Air France Customer Service
At long last, my Mom is coming to Pensacola for a visit.
After days of to-and-fro-ing with Mom and Big Diamond, after countless visits to Expedia and Travelocity and Delta, I was able to talk with Andre’ at Air France who, once he heard I was booking for my 88 year old mother, spent an hour with me, finding flights she could handle, (not too early in the morning, not too many stops, wheelchair assists, etc.) finding first class seats and confirming them, making sure Mom would fly in comfort.
“Thank you, thank you so much” I kept babbling, as he clicked and clicked, trying to find days and flights that would work.
“It’s my job” he would say.
The very last time I thanked him, it changed.
“Well,” he said, “when you said the word ‘mother’ then I knew I could not stop until everything was perfect.”
🙂 🙂 🙂 🙂 🙂 🙂 🙂
Air France is lucky to have him. Bravo, Andre’.
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so cool! I was wondering what happened with the various Grandma travel proposals! Bon effort Air France
Create, waiting more Bon effort Air France
LOL, Little Diamond, there were a lot of travel proposals, all with their caveats and their admonitions and by the grace of God, we found one that worked.
Air France flies from Washington to Florida ???
LOL, well, sort of. Air France and KLM are now Sky Team Miles partners with Delta, only when you book a flight using miles, you can’t book with Delta directly, you have to book through Air France/KLM. Haven’t you seen all those code-shares?
I have never booked an award ticket before, so I was thankful to find genuinely helpful customer service agent to help me. 🙂