Here There and Everywhere

“How Can I NOT Help You?”

Today I was steamed. I don’t get really steamed often, but man, I was red hot steamed. It is my last week here. I have been focused on family business, but now it is time to scurry, to take care of business.

I remembered that the battery on the Apples around the time when I bought my Mac laptop has been recalled, so I went, first thing this morning, to CompUSA nearby. There isn’t a customer in the store. A guy asks if he can help me and I tell him I need to know if my computer should have a new battery. He blah blahs saying I need to contact Apple. He takes me to the customer service guy. He says blah blah I need to contact Apple. He also says there is an Apple tech at the other CompUSA, three miles away.

I know where it is – that’s where I bought it. So I drive the three miles and the Apple tech says blah blah blah you have to contact Apple.

EXPLETIVE DELETED.

I could have contacted Apple from Kuwait! I bought the computer in THAT store, but now it’s all “go away, we can’t help you.” I remember when you bought Apples at Apple stores and they always knew what you were talking about when you walked in and they could fix anything.

Rant. Rant. Rant.

But it’s a good reminder. We always complain about indifferent customer service in Europe and Kuwait. It’s nice to be reminded that we also have great customer indifference here, too. (sarcasm, in case you don’t recognize it because I use it so rarely. I really am still steamed.)

October 25, 2006 - Posted by intlxpatr | Customer Service, ExPat Life, Uncategorized