Here There and Everywhere

Great Adventure: Yellowstone and Glacier National Parks, Begins with Bad Omens

“If you want to stay at Old Faithful Inn, you need to reserve NOW,” my friend from Wyoming told me in the locker room of the YMCA.

It was only September, I wasn’t planning to go until late May.

“No really, you have to reserve far in advance if you want to stay in the Inn; my daughter warned me,” she counseled me.

So I checked online. Holy Smokes. The kind of room I wanted was not available. Several kinds of rooms were already sold out. My friend was right. We started researching, and making reservations. September was almost too late.

And then, as we got closer to departure, what to pack? How much to pack? My friend was not around to ask, but we were watching the weather reports. We each took larger suitcases than we normally do, because we knew we needed heavy clothing. I took a light jacket, a heavier wool coat and a rain slicker. Coats take up a lot of room. It’s hard to imagine needing a coat when you live in Pensacola and the temperatures are hitting in the 90’s this May.

The day of departure comes, and we have it all together. We are ready.

The taxi doesn’t show. We always give ourselves plenty of time, but this has never happened. AdventureMan gets on the phone, he is barely civil. I’m afraid the taxi isn’t going to come at all. The wait seemed like it took forever, but it was really only 45 minutes, during which I had to strictly discipline myself not to think that this might be a bad omen for the trip to come.

We were quickly through check-in and to our gate. Our flight goes smoothly. We have to stay overnight in Dallas/Fort Worth to catch the one flight a day out to Bozeman.

We land in Dallas/Fort Worth and the second half of travel hell begins. I have read the instructions, I have to call the hotel and they will send a shuttle. I call the hotel – five times. There is a screeching and static that makes it almost impossible to hear, but eventually I hear the receptionist confirm that she will send the shuttle.

We wait an hour. Then we see the shuttle! But he is in the wrong lane, he is in the fast lane, far away from the pick up lane. We jump up and wave, and jump and wave. He drives by, very fast, not even a glance in our direction.

I call the hotel again, and tell the receptionist what happened. She said the driver said we weren’t there. I’m not going to argue. We were there. I ask her to send the shuttle, that it’s already been over an hour we’ve been waiting. AdventureMan is getting hungry and cross. I am feeling responsible – I do the trip planning. I do everything I can to insure success, but sadly, I am not in control of everything.

Another half hour goes by, it is getting dark, and the shuttle shows up, already having seven people. We take our seats, and the driver picks up two more people, who have to stuff themselves in between people who are tired and hungry and hot and not as gracious as they might be. The driver radios in, “Yes, now every seat is filled,” and maintains constant radio contact with the dispatcher, driving erratically, at one point scraping the side of the van as we go through the toll gate. I am buckled up. If there is a terrible accident, I want to survive.

The passengers are from several hotels; the hotels have gone together to have a joint shuttle. We are first off. Check in goes smoothly, but we opt for a very early shuttle, not knowing if it will really arrive as it is scheduled, not wanting to face another wait like today.

We ask about nearby restaurants. There is a Whataburger in a nearby gas station. Or we can order delivery. Only one restaurant is in the folder upstairs, and when we call to place the order, we get the same screeching and static; they must have the same low-budget phone system as the hotel. We give up. We go downstairs, find frozen entrees we can microwave and eat in our room. We are eager to get our clothes off, get bathed, and get to bed. We have an early start the next morning.

Our room, by the way, is beautiful. It has a sitting area, and good beds with nice linens. It is quiet, and serene and comfortable. I’m not even going to tell you the name, because I have told the manager my concerns about the shared shuttle and the phone system, and told him that his hotel is lovely but he has those two systemic problems. A wise manager will deal with those issues.

The next morning we are up and out in minutes, and the shuttle, with an older, quieter driver is waiting for us, even though we are early. The trip to the airport is efficient and uneventful. We catch a breakfast at a Friday’s near our gate, and our flight to Bozeman goes smoothly. All is well.

June 21, 2019 - Posted by intlxpatr | Adventure, Civility, Customer Service, Hotels, Quality of Life Issues, Road Trips, Travel | Yellowstone and Glacier National Parks