who had helped me before and told her what the ticketing bureaucrat had said. I was calm, but also very angry. So was she. “That’s just WRONG” she said, and got on the phone. 45 minutes later, she was still at it. She would verify all her information, call ticketing, and the ticketing lady would still say “No!”
Finally, I signed up for a shower, and washed away all the frustration while the dear lady in the business lounge continued to get people involved. By the time I came back out, fresh and sweet and clean, she gleamed in triumph! “You have your ticket!” she said, her voice triumphant!
So downstairs I headed once more to pay. The ticketing lady was totally snippy to me, taking her time, shaking her head in disgust, until I asked her name and wrote it down. Suddenly, she was all sweetness and light, and like magic, my new improved boarding pass appeared.
Al hamd’allah.
But here is what bugs me. I’ve worked many many jobs that required keeping customers happy. I am really good at it. I take pride in it. In the long run, I believe, good will pays the biggest dividends. And when I can make something good happen for someone, it’s like something good happens for me, too . . .
So what possible reason would people in roles where they interface with the public have for being rude? unhelpful? snippy? to take visible joy in saying no?
I can imagine that being an airline counter service agent at this time of the year, with all the delays and confusions, and abuse they have to take could be dis-spiriting. I can sympathize that they have to deal with people who all want special treatment. I’m just another person asking for an upgrade. But at the same time, doesn’t it make them feel worse to be rude and unhelpful?
Do you deal with the public? Are you ever rude? What pushes your buttons, what can make you rude to a customer? And as a customer, how do you handle a rude employee?
Seaside Bride
My son and his wife married in April, on a beautiful white sand beach in Florida. Between trips back to be with my parents, I made a wedding quilt for them. This pattern is very difficult. All the pieces are curved, and putting them together requires focus and perserverance. Aaaarrrggghhhh!
The main fabric is not white – it is a white sand color, with seashells! All the colors are the colors from the beach on that beautiful wedding day. And it was finished just in time for Christmas, alhamdallah!
Chinese New Year’s
Today I am busy packing for my upcoming trip back for my father’s services, and taking down the Christmas decorations. Why now? I won’t be back until after New Year’s, and I don’t want to have to face it all then.
My son and his wife left late last night, and will be meeting up with me again later this week. As soon as they left, I stripped the bed, threw the sheets in the wash, started taking down the tree. My method of coping with grief is to stay busy.
But I also have another agenda. And I am going to tell you something that may change your life, as it changed mine. So if you are very very happy with your life right now, stop reading NOW. It’s a Locard Principle kind of thing – if you read this, it will leave a trace on you. OK. You’ve been warned.
I have a very good friend, an amazing woman. She was born in Hong Kong, into a wealthy family, and married an American. Not only was he American, but he was in the Navy, and he was a Mormon. So she had to learn three cultures at once – American, Navy/military, and a new religious culture. I tell her I am amazed that she survived; that is a lot of new information and new ways of doing things to do all at once.
Who knows why people become friends? All I know is that friends like this, you keep. From the beginning, we were like sisters. For all our differences, we never had a problem making conversation – we both liked investing, and we talked money, real-estate, stocks endlessly. And we had sons the same age who became – and still are – best friends.
We settled in the same area, and while I am living in Kuwait, she has visited my parents, called them, and frequently sat with my Dad while he was recouperating from his latest debility. She would take him flowers from her own garden, and magazines, and keep him distracted. She has been a blessing to us all.
Several years ago, in one of our conversations, she told me about Chinese New Year. When the New Year comes, your house must be sparkling clean, your bills must all be paid, and you must have money in your pocket, food in the refrigerator, and friends in the house. The way you start your New Year is the way your new year will be. So if you want order and prosperity, you have to be prepared.
I’m not Chinese. I’m not superstitious. And what if she’s right?
Every year, I have to have the tree down and everything put away by New Years. (Traditionally, the tree can stay up until the Feast of the Epiphany, January 6th, when the Wise Men come to visit the Christ child, and should be taken down the next day. Especially when using live trees, you want to anyway, as the tree is dried out, all the needles are dropping and it becomes a fire hazard.)
What if the Chinese are right? I make sure all my bills are paid, and I pay a little extra on the mortgage. I make sure we have money in our pockets, and plans with friends that include good food.
I’m not Chinese. I am not superstitious. But why take chances?
From time to time I think about NOT having everything done by New Year’s, but if I try that, I get too nervous and end up having to do it all on the last day of the year. My friend says you do NOT want to start the New Year cleaning your house!
She told me. I just told you . . . are you starting to get nervous? (wicked gleam)
The Oldest Mosque in America
My niece, Little Diamond, writes about The Oldest Mosque in America here. Fourth and fifth generations of Moslems in Iowa!
Christmas Eve Day
This is my favorite day of the year. I love Christmas Eve Day. We had a dinner last night, here, with good friends. We all worked together to get all the foods prepared, and as we sat at the table, I could see conversations going on, full of lively interest in all the candlelit faces – it was a beautiful moment. It was such a good mixture of people, the food was good (well, maybe I oversalted the rouladen a little) and plentiful, and in spite of the sorrows of the year, we are greatly blessed.
We have done all our shopping and wrapping, we will run some errands today – fun ones – and have lunch somewhere, it will be a fun, relaxed day. Tonight we will go to church, to welcome the birth of a tiny, vulnerable baby who made such a difference to so many lives here on earth.
So much pain! So much sorry! And one small ray of hope, that in our hearts we can truly love one another, and somehow this sad, troubled world can find the peace for which we all yearn.
Today is a day of pure anticipation, of hope, and belief that goodness matters, and that goodness is possible, and that we have redemption.
Our holidays of Christmas and Eid al Adha are joined this year. I wish all my brothers and sisters peace, joy, and the blessings of love and family for the coming year.
The image is from The Image of Christmas – The Nativity Represented in Art by Dr. Catherine Lawless December 2005. I chose it because Joseph and Mary and the baby look more like Semitics, instead of pale white Europeans. It is by the Sienese painter, Sano di Pietro, painted around 1445 and now in the Pinacoteca Vaticana.
Divinity Origins
Someone asked about the origin of divinity candy, and as I looked it up, the first words I came across were these:
“Candy. A term derived from the Arabic qandi, meaning a sugar confection.” That’s in the Oxford Companion to Food. Much much more on candy at Food Timeline.
I have never heard that word used for sweets – is it still used?
Holiday Greetings from your Bank
Can anything else go wrong? Fortunately, I have a great sense of humor. But here is my worst nightmare come true.
Money is protection, right? Credit is money where carrying cash could be dangerous or inconvenient. Living overseas, we use our credit cards often, because it is easy to pay it off every month from the bank.
I am a little obsessive, I pay the bill, and then I check to insure that the bill has been paid. I saw my credit card register the recent payment, and then, a couple days later, to my astonishment, I saw the payment disappear. It was “reversed”.
Long story short, the credit card bank refused a BANK CHECK from my bank. The credit card bank said it came back saying “unable to find account” but the bank says the credit card bank failed to endorse it. Everyone agrees this is not my fault but meanwhile – I have a large check that is neither in my bank account nor has it paid off the credit card.
The credit card company says they submitted the check again, with their endorsement (they agree that they didn’t endorse it) and that the bank sent it back again. The bank says that didn’t happen, that the check was only submitted once. I believe some clerk somewhere made one little mistake and created this problem, but meanwhile, it is tying up MY money!
Meanwhile, snow storms hit Denver, and the credit card company has been unable to do any customer service for days, since all the banks, etc. were unmanned – people couldn’t get to their jobs. And now starts the Christmas holiday season when . . . the banks will be closed for at least three days.
And my father dies, and I need to quickly have an airline ticket, car rental, all the usual expenses of travelling.
Fortunately, we have stashes here and there we can draw from, and are not too worried about this. We know it will be resolved eventually, but I am insisting that the two banks work it out and make sure I don’t have to pay any charges on the amount that I PAID with a BANK CHECK. The bank calls daily to keep me up to date – up to date meaning that there is no progress.
Happy Holidays to you, Uncle Scrooge!
In the Headlights: Holiday Eating Tips
While looking for a photo of Rotkohl this morning (see previous post), I found this delightful and funny blog, In The Headlights.
She blogs mostly about food, recipes, cooking equipment and restaurant experiences, but the December 20 entry is Holiday Eating Tips and starts with 1. Avoid carrot sticks.
That got my attention!
She suggests you go next door, find a place where they are serving rum balls. The whole list is of a similar nature – this is the holiday, enjoy it. Love this blog!
Christmas Dinner: Festive Alternatives 1
We have had many Christmases in countries where a traditional ham will not do, and is often not available. While turkey is always possible, we find we are not so eager for another turkey so close to Thanksgiving. We’ve tried all kinds of alternatives – duck (once, and everyone said “yuk” because it is so greasy), roast beef (nobody thought it was that special,) shrimp (always a winner in our house) – but one of the all time favorites is rouladen.
It is only intimidating the first time you try it, and then you laugh at how easy it is. When rolling, tuck the sides in before the final roll, and place tucked side down in the baking pan.
Rouladen
Rouladen is a German word that means rolls. The shutters that roll down over the window are rouladen. Little packets of meat roled around a savory stuffing are rouladen. This recipe are not authentic German rouladen, but an evolution over the year to what we like. This is also an approximation, but these work! They are delicious as a meal – and even more delicious as leftovers, but there usually isn’t much left over.
The Sultan center cuts round steak in long thin strips. (about 3-4 inches wide and 10 – 12 inches long) Those work fine.
Not in Kuwait? Find a butcher that will make rouladen cuts of meat! Usually the more expensive supermarkets will have someone who knows how to do rouladen cuts.
Buy a wooden or metal mallet. Pound the rouladen cutlets very thin. This will make them cook up very tender. The goal is that you can cut and eat them with a fork – that tender.
Crisply fried bacon, crumbled
Dill pickles, chopped small, but not as small as relish
Grated carrot
Green onions, chopped
Sharp mustard
Coarse pepper
Salt
Spray your baking pan with oil to protect it from the heavy baked on tomato sauce.
Spread a thin coat of sharp mustard on each slice of meat, then sprinkle with carrot, pickle, bacon, salt and pepper. Roll up, tucking large side flaps inside, and place in a baking pan with the end of the roll down.
Sauce: 2 Cans tomato sauce, 1 cup red wine (does not have to be good stuff) 1 Tablespoon thyme, 1 tablespoon mild paprika – sauce will be thin and should cover the rouladen (make more sauce if it doesn’t). Tuck in a bay leaf or two. In Kuwait, no red wine, use some red vinegar or balsamic vinegar to liven the sauce.
Bake: Heat oven to 325, pour sauce over meat rolls, and bake slowly two hours or so. It will start to smell yummy, and the sauce will thicken. When you serve the rolls, they will be so tender (thanks to the combination of wine and tomato) you can cut them just with a fork.
Serve with noodles, or with rice, or with potatoes to soak up the gravy.
Rotkohl (Red Cabbage)
Heads of red cabbage are available in Kuwait, even in the co-ops. This dish makes a great accompaniement to the rouladen, and has a lovely color, too. It is so so easy.
1 small red cabbage, sliced thinly
1 small apple, sliced thinly
1 cup grape jelly
1 teaspoon cinnamon
1/4 teaspoon clove
1/2 cup brown sugar
2 Tablespoons cider vinegar
1 cup grape or cranberry juice
Bring juice,vinegar, jelly, cinnamon, clove and sugar to a boil, add cabbage and apple, stir thoroughly and turn down fire to very low. Simmer for 45 minutes – the house will smell wonderful and the cabbage will shrink to a small amount. Serve with ham or turkey or rouladen.
Recent Comments
Kitchen on Isiais: Winding Down intlxpatr on Shampoo Ginger tigerbutterya0c5ff1d… on Shampoo Ginger intlxpatr on British Soldier Kidnapped, Esc… John on British Soldier Kidnapped, Esc… Wikipedia Donate Button
Amazina
Early Voting in Florida
