“To Serve You More Efficiently”
This is a photo we saw yesterday in the drive-through window at McDonalds. I will add that AdventureMan hates any kind of drive-through because he thinks there is a greater chance of not really getting what you ordered, but I love the convenience, and I was only ordering one simple thing:
Excuse me? If you have four ladies coming back from a shopping trip (say like) and each wants to pay her own order, you can’t do that? To serve us more efficiently, we can only make two orders per car? If I were a fast-food chain which relied on my customer’s good will, I would serve them, period.
Whenever a bank or a store or a fast-food joint start a sentence with “to serve you more efficiently” start looking for CUTS in service – shorter hours, fewer free services, fewer employees, fewer amenities.
When Bureaucracies Function Well
This week AdventureMan and I explored something new in our lives – Early Voting. We had heard about it from our friends. It’s not like absentee voting, where you are mailed a ballot and you mail it back in after you have filled in your votes. With early voting, you can actually go to a voting place and vote.
We went after lunch, and we didn’t know where it was, but once we got near, we started seeing signs. Great signage.
When we entered the door, there was a lady there to tell us where to go – and more signs, too.
When we got to the right floor, there were signs with arrows and “Vote Here” on them.
When we got to the voting office, there were lots of people to help us get our ballot. When I messed up my first ballot (I hadn’t read an amendment carefully), they quickly did all the necessary paperwork and got me voting again. The second time, the machine accepted my ballot. 🙂
All in all, a fabulous experience. And – they gave me a sticker! We were so impressed with the careful attention to detail that had gone into getting us to the right place and getting our vote accomplished.
Later in the week, I had a mammogram. Being new, I am not in the system, so I have to go through admitting procedures every time I go to a new doctor or a new institution. At the West Florida Hospital, as soon as I got to the right room, I could see a sign telling me where to wait my turn. The receptionist was welcoming AND efficient. There were a lot of people waiting, and one by one we were taken in to have our paperwork done. No need for a pen; you sign on a machine, like you do for credit card purchases in many stores. Then you sit in a small hallway until someone calls your name and you become a human train as a guide leads you to your stop. That part was half hilarious and half annoying. If I knew where it was, I might have gotten there faster on my own, but . . . I didn’t know where it was. As far as systems go – it worked. It kept people orderly. It got a lot of people in and out efficiently, and fairly. No one can break into the lines, claiming to be more important. I am guessing if there is a patient whose malady is serious enough to take precedence, they have procedures they can follow separate from the normal intake procedures.
I have to stop and admire when bureaucracies function as intended, to help us more efficiently accomplish our business. It is when they become a stomping ground for nepotism and inefficiency that they earn my ire.
When I arrived in Qatar, my bank had a Women’s branch which was convenient for me and I loved going there. I was often the only customer, and the women taking care of me were always charming, helpful and friendly. When the same bank broke into another section and became an Islamic bank, instead of a normal bank working with Islamic customs, I was no longer able to use the women’s bank, but I’ve always remembered their personal customer service.
On the other hand, banking in Qatar could be totally tortuous, if you had to use the normal bank where Mr. Important would walk right in front of you as if you didn’t exist, or certainly, as if you were far less important than he was. In Kuwait, at my bank branch, you took a number, and it appeared to me that most of the time the number system was honored, unless it was a personal friend, LOL. Personal friends, or friends of the family, or a friend of a friend of the family always get to go first.
I suspect there are similar exceptions in Pensacola, but less transparent. Mr. Important has his own banker he can go to without waiting, probably in a private office, and it is invisible to the rest of us. Ms. Important, on the other hand, probably has to wait in the waiting room with the rest of us for her mammogram.
What Mormons Do Right
Today, after church, AdventureMan took me to my very favorite place in Pensacola, Tudo’s (Vietnamese) and as we were waiting for our food, and our take out order (the Happy Baby has a bad cold so we are also taking lunch to his Mom and Dad) I notice the guys in the next booth are speaking in a foreign language, and because I don’t speak it, I can only guess, it was perhaps Maylay.
I think they had to be Mormons. They were in their twenties, and very clean cut. Two were probably foreign students, and two were in white shirts with ties, and dark pants, what I think of as Mormon-boys-on-their-mission dress, and it carries over into post-mission life. We saw them often, two by two, in Germany and in France, sometimes singing, sometimes going door to door, sometimes passing out pamphlets. They always spoke the language of the country they were in, maybe not so well at the beginning, but at the end of their two year mission, they spoke it pretty well.
From time to time, at the next table, they were all four speaking the same language, and it was not English.
So lets say, from a strategic point of view, that our goal is to spread the ‘good news’ (which, oh by the way, it is.) Doesn’t it just make sense that you make an effort to speak the language of your target nationality?
You would be amazed at how few of the other denominations who send ministers and evangelists overseas, how very few of them have much training in the language of the people they will be serving, or ministering to, or trying to share the good news with. You would not be amazed that when you are trying to communicate, especially big ideas, it really helps to be able to communicate. It also shows respect for another country and another culture, and humility to learn other languages and other ways. I can imagine that much of their success comes from an ability to build a personal relationship, and that is more likely to happen if you speak their language.
I am not Mormon, as you know, and I admire much of what they do right – I admire their neighborliness, their obligation to reach out and help where help is needed, and their stewardship of resources, built right into practicing the religion. I especially admire their ability to teach languages to the young missionaries they send out, and their vast library of genealogical resources.
Anti Poverty Team Needs You in Escambia County
Volunteers Needed for Bridges to Circles poverty initiative!
If you are committed to making our community better by countering poverty or its impact on people and businesses in our community, come explore the innovative concepts from the trainers of Bridges to Circles. We believe this training will have a significant impact on how individuals relate to one another and to those living in poverty.
The Bridges to Circles poverty initiative, in collaboration with Unite Escambia’s Poverty Solutions Team, is actively working with families who desire to move from living below the poverty line to self-sufficiency. We are in need of community volunteers who are willing to serve as allies for these families.
If you are interested in volunteering please attend the Bridges Out of Poverty workshop on Thursday, October 14, 2010 and Hands-On ally training, Thursday, October 28, 2010. All training is conducted from 6-8 pm at the Catholic Charities Outreach Center, 1815 N. Sixth Avenue. For more information, contact Haley Richards, Bridges to Circles community organizer, at 429-7296, ext. 17 or email richardsh@cc.ptdiocese.org.
Thank you for supporting our efforts to reduce poverty in Escambia County!
Haley Richards
Bridges to Circles Community Organizer
Catholic Charities of NWFL
Office: (850)429-7296, ext 17 or (850)293-9565
Join us on Facebook!
Learn more at http://www.uniteescambia.com/
Chase Ends with Suspect Trying to Drown Police and Police Dog
I loved reading the papers in Kuwait. What criminals could be so incredibly STUPID, I would wonder. (Here is my all time favorite Kuwait story.)
This morning, AdventureMan asked “Have you read the paper? Some guy had a high speed chase, then he tried to drown the policeman AND the policeman’s dog!”
No, I hadn’t read it. It is almost to stupid to be believed. What I do love is that the idiot is named in the Pensacola News Journal story and, of course, that his mother says he couldn’t have done it, LOL.
Chase Ends With Officer Fighting To Save His Life
Gulf Breeze Police Department Sgt. Stef Neff knows things can go bad in just a few seconds in his line of work.
That’s what happened in Gulf Breeze early Saturday morning when a traffic stop ended with Neff fighting for his life with a suspect in Hoffman Bayou.
“There is no lonelier feeling than that,” said Neff, a 15-year veteran who survived the fight without serious injuries. “I didn’t have any way to call anybody else. It was me and him.”
The suspect — Kyle Estes, 21, of Navarre — was eventually captured but it took more than an hour as he struggled in the water with two other officers and a police dog.
Estes remains in Santa Rosa County Jail today under $111,000 bond. He is facing a long list of charges related to Saturday’s fracas:
• Fleeing and eluding law enforcement officers.
• Obstruction of police.
• Aggravated battery.
• Resisting an officer.
• Driving while license is suspended or revoked.
• Hit and run.
• DUI with property damage.
The suspect’s mother hasn’t talked to him since the early morning battle, but she insists he is not violent by nature.
“It was totally out of character for Kyle to get violent like that,” Michelle Estes said today. “It was a very desperate and extreme attempt to get away from the police. I just think he didn’t want to get in trouble.”
The incident began when Gulf Breeze Police Officer Greg Baker tried to stop Estes at about 2 a.m. after seeing him speeding south on the Pensacola Bay bridge at about 95 mph, Neff said.
Baker followed Estes to Chanteclaire Circle, where Estes lost control of his vehicle and hit a cement wall, a mailbox and a tree, Neff said.
Estes jumped out the vehicle and ran. Neff and Gulf Breeze police officer Daylyn Wilson went to help Baker.
As Neff drove on Chanteclaire Circle, Estes ran by. Neff said he jumped out his vehicle, ran between some houses and pursued Estes to Hoffman Bayou.
Estes fell into the bayou from a rock embankment. Neff said Estes pulled him into the water.
“He tried to push me under the water,” Neff said. “He tried to drown me.”
Neff had no way to tell anyone where he was because his radio was disabled after being dunked in the water.
The Pensacola Police Department and Santa Rosa County Sheriff’s Office dispatched officers to help look for Neff.
Neff said he hit Estes in the head a few times with his flashlight as the two struggled in the water. He said Estes let him go after he hit him and started to swim across the bayou toward Laura Lane.
As Neff was coming out of the water, Wilson arrived. Neff told Wilson to head toward Laura Lane.
At first, Estes couldn’t be found after he swam away.
“He kind of hunkered down in some saw grass,” Neff said. “He just tried to wait us out.”
When Pensacola Police Officer Shawn Thompson made it to the area, he let his dog, Bandit, off his leash to search for Estes.
The dog found Estes hiding in the saw grass. Estes grabbed Bandit.
“Then he tried to drown the dog,” Neff said. “He was pulling the dog out into the bayou, holding him under the water.”
Thompson and Wilson jumped in to save Bandit. Estes started to swim away after taking some hits to the head with a flashlight, Neff said.
It wasn’t long before Estes was spotted under a pier. Neff and Santa Rosa County Sheriff’s Office Sgt. Judd White went into water and pulled Estes onto the pier.
None of the officers involved in the incident suffered serious injuries.
Estes was taken to Gulf Breeze Hospital, where he was treated for his injuries, and transported to jail.
Bandit was taken to a veterinarian.
“I think he’s doing fine now,” Pensacola Police Chief Chip Simmons said.
This story illustrates why police and fire crews and teachers and emergency room personnel are, to me, everyday heroes. Every day, they never know what might be out there to bite them.
Show Me the Money
Two themes came together, early this Sunday morning in Pensacola, first, as Father Harry spoke to us at Christ Church this morning on stewardship, and giving generously, and then later, as I was reading my Sunday Pensacola News Journal, an article on our elected officials, and their finances, their net worth and where their money is coming from.
Father Harry spoke about the rich man, at whose gate Lazarus begs, covered with sores, and then, at death, how the rich man asks God to send Lazarus to wet his lips, as he burns in the eternal hellfires, and Lazarus sits with God. He also asks God to send Lazarus to warn his rich family members that their choices, their lack of generosity, will have consequences, but God says (I paraphrase here) that Moses already told them, and earlier prophets, and that if the rich didn’t listen to them, they are not going to listen to Lazarus.
To me, it seems a given, that if you are blessed with plenty, then you have an obligation to help those who struggle. It isn’t necessarily money, it can be food, it can be time, it can be expertise, or – in my case – it can even be fabric. 🙂 We learn it in pre-school and kindergarten, don’t we? Share what you have, and everyone gets along.
It totally boggles my mind that many of our good friends, government and military people, have excellent health care under a highly socialized system – that’s what the military health care system is all about, we all have access to the same treatment. Many of the people who have access to medical treatment become rabid about supporting health care for those who don’t. Part of it seems to be “I earned it, and those lazy bums expect it for nothing.”
Most of my life, I’ve worked with ‘those lazy bums’ and have grown to have a lot of understanding and compassion for the circumstances that can make an entire family bone poor. Sometimes, it is poor choices – but how do people learn to make better choices without help? How do people aspire to more when they think that the ‘more’ is inaccessible to them?
The face of our nation changed after World War II when many more Americans gained access to higher education as a veteran’s benefit; prior to the GI Bill, higher education was only available to those comfortable people who could afford it.
Also in today’s Pensacola News Journal is an article about Study: Educating Women Saves Millions of Children which is an Associated Press Story about a study published this month in Lancet. “Educated women tend to use health services more and often make better choices on hygiene, nutrition and parenting,” the study (funded by the Bill and Melinda Gates Foundation) concludes.
And last, in the Pensacola News Journal, is an article that makes my heart sing, that makes me proud to live in a democracy, the article about how much our elected officials are worth, and where there money is coming from. I love it that we hold our leaders accountable, and that their wealth is (theoretically) transparent to us.
I’m a great advocate of wealth. I admire people who create wealth, who invest, who work hard for their money. The best of these people, and I mentioned Bill and Melinda Gates (above) for a reason, give back generously. Many people don’t start out rich, they start from little or nothing and build slowly slowly until they have reached a comfortable level. Sometimes, even in hard times, if you have built a strong foundation, that money just keeps multiplying, especially if it is invested with some diversity.
“It’s called the law of the harvest,” my Mormon friends told me when we were discussing how what you give comes back to you multiplied. It was so graphic, I’ve never forgotten it. There is nothing wrong with money. Money is just another tool, like a computer, or a hammer. It’s what you do with your money (tool) that makes the difference. Money is kind of like a seed, you plant and you harvest, but it is also like fertilizer – you spread it around, and amazing things happen.
Having money is a blessing, and giving it away is even more of a blessing. When you give, good things come back to you, multiplied. It’s the Law of the Harvest.
Looking for Ebonics Masters
I haven’t heard a word about ebonics for a long time, and then this, in today’s AOL News. I had thought it was one of those flash-in-the-pan things, here today and gone tomorrow. Have not heard a serious word about ebonics in, literally, years.
DEA Seeking Ebonics Experts for Narcotics Investigations
Allan Lengel
Contributor
(Aug. 23) — If you speak Ebonics, the federal government may have a job for you.
The Drug Enforcement Administration wants to hire people fluent in Ebonics to help monitor, transcribe and translate secretly recorded conversations in narcotics investigations, according to the website The Smoking Gun and DEA documents.
The Smoking Gun reports that up to nine Ebonics experts will work with the DEA Atlanta Division after obtaining “DEA Sensitive” security clearance.
Ebonics, or “Black English,” generally is defined as a nonstandard form of English spoken by African-Americans.
According to the job description, Ebonics experts will decipher the results of “telephonic monitoring of court ordered nonconsensual intercepts, consensual listening devices, and other media,” the website reported.
Rainbow to the Rescue in Pensacola
This post is about an amazing blessing. You won’t think it is a blessing at first, you will think it borders on disaster, but stop. Think about it.
Late this afternoon, our contractor friend was in putting bars in the guest suite that people can use to help navigate around, help lift themselves off the toilet, etc. We were busy looking for a stud for the shower bars when it started raining.
“That’s raining pretty hard.” he said.
“It rains like that all the time,” I said blithely.
But it really was coming down, and it wasn’t just for a few minutes, it poured, and it kept pouring. The lightning was really close and we heard a loud CRACK! and then BANG and the power transformer on the post near my house was hit, but my power must come from somewhere else because, by the Grace of God, we didn’t lose power.
“Oh no! This has never happened before!” I exclaimed as I saw water seeping in the guest suite where we were working. (This has been cleaned up a little bit for this family blog.)
I thought it was coming in under the French doors, but when I grabbed the old towels for soaking up purposes, I saw that there was more . . . coming from under the walls! Horrors! I was almost stopped still in my tracks – there aren’t enough towels in Pensacola to handle the amount of water seeping in!
“This is a task for Rainbow!” my contractor said, and ran for his truck, to exchange it for his Rainbow truck (he is both a contractor and a Rainbow franchise operator).
While Dave was gone, his assistant, Bobby, used their wet vac to get as much water up as he could, dumping the full tank several times out the window as we struggled. Finally, the rain slowed, and we could mop up the remaining wetness. He started a fan.
Dave came back with the big Rainbow truck and an intimidating amount of equipment. Now I will go into a parenthetical gripe about men and their toys. The biggest part of me is incredibly grateful to have this resourceful man who helps us with our construction and renovation needs, and then is there, like Superman, to the rescue, when disaster strikes. Another part of me wishes he didn’t have that excited gleam in his eye. My problem is his challenge – he loves the adrenalin.
Honestly, it’s only a small part, and mostly it’s because I wish I didn’t have any problem at all. Dave has a meter that shows where water is still sitting in the grout between the tiles, and how it has soaked the baseboards and begun to creep up the sheet rock. He explains how in Florida, where the humidity is so high, the sheet rock can’t always dry out fast enough to avoid mold formation, and that even though it eventually may dry on its own, the mold can survive until the next moisture hits. Oh aarrgh!
Hours later, we have huge fans running, and we have dry air in oscilations being wafted into our walls to insure they dry thoroughly, but not too much. We have machines taking readings. Our insurance company says we are doing all the right things and the adjuster will come by on Monday or Tuesday.
This was supposed to be a quiet Saturday night. If it had been a normal quiet Saturday night, we might have been upstairs, watching some TV, listening to the lightening and not worrying too much about it. We would have gotten up in the morning and gone to church. We might not have even known our guest suite was flooded for days!
So honestly, I feel blessed. I am blessed that if this disaster had to happen, I had people with me who knew exactly what to do, and did it.
As they left, the Gulf Power people were out fixing the exploding power transformer, and I thought how many heroes there are on this earth, people who do their job under the worst circumstances, people who leave their families to serve because there are jobs that must be done.
God bless you, all of you, health workers, police, firemen, electricians, plumbers, emergency services, soldiers and sailors and airmen – all who sacrifice and serve. May you sleep well at night, and may God bless you and your families who support you.
I had a disaster, but I was surrounded by every resource I needed to deal with it. Thanks be to God.
If you have a disaster, and you live in the greater Pensacola area, I can recommend:
Rainbow International Restoration Services
David Murphy
O: 850-994-4411
Cell: 850-281-0232
Zeitoun by Dave Eggers
Do you remember being in university, and how when it came time to buy textbooks, the new ones were really, really expensive, and sometimes you couldn’t find it used and you just had to bite the bullet? Especially in political science and international relations, it didn’t take me long to figure out that many of the authors had one little idea, and they stretched it, kneaded it, elaborated upon it, made each different iteration a new chapter – but essentially, they took this one little idea, stretched it into a book and charged $30-$40 bucks for what might have made a good essay in Foreign Affairs or the New Yorker.
I often felt so cheated. I often find that when I look at the New York Times list of Best selling Non Fiction, most of the books look just like that.
When I bought Zeitoun, that day I just needed an escape, I didn’t know it was non-fiction. I had seen Zeitoun mentioned, even advertised in my very favorite magazine, The New Yorker. I fell in love with The New Yorker when I was a kid, even though I didn’t understand half of the comics, I thought they were hilarious. I still do. 🙂 When my New Yorker arrives, I read it cover to cover, and I often order books reviewed or recommended there.
I started Zeitoun shortly after watching the HBO series Treme´ about life just after Hurricane Katrina, so this book was timely and relevant. Zeitoun, a Syrian immigrant to the US whose wife is a Moslem convert, has a thriving painting and contracting business. When Katrina threatens, his wife and kids leave town, but he stays to watch over his multiple properties and businesses.
He survives the hurricane, and actually finds the change of pace enjoyable. He has a canoe he bought at a yard sale, and he rows around the neighborhood feeding dogs locked inside his neighbors houses, checking on his friends, rescuing stranded people or notifying rescue services where people need their help – he has a feeling he is exactly where he is meant to be, that he stayed on in New Orleans as part of God’s purpose for his life. He feels valuable and useful.
Then, one day, as he is checking on one of his rental properties, he is arrested, along with three friends, in the one house they know has water for showers and a working land line, which they all use to call their families. It is Zeitoun’s property. They are arrested by the National Guard.
One of Zeitoun’s friends, Nassar, has ten thousand dollars with him. Any of us who are expats can laugh – every expat has his cache of emergency escape money. Nassar, on hearing the hurricane was coming, withdrew his savings from the bank so it would be safe. The National Guard arrests them and takes all their money, wallets, identification and sends them off to jail, and in the chaos of post-Katrina New Orleans/ Louisiana bureaucracy, there is no paperwork and their families have no idea where they are.
Nassar and Zeitoun come into the worst of it, because they have Arab names, because of the large amount of cash Nassar has, and Homeland Security advisory that terrorist organizations could try to take advantage of the post-disaster confusion. It is seriously Kafka-esque; they are good men who are just in the wrong place at the wrong time with the wrong last names. Most of the meals served in the prison contain ham or bacon or pork. The system just stops working, and they never even get to telephone people who could clear their names and get them out.
I couldn’t stop reading. Eggers captures the sensual aftermath, the sewage, the foul water, the stink of rotting food and rotting bodies, and the bureaucratic nightmare of trying to prove you are innocent when you don’t even know the charges against you, and people are being picked up on mere suspicions.
While Zeitoun is eventually released from prison, and his construction and painting business flourishes, his family is not left untouched by the post-traumatic stresses the events surrounding Katrina. Every life resounds with the impact of Katrina and the damage inflicted on New Orleans. His friend Nassar never got his ten thousand dollars back.
I love books about people who come to America, create a business, and make a go of it. Zeitoun is one of the best – he isn’t afraid of hard work, and he loves his life and family. His story is well worth a read.
Zeitoun is available from Amazon.com for a mere $10.85 plus shipping, and while I own stock in Amazon, I don’t get any kind of payment for mentioning them in reviews. 🙂
Really Bad News for USA Olive Oil Lovers
Horrifying. I read the labels. I thought we could trust the labels. Thank God for independent testing. Bring on the Palestinian Olive oil!
Most ‘extra virgin’ olive oil bottles are actually cheaper mix
(See full article from WalletPop
More than two of every three bottles labeled imported extra virgin olive oil are either a cheaper grade of olive oil or adulterated with another type of oil, a University of California at Davis study found.
Top-selling brands including Bertolli, Filippo Berio, Carapelli, Pompeiian, Colavita, Mazola and Carapelli all had bottles that flunked the test — containing instead a cheaper virgin olive oil, the study by the university’s Olive Center found. Even a brand carrying the name of TV host Rachael Ray — who frequently touts her supposedly extra virgin olive oil — flunked the testing on two of three samples.
The chemical analysis did find that 90% of the California-packaged olive oils were indeed what they claimed to be. Two that were exactly what they claimed to be were Walmart’s Great Value brand and Costco’s Kirkland Organic.
“The intent of the study was to provide consumers and retailers with an accurate picture of the quality of olive oils now being marketed through grocery stores and other retail outlets in California,” Dan Flynn, executive director of the Olive Center, said in statement sent to Consumer Ally. “Our hope is that these findings will lead to improved methods for evaluating extra virgin olive oil, and increased consumer confidence that ‘extra virgin’ on the label means extra virgin in the bottle.”
Flynn said the United States is the world’s third-largest consumer of olive oil.
Consumer Ally contacted several of the largest manufacturers cited in the study, but only one immediately responded to the request to comment on the study. A Colavita official wanted to read the study before discussing.
A history of duping consumers believing they’re buying the rich-flavored and often pricey extra virgin olive oil led the federal government to enact more stringent olive oil standards, scheduled to take effect in October. In 2008, Connecticut became the first state to regulate olive oil after finding that some being sold included nut oils or soy oils, which could cause dangerous allergic reactions.
“Before this study, we had anecdotal reports of poor quality olive oil being sold as extra virgin,” Flynn said. “Now there is empirical proof.”
Some of the tests analyzed for problems that would affect flavor — the very essence of extra virgin olive oil. “Many of these oils just did not taste good,” Flynn said.
He cited the following reasons for the oil flunking the tests:
adulteration with cheaper refined olive oil
oxidation due to elevated temperature, light and or aging;
poor-quality oils made from damaged and overripe olives,
processing flaws or improper oil storage.
See full article from WalletPop: http://srph.it/9Svxpx
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