Outraged at KLM
I just checked reservations we made on KLM back in February. Someone in the KLM office here went into the system and changed our reservation for the next night. I have tickets – paid for – in my hand that say we fly the original date. Even if there were a legitimate reason – like no plane – to change our reservations and NOT TO TELL US is the worst kind of customer service.
This happened to me once before with KLM. I showed up at the airport and the man behind the counter took two hours to fix it. He was embarrassed. I was outraged. I am thinking it is a Kuwait thing; it has only happens to me here.
I checked online; it says the flight has no available seats. I think they bumped us thinking we wouldn’t make trouble. They have another think coming. I am mad, steaming mad. Angry enough to make trouble.
17 Comments »
Leave a reply to intlxpatr Cancel reply
Recent Comments
Catherine on Donna Leon Crossing Cultu… intlxpatr on Ignoring the Law thani on Ignoring the Law Anon. on British Soldier Kidnapped, Esc… Reeva Mills on Cahors to Bordeaux, Preparing… Wikipedia Donate Button
Amazina
Early Voting in Florida
Here There and Everywhere 
Kill the fiends!
I was supposed to fly tonite, but found out flight was canceled, so changed to following flight and I did not get a notification also, lucky for me I was trying to check in online then checked flight status to find it canceled.
So will you be on same flight ;)?
Kinan – Aye!
Purg – Maybe! 😉 I am very young and very beautiful, and travelling with my father, so please come up and say hello. I might pretend like I don’t know you, but be persistant. (lllllooooooooooooooollllllllll!)
Send me an e-mail if you want to meet, I do not chase young girls 😛
Ohhh ya khalti so funny about the “I am young and beautiful and will pretend I do not know you”.
and so unfunny about the forced rebooking. I am so sorry – what a precious day to lose!
You don’t see me angry very often, Little Diamond, but I have wasted much of today feeling ANGRY. Yes, it was a precious day to lose. Aarrgh!
(I hoped SOMEBODY would get the joke, and I am glad you did!)
Purg – oh you know me, I am much too shy. You will have to approach all the young beautiful women and ask them! Oh! I am also very very chubby.
The CIA does not hire chubby women 😛
fine, then I guess you will not meet the might Purg.
Purg – What makes you think we haven’t already met? You’ve come to our attention. We have people everywhere. And your clones don’t interest us.
LOOOOOOL ta your answer to Purg, be persistent ! HAHA
Anyway, sorry about the mess with KLM. Maybe next time fly British Airways or Lufthansa. See if they’re any better and then come and tell us. 😀
British and LH are worst, none of them are proper in Kuwait. I wait for the day when open sky is enforced in Kuwait, then I can have a better choice.
OK, we shall see what happens Chubby CIA agent
1001 – BA is usually pretty good, actually I used to fly them all the time. I love those beds that go all the way down and how private they are. But too many times I have had to RUN from terminal 4 to terminal 1 (or backwards) and I just HATE that!
Lufthansa has a lot of the same problems as KLM, and I just hate walking into the Frankfurt Airport, it smells smokey even where there is no smoking. In truth, in Kuwait, if you give someone a dirty look for blowing their smoke in your space, they apologize and put the cigarette out (even though they are smoking in non-smoking places!) but they have manners. In Germany, it just smells everywhere!
Amsterdam has great lounges and I love to shower between flights. Usually KLM has been very decent, but things seem to be going south this last year.
I love it that you loved the “persistence” part. You can imagine me giggling as I wrote it. 😉
Purg – you crack me up, always. I bet at family dinners, you have everyone laughing. And truly, you suffer from this airline mess more than I do, because you travel more.
I do not do family dinners, I am the black sheep.
pardon this jaded cynical expat when i say:
welcome to kuwait 😀
hehehe 😛
have a safe trip 😛
Thanks, Skunk. KLM called us to apologize. I wasn’t very gracious. I said “if you mean it, get us out as we reserved!” They couldn’t do it.
Hi!
Another story about KLM:
KLM’s “Compensation for flight disruptions and denied boarding”. It says: “In the unlikely event that you are denied boarding, your flight is cancelled, or your flight is delayed for more than two hours, we will provide compensation and assistance relative to the specific situation. In such situations, we pay special attention to children traveling unaccompanied, physically challenged passengers and visually impaired passengers.”
The way I was treated is not in accordance with what is stated there… don’t believe everyhting that KLM says in their nice brochures and articles.
Original route was BUD-Schiphol-CTU. It happened still in mid January 2008. Connecting flight at Schiphol was missed, I was rerouted to Beijing. My baggage was lost because of the rerouting. In Beijing I had to wait 8 hours even though there were at least 2 codeshared KLM flights from Beijing to Chengdu during the 8 hours, I could see it on the display. I tried to contact KLM office at Beijing airport but it was closed at 3 PM. Communication in China is kind of hard if you only speak English. I was left there completely alone without any assitance form KLM. Finally after waiting 8 hours, I could fly to Chengdu around 11PM. About 5 days later my baggage arrived to the Chengdu airport (without the tag that was sticked to it at check-in, they could only guess that it was my suitcase). I had to go to the CTU airport myself to pick it up, they were not willing to deliver it.
Zoli – what a nightmare. And oh, the poor people in the ChengDu area now, with all the continuing earthquakes. I didn’t even know KLM flew to ChengDu!