
It was like the ninth circle in Hell. We had been told this was the best clinic in town, so when we thought the Qatteri Cat was having a problem, we made an appointment, and braved the Doha drive-time traffic to get there, only to discover that there were like 25 people milling around the waiting room, most holding animals loose in their arms, and a feeling of desperation in the air.
The customer service was shocking. I watched one man, big guy, football-player type, sway and his knees nearly buckle as the curt woman behind the desk said in her loud voice “Oh! Your cat didn’t make it! Your’s was the little grey cat, right?” He was devastated. I was horrified that the news could be delivered so callously, and so loudly.
Many of the people without appointments had kittens bought at the Souq al Waqif. You know I love the Souk al Waqif, but if you buy an animal there, you are buying an animal who already has strikes against it, and people who breed them just for sale, with no regard for ethical treatment of another living creature. You are buying trouble, and big veterinarian bills. It’s gotten so bad for me, I can’t even walk through the bird/animal area anymore. I can’t bear to see the way the animals are treated.
We got to see the vet over an hour later. He was nice, very professional, very knowledgeable, and I cannot imagine what it is like having to run a veterinary service under these hellish conditions.
One of his handlers walked in, looked at me coldly and said “Is this your cat?” I said yes, and she continued on “this is the worst cat I have ever handled. He is EVIL! He is VICIOUS! He is the cat from hell. Is he like this at home?”
Imagine saying something like that to a customer!
I felt like I had been punched in the stomach. The Qatteri Cat had a rough beginning in life. I met his first owners, and the women in the family didn’t like him. When he came to live with us, he loved – and trusted – AdventureMan from the beginning, but it took me a long while to win his trust. He was skinny and always watching my feet and hands; he would flinch if I moved too quickly. He had been mistreated.
He has bitten me twice, in his seven years living with us, both times when other cats were around and he was scared. When he is scared, or when he is in pain, all his natural instincts kick in. I give him a short time-out in a confined environment (the bathroom!), and everything is fine. He’s a cat. No, he is not vicious at home. He is a SWEET cat!
He has never misbehaved at a vet clinic, never. At the clinic in Kuwait, he couldn’t wait to get out of the cage; the female Italian vet told him what a handsome big boy he was and he was putty in her hands. I have to admit it, I felt a twinge of jealousy. He had eyes only for her!
The Qattari Cat is a cat who wants to co-operate. It doesn’t matter how good the vet is, if the staff is unprofessional, discourteous to the point of rudeness, and ignorant about handling animals, we won’t go back. We won’t risk him being handled cruelly. I cannot imagine why they keep this woman on their staff.
But I couldn’t resist taking a flash photo of QC to illustrate this post, with demonic, gleaming eyes, LLOOOLLLL!
January 28, 2010
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Bureaucracy, Character, Civility, Communication, Customer Service, Doha, ExPat Life, Family Issues, Kuwait, Leadership, Living Conditions, Pets, Qatar, Qatteri Cat, Rants |
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I have the most wonderful housekeeper who helps me out a couple days a week, and other occasions. She is a woman I greatly admire; she works hard to provide education for her children, and she is also a strong voice in her community, giving sound advice to younger women and organizing people for positive change.
Today I asked her if she had taken the bag I had made for her when she went home for a recent visit.
Here eyes gleamed.
‘Oh YES!’ she said, her smile so large it was like the sun rising over the Gulf. ‘It was the only thing I carried! And on my way home, I was waiting for my plane and the desk attendant approached me and asked where I was going. I said ‘Abu Dhabi and Doha’ and he asked if I minded if they upgraded me to Business Class’
We both danced for joy. Manila to Abu Dhabi in business class. Wooooo HOOOO! That’s a LONG flight.
‘Did you sleep?’ I asked.
‘At first, no, because I didn’t know how to operate the seats.’ she responded.
‘And then?’ I prompted
‘I figured it out,’ she grinned.
She thinks it was the bag I made for her. I think God just knew Grace needed a little grace. 🙂
January 23, 2010
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Adventure, Bureaucracy, Character, ExPat Life, Interconnected, Relationships, Travel, Work Related Issues |
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Man cleared of abusing expat woman
By Nour Abuzant
From The Gulf Times Court RoundUp
A Doha court acquitted a man, for lack of evidence, of the charge of abusing an American woman on July 15, 2008.
According to the chargesheet, the 36-year-old accused entered the woman’s bedroom at night and “fondled” her while she was sleeping next to her husband.
The woman, 34, told interrogators that the accused local was a family friend and he had unsuccessfully tried to start a relationship with her.
The judges were told that the husband confronted the intruder, “who injured himself while fleeing the scene.”
The Nepali security guard at the compound where the alleged incident took place said that he saw a man trying to enter the compound and he tried to prevent him from entering the building.
However, the guard failed to identify the man at a police parade stating “it was too dark to recognise anybody.”
The defendant’s lawyer said his client had tried to call the woman on July 14 as he was a close friend of the family.
Explaining the “non guilty” verdict, the court of first instance said neither the American couple nor the security guard could recognise, beyond any reasonable doubt, the intruder. “Also no fingerprints were taken from the scene.”
The court said that the circumstantial evidence was insufficient to convict the accused.
January 19, 2010
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Bureaucracy, Cultural, Doha, Law and Order, Living Conditions, News, NonFiction, Qatar, Safety, Values, Women's Issues |
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‘Glimmer of hope’ in custody battle
From the Qatar Gulf Times
British mother Rebecca Jones has described the decision by a Qatari judge to bring her son to court as a “glimmer of hope” in her ongoing battle to regain custody of Adam, saying that the judge’s decision that the boy’s attendance is necessary feels like her first victory in the case.
“I’m thrilled that Adam will be given the opportunity to tell the court how he wants to come home to his Mummy, Daddy and little sister, and that the court will have the chance to see how he is suffering,” she told Gulf Times yesterday.
Jones, who claimed that her son was kidnapped when she was “tricked” into visiting the country in October last year, is particularly worried about the mental and physical state of her son, saying that he had been ill in recent weeks because of the stress surrounding the current situation.
However, the most recent ruling in the case has given her some hope that she may be reunited with him on a permanent basis in the not too distant future.
Earlier this week a judge ruled that Jones’ appeal will be held on February 11, and that both Adam and his 77-year-old grandmother who was originally awarded custody of him, should attend the court hearing.
Jones is also fighting a court case to increase her visitation rights with her son, something that will be decided on February 3.
She is hoping to be awarded more time with Adam, as well as the ability to spend time with him outside of the house in which he is currently living.
“He seems to be ill because of stress and has been physically sick recently,” she claimed, adding “he is very upset and very nervous on each visit – the second I walk through the door he asks me when he can come home.”
Another major concern for Jones is the educational aspect of her son’s life as it will shortly be the fifth month that he has gone without attending school.
But for now, Jones is just looking forward to the court hearing in which her son will finally be given a voice. “I truly believe that the court will do the right thing,” she added.
January 19, 2010
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Aging, Bureaucracy, Community, Cultural, Doha, ExPat Life, Family Issues, Generational, Health Issues, Law and Order, Living Conditions, Marriage, News, Qatar, Women's Issues |
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Traffic fine rumours squashed
Web posted at: 1/12/2010 5:13:28
Source ::: The Peninsula / BY MOHAMMED IQBAL
BY MOHAMMED IQBAL
DOHA: As rumours continue to circulate about a steep hike in traffic fines, a senior official of the Traffic Department has clarified that such reports are totally baseless and there is no change in the traffic law.
Over the past month, e-mail messages have been circulating about a new “traffic violations law” with a detailed list of new fines for different violations. Though the messages appear to be a fraud at the very first look, they have been widely circulated, causing confusion among the public.
“The Traffic Department is dealing with all violations as per the current traffic law, without any change or amendment,” said Brigadier Mohammed Saad Al Kharji, Director of the Traffic Department, while denying the reports spreading through mobile phones and the Internet.
The email message about the “New traffic violations law — October 2009” gives a comparative list of the “new” and “existing” fines. Anyone who is aware of the current law would immediately realise that the message is fake, since many of the existing fines mentioned in it are incorrect.
For instance, it says that the “fine for using a mobile phone while driving” has been raised from QR3,000 to QR10,000, whereas the existing fine for this violation is QR500. Similar is the case with most of the other violations.
Only a naïve person would believe this message when it says that the fines for most violations have been raised from QR10,000 to an incredible QR50,000.
Despite all this, the message has been circulating fast as people forward it to others without thinking much about the content. The Peninsula has received a number of calls from people seeking a clarification on this matter.
A resident said he had seen the same message displayed prominently at a work site in the Industrial Area a few weeks ago.
An expert from the Traffic Department told The Peninsula yesterday that he had been receiving a number of queries from people about the issue.
“It is surprising that people go by such rumours. Anyone would know that if there is a major change in the traffic law it would be announced through the media by senior officials,” he added.
It has been pointed out that many residents don’t have easy access to authentic information about the traffic law since an official English version of the law is still not available.
January 12, 2010
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Bureaucracy, Communication, Community, Crime, Cultural, Customer Service, ExPat Life, Law and Order, Lies, Living Conditions |
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These articles are in today’s Gulf Times, under Court Roundup.
Jail term, fine for death crash
A local motorist has been sentenced to three-month’s imprisonment for reckless driving that led to the death of a 56-year-Pakistani pedestrian.
The Doha court of first instance imposed on the 26-year-old motorist a fine of QR20,000.
The fatal accident took place in the Old Airport area on September 27, 2008. According to the traffic report, “the accident occurred because the motorist was speeding.”
A traffic official told the court that the motorist was driving at 80kmph on a busy street.
Family members of the deceased can claim blood money in a civil court.
Man sentenced for stealing
A Sri Lankan driver has been sentenced to a year-imprisonment for stealing items including two gas cylinders and a vacuum cleaner from the labour camp of a private company. Four of the co-accused were sentenced in absentia to five years in jail.
The theft took place on July 21, 2008 in New Rayan area, the charge-sheet said.
Two Egyptians, who witnessed the incident, testified that they saw five men loading the items, estimated to cost QR4,000, on to a pickup from a store inside the camp.
The Egyptians said they captured three of the workers while the others drove away in the pick-up.
The police arrested all the accused and four of them were deported on an administrative order before the commencement of the trial.
January 11, 2010
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From today’s Gulf Times
When I was new to Qatar, and thrilled to find my hometown Starbucks going great guns here, I asked “Where is the tip jar?”
Every Starbucks has a tip jar. Everywhere. Baristas don’t get paid that much; you always tip. Often they are young people stretching to pay the rent while they go to school, or trying to raise a child as a single parent. A tip is a way to allow God to redistribute income in the world; you let it go freely and He sends it where it should go.
The barista reached down and pulled out a jar, but did not look encouraging.
“Why is it down there?” I asked, naively.
“We don’t get these monies,” the barista said. “The Management takes everything.”
So I started asking at every Starbucks, and the answer was always the same. The workers don’t get the tips. Management takes everything.
Jesus said it was easier for a camel to go through the eye of a needle than for rich people to get into heaven. When I hear stories about the workers not getting the tips, or workers being exploited, being treated as a resource or commodity rather than as partners in operations, I fear for the people who would take these monies out of their own greed. I fear for them in the afterlife. If we are not open handed, using our wealth to help others, maybe it will be our burden in the next life, and we will regret having to carry it around. Maybe it will be a barrier, and we can just peek over to see the life of the spirit we might have had. I fear for people who cannot overcome their greed, and share the wealth.
‘Hidden charges’ at restaurants slammed
By Sarmad Qazi
Irked by having to pay what they call “hidden charges”, some customers have expressed their displeasure at the increasing practice in restaurants of adding “service charges” to their final tab.
Patrons say they do not mind paying the extra so long as any additional charge is written visibly on the menus and the money actually goes to who it is originally charged for – the staff.
“The fact that my bill had a 10% service charge came as a surprise. The font size used on the menu to announce the charge was smaller than a bank’s fine print,” a customer of a fine dining restaurant said.
Debate on the subject is raging across the region. Just last week, the UAE outlawed the practice and warned restaurants and cafés to do away with the practice by February 1 or face fines ranging between Dh5,000 to Dh100,000. Exempted from the rule are restaurants located in hotels.
Service charge, often added to the final bill at dine-in and table-service restaurants (not applies on take-outs, home delivery), usually ranges from 5% to 20% depending upon the quality of the outlet. The practice is allowed at restaurants inside hotels but has caught up outside too.
Restaurants, however, yesterday defended the service charge and maintained the money went towards staff waiting tables and inside the kitchen.
“Various establishments use it for different purposes. We use it as a motivational factor for our staff,” said a senior official at a food and beverage company which manages some of the leading franchised restaurants in Qatar.
But customers also accused restaurants of pocketing the extra money rather than giving 100% to employees.
“If all of the service charge is not passed down to staff then restaurant use the money to cover breakages (glass, cutlery etc) by employees rather than managements increasing the cost of products (on the menu),” a general manager of an American franchised chain of restaurant said.
The practice is not restricted to branded restaurants only as some local fine dining restaurants in Qatar also take service charges. Most officials Gulf Times spoke to were not sure whether a prior Baladiya or Ministry of Business & Trade permission was taken before the charge was introduced.
Industry officials also dismissed suggestions that instead of a separate service charge they should increase the price of products as “impossible”.
“This can’t be done. Increase in prices will make the customer move to a competitor,” a restaurant official said.
“We do however waive the service charge if a customer insists or if they do not feel like they received the level of service they expected,” he added.
January 6, 2010
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Bureaucracy, Character, Charity, Community, Customer Service, Doha, Eating Out, ExPat Life, Financial Issues, Interconnected, Lies, Living Conditions, Values, Work Related Issues |
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Community policing is necessary when we neglect to police ourselves. . . if, for example, we find ourselves throwing a tissue out of our car window as we drive along, littering the pristine streets of Doha. If we bully someone because we want that parking spot he is driving into, if we disrupt the peace and quality of life of others by our behavior.
I notice, in this story from the Gulf Times, that women are a part of this program, and that they are wearing uniforms, and hijab, and that those uniforms are very modest and also that they are wearing pants. Please see the previous article.
I commend Qatar for this visionary program, helping the community police itself, and for including women from the very first class.
46 take part in community policing basic course
Graduates with officials at the convocation ceremony

The Police Training Institute (PTI) recently held a ceremony to mark the graduation of participants in the first batch of the Community Policing Basic Course, under the auspices of Minister of State for Interior Affairs HE Sheikh Abdullah bin Nasser bin Khalifa al-Thani.
Some 46 students from various security departments took part in the course, which lasted seven weeks, said a spokesperson.
The ceremony was attended by the chairman on the Central Municipal Council, HE Nasser al-Kaabi; director of the PTI, Brigadier Mohamed Hassan Youssef al-Saei as well as other ministry officials.
Brigadier al-Saei explained that the course has been conducted to “enhance the role and mechanisms of community policing,” as well as helping to create partnerships with various social institutions to help with national security.
The PTI director added that the graduates of this course will be able to translate the Ministry of Interior’s aims and strategies to encourage understanding between various communities and to help the police to be able to prevent crimes before they are committed.
Brigadier Rashid Shaheen al-Atheeque, chairman of the steering committee of community policing, said: “The graduation of the first course of community policing is one of the stages of qualifying the national cadres at the Ministry of Interior to work in the national project.”
“Qatar is currently witnessing progress in all aspects of development in economic and social fields – this increases the role of all sectors in the country to face all kinds of challenges brought with this development,” he said, adding: “These factors require the improvement of capabilities to keep pace with development.”
Brigadier al-Atheeq explained that the ministry had pursued the initiative of community policing to help reduce crime throughout all institutions, and said that they had pursued the objective with the co-operation of the Supreme Council for Family Affairs as well as other ministries and companies, working towards the National Vision 2030.
He explained that the concept will initially be employed in the North Security Department from April 2010, with plans to apply it across the board from 2011.
Representing the director of the Ummul Qura Independent School for Boys, teacher Areezah al-Yami described the noticeable benefits of introducing the community policing programme in the school over the past year.
January 4, 2010
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I almost missed this article, and I am glad I didn’t. This is what I love about reading newspapers in the Gulf, you find information in the most unexpected places.
So you are led to believe that the article is about an increase of injuries in the workplace. What it also contains is some fascinating information I’ve been wondering about – traffic injuries.
I have this unsubstantiated theory that the people who suffer the majority of traffic accidents would be the people who drive more recklessly, and have weaker driving skills – perhaps failing to signal? Perhaps failing to check their rear view mirrors before passing? Perhaps driving too fast for road conditions? I know, I know, go figure, I think the roads are a place for grown-ups, people who understand that by sharing the road peaceably, we all get where we want to go.
The nationality with the largest percentage of injuries are Qatteri @ 21%
The nationality of almost all of the work environment injuries are – no kidding – expatriate.
Almost 100% of the Qattari injuries are driving related. Driving related injuries account for 32% of the total injuries treated, road related + work related.
The second largest nationality with injuries is the Nepalese – 16% of the injuries. Almost all of their injuries, along with Indians – 14%, Egyptians – 7% and Pakistanis – 5% – are work related. 32% of those injuries are from falling from a height. The work related injuries, according to Dr. Raghad, are in proportion to the nationality proportion of the population.
So the question I ask is – If the nationality with the greatest percentage of injuries, 21%, also falls into one of the two highest catagories – road injuries – 32% of all injuries, and if these injuries are totally preventable – wouldn’t it make sense to enforce the existing traffic laws?
I don’t see a lot of Qatteri women driving, so I would hazard a guess that most of these injuries are young men. With Qatteri men already a minority of the population in Qatar, doesn’t it make sense to protect that priceless national resource with increased driving education, supervision, and strict traffic law enforcement?
More than 50pc of all injuries work-related
Web posted at: 12/29/2009 1:25:26
Source ::: The Peninsula
Dr Ahmad Al Shatti, Director of Occupational Health Department at Ministry of Health, Kuwait, gives a workshop at Supreme Council of Health yesterday.Shaival Dalal
DOHA: More than 50 percent of all injuries in Qatar are caused by work-related accidents. The most common among such incidents is falling from a height that causes 32 percent of the injuries, which is equal to the number of injuries caused by traffic accidents.
This was disclosed by officials of the Hamad Trauma Center at the Hamad Medical Corporation (HMC) at a workshop on occupational health held at the Supreme Council of Health (SCH) premises yesterday.
Road accidents and fall together cause 64 percent of the injuries- 32 percent each. The third largest victims are pedestrians- 11 percent. Six percent of the injuries are caused by a falling object that mostly hit people on a work site and equal number of cases are attributed to burns. Three per cent of the injuries are caused by accidents involving All Terrain Vehicles (ATVs).
Expatriate workers remain to be the biggest sufferers from injuries. However, nationality wise, the highest number of cases are reported among Qataris- 21 percent- most of whom were victims of road accidents.
Nepalese stood second, with 16 per cent of the injuries, followed by Indians- 14 per cent. The other two most affected nationalities are Egyptians (7 percent) and Pakistanis (five percent).
“Work- related accidents and injuries are the highest among Nepalese, because they are the single largest nationality being employed in the construction sector. Other nationalities are also affected proportionate to their numbers in the industry,” Dr Raghad, Injury Prevention Director at the Hamad Trauma Center told The Peninsula on the sidelines of the workshop.
The workshop attended by representatives from the Labour Department, HMC, Qatar Petroleum, RasGas, Ministry of Environment, Medical Commission, Qatar Airways, among other organisations discussed ways to improve the occupational health services in Qatar.
THE PENINSULA
Lest you think I have a think against male Qatteri drivers, I don’t. The older Qatteri male drivers are very gallant, very gentlemanly, on the roads. They have manners, and graciousness. From time to time, I also run across well mannered young Qatteri drivers. They use their turn signals. They wear seat belts. The allow other people to zipper-in. It breaks my heart, in Qatar, in Kuwait, that so many of their young men lose their lives on the roads, or suffer horrible injuries, injuries which take months, even years, from which to recover. What a tragic waste.
December 29, 2009
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Bureaucracy, Community, Doha, Education, ExPat Life, Family Issues, Health Issues, Kuwait, Law and Order, Living Conditions, Qatar, Random Musings, Safety, Social Issues, Statistics, Work Related Issues |
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Update: LLOOLL, I went to QatarLiving.com and discovered that these “new” laws came out in 2007. These are great laws, deterrents to bad driving and aggressive driving, but the laws mean nothing without enforcement. Do I still see many many children sitting in the front seat? Are people driving while talking on their mobile phones? And not a word about one of the worst offenses these days – texting.
A recent study showed texting is even more dangerous while driving than talking on a mobile phone:
The crash risk attributable to texting is substantial. One possible explanation is that drivers who text tend to decrease their minimum following distance and also experience delayed reaction time. For example, in the Drews et al. study, drivers’ median reaction time increased by 30% when they were texting and 9% when they talked on the phone, compared with their performance in a driving-only condition.
Notwithstanding the safety risk of texting while driving, previous research by Drews and colleagues at the University of Utah — not to mention crash data and widespread legislation — makes clear that using a phone while driving is dangerous.
(To check my source, just click on the blue type, above)
We were talking about people who were saying “Qatar is the most dangerous place to drive in the world” and wondering where this is coming from? Most of us have driven in more dangerous places, but this is the new quote floating around, with no foundation, no statistics, no studies, at least not any I can find with a simple Google.
The topic of new laws came up next over Christmas dinner. New laws? New fines?
“I never saw a word about this in the paper,” I said, peevishly.
“Oh, didn’t I tell you?” said AdventureMan.
People who have been married a long time will understand the urge to kill . . .
Someone else jumped in,
“I think the different companies are passing it around. The Education Foundation has it. Some of the universities have it. That’s the way it is in Qatar, news of new laws filters out.”
LLLOOOLLL. News of new laws “filters out?”
I found it online HERE, at Team BPH and it looks exactly like the copy AdventureMan brought home yesterday, but there is no attribution. Who put this out? There is no kind of official marking on it at all.
IF ENFORCED, these laws would have a serious effect on Qatar traffic.



In theory, these went into effect in November 2009, just last month. Who issued these? Has there been any coverage in the newspapers? TV? How can people be held accountable for violating laws of which they are not aware? Or is this something one of the companies printed up, anticipating new laws?
December 28, 2009
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