Mom Hugs; Babies Brains Get Bigger :-)
I saw this on one of the parenting posts on AOL and loved it. Hug your babies, yes, hug them and hug them again! Make their brains grow BIG and strong!
The Prophet Jeremiah Ponders the Ways of the Wicked
Today the prophet Jeremiah sounds like a modern man – asking why, when we know what is good and what is bad, that some choose bad, and seem to do just fine – even better than the rest of us?
From the Holy Week readings in The Lectionary:
Jeremiah 12:1-16
12You will be in the right, O Lord,
when I lay charges against you;
but let me put my case to you.
Why does the way of the guilty prosper?
Why do all who are treacherous thrive?
2 You plant them, and they take root;
they grow and bring forth fruit;
you are near in their mouths
yet far from their hearts.
3 But you, O Lord, know me;
You see me and test me—my heart is with you.
Pull them out like sheep for the slaughter,
and set them apart for the day of slaughter.
4 How long will the land mourn,
and the grass of every field wither?
For the wickedness of those who live in it
the animals and the birds are swept away,
and because people said, ‘He is blind to our ways.’*
Strangers in America; No American Friends
This article is so sad, and I have also seen it the other way around, hoardes of American students abroad, hanging out with other Americans, then other ex-pats, and lastly, the local inhabitants. It IS hard. The differences can seem overwhelming. (That is my very first blog entry, and it had to do with the risks you expose yourself to when you open yourself to a cross cultural relationship 🙂 ) Overcoming those differences makes life so much richer.
Thank you, Professor John Mueller, for forwarding this fascinating article:
Strangers in a Strange Land
March 4, 2013 – 3:00am
By
Elizabeth Redden
In interviews with 40 international students at four research universities, Chris R. Glass was struck by the relative absence of Americans from his subjects’ stories. The interviewees, half undergraduate and half graduate students, described close relationships with their international peers, including those coming from countries other than their own. But while they frequently characterized their American classmates as friendly or helpful, only rarely did they seem to play a significant role in their lives.
“Only one student has described a significant relationship with a U.S. peer and that student was from Western Europe and that peer was her boyfriend,” said Glass, an assistant professor of educational foundations and leadership at Old Dominion University. “That to me is a striking omission from the stories that they’re telling.”
As the number of international students at U.S. colleges continues to rise — and as the mix of international students has shifted in favor of undergraduates — there are increasing concerns as to how well they’re being integrated into campus life. There have been periodic reports of racist incidents and – overt discrimination aside – there is the question of disconnection raised by Glass’s research. Another study authored by Elisabeth Gareis, a communication studies scholar at Baruch College, found that nearly 40 percent of international students reported having no close American friends. In explanation, many of the students cited “internal factors” such as limited language proficiency or shyness, but they also described a perceived lack of interest on the part of American students.
At the recent Association of International Education Administrators annual conference, a roundtable session on the integration of international students (co-moderated by this Inside Higher Edreporter) drew a standing-room only crowd, as attendees discussed the difficulties they’ve encountered in encouraging and equipping American and international students to (productively) interact. Domestic students are not necessarily cross-culturally competent – a point made lucidly when one audience member described the tendency of American study abroad students to request compatriots as roommates. At the same time, international students may not always be interested in initiating contact. An audience member from a Midwestern institution shared his observation that a fair number of students from China – a rapidly growing and by far the biggest group of international undergraduates on U.S. campuses – seem to be more interested in interacting with one another than with their American classmates.
Yet, even those students who are interested may find social structures on campus to be exclusionary or mystifying or both. On American campuses dominated by fraternity and sorority life, or obsession over intercollegiate athletics, or where everyone seems to have gone to the same high school, international students may feel foreign in ways that go beyond their nationality. “The lack of interaction is as much due to individual attributes as it is to social context,” said Glass, who is conducting his qualitative research in collaboration with Rachawan Wongtrirat, the assistant director of Old Dominion’s international initiatives office. Given the natural tendency of people to gravitate toward others who are like them (what social psychologists call the “similarity-attraction effect”), “are universities creating contexts where these interactions can happen?” he asked.
In interviews with Inside Higher Ed, researchers and professionals in international education spoke about the challenges in this regard and their efforts to create opportunities for meaningful interactions between domestic and international students through programming. It seems that many universities have a long way to go in living up to the promise presented by increasing numbers of international undergraduates – the promise being increased opportunities for sustained and meaningful cross-cultural interactions in classrooms, dorm rooms, and so forth.
‘Encounters With Difference That Make a Difference’
“It’s a combination of factors that have made this issue so salient,” said Larry A. Braskamp, the president of the Global Perspective Institute and a professor emeritus at Loyola University Chicago. “One is there are just a lot more international students on campus now, particularly at institutions that have not historically had a lot. The second is that everybody is interested in global learning: we know we need to prepare students to be more globally competent. And the third is that these students represent on some campuses a fairly significant contribution to the bottom line. Most of these students pay full tuition and as a result a lot of institutions see them as one way to balance the budget. So they have to make sure that the retention rate is high; they have to develop a good reputation so that other students will come.”
In Braskamp’s research, he’s found that entering American freshmen do not tend to think complexly, are not comfortable amidst difference and do not typically have friends who are unlike them. “We’ve said, O.K., the implication of all this is we need to create ‘encounters with difference that make a difference,’ ” he said. “I’ve thought of it as students being on a journey: they start with rather simplistic views of themselves, of their social interactions and the ways in which they understand the world around them. So in some ways what we need to do in college is increasingly provide them opportunities for encounters to get them to rethink who they are, how they think, and how they relate to others. In many ways, international students coming on campus is an opportunity for students, faculty members, and international administrators to take advantage of that difference and that diversity. But it’s really hard work.”
Such encounters can be curricular, co-curricular or informal: in fact, Braskamp’s research suggests that informal encounters such as discussion of current events with other students may be the most impactful. Still, he emphasized that there’s much more that can be done in the classroom to facilitate such encounters. In a sample of about 48,000 undergraduates at more than 140 four-year colleges, he found that about one-third report never having taken a course that “focuses on significant global/international issues or problems” or that “included opportunities for intensive dialogue among students with different backgrounds and beliefs.”
As one audience member at the AIEA conference said, unless faculty members are on board, all the student services programs in the world won’t be enough: “Students really look to their professors to give them direction and advice and deepen their conversations, so if faculty were taught to embrace these conversations about ‘difference’ and ‘other’ and ‘cross-cultural competencies’ and international challenges in engineering, then those conversations would take on meaning for the students,” she said. Participants in the session described the value of professional development programs such as Duke University’s Intercultural Skills Development Program for faculty and staff.
Case Western Reserve University is another institution that has begun to offer training designed to help professors better serve international students and integrate them into the classroom: according to Molly Watkins, the university’s director of international affairs, the first two trainings focused on Chinese students and attracted 60 to 70 faculty members each. “There’s obviously a need,” Watkins said.
Opportunities for Meaningful Interaction
At the AIEA session, audience members discussed co-curricular strategies such as peer mentoring or “buddy” programs, living-learning communities and other residence life initiatives, and more robust orientations for international students. Many universities have some iteration of one or all of the above: Mount Holyoke College, for example, has a new “Global Partners” program that pairs returning study abroad students with new international students and holds “re-orientation” events for international students during the academic year. The University of Iowa is launching a new required online orientation program that will begin in the summer before the students arrive and continue with five to eight small-group sessions throughout the fall semester.
The University of Arkansas at Fayetteville, which had 611 international undergraduates last fall, has a host of programs with alliterative names like Campus Cousins, Friendship Families and Global Greeks, which pair international students with American students, local families and fraternity or sorority members, respectively. Wesleyan University is “trying to capitalize on the idea of roommates,” hosting a dinner for first-year international students and their roommates at the beginning of the fall semester, according to Alice Hadler, the associate dean for international student affairs and an instructor of English. St. Norbert College, a Roman Catholic institution in Wisconsin, has a living-learning community with 25 international and domestic students (international students are the resident advisers) and a 10-member interfaith group consisting of Muslim students from Saudi Arabia and domestic Christian students. Initiatives such as these reach only a small number of students, concedes Marcy O’Malley, St. Norbert’s director of international programming, but, she said, “What I’ve seen work is one-on-one.”
“Instead of superficial contact with a lot of people, do more meaningful contact with a smaller number, and let them be your ambassadors to the larger student body,” she said.
Christopher J. Viers, the associate vice president for international services at Indiana University at Bloomington, has used theInternational Student Barometer to survey students about their experiences, and cited the surprising finding that international students rate their relationships with American students as those that are most important to them (as compared to relationships with other students from their home country or international students in general). “In looking at the feedback that came in we thought very critically about what we could do to help facilitate opportunities for international and domestic students to interact in meaningful ways to hopefully have conversations and potentially build relationships,” Viers said.
In talking with colleagues across the country, Viers said he’s come to the conclusion that “too often our programming is limited to the one-time, big, annual event.” This event, which often takes the form of an international student fair or show, can be good in celebrating international students’ contributions to campus and perhaps can help a domestic student learn a bit about another culture or cultures, but, he said, “opportunities for meaningful transformative learning are pretty limited.” As such, he continued, “We work hard to provide the big annual event that helps to showcase the contributions of our students and the diversity of the population with the excitement and food and entertainment, but not a week goes by when we’re not putting together, hand-in-hand with students, small, highly interactive opportunities for domestic and international students to get together. We run a weekly noon concert series, for example, where students from our Jacobs School of Music perform classical music or folk music from their home country and then there’s a free lunch that’s provided. That regularly gets people who have an interest in music together.”
“It’s absolutely essential as colleges are putting in place plans to actively grow international enrollment that appropriate levels of service and support are put in place, and then the students have responsibilities as well,” Viers said. “So much of just about anything in life in terms of what you gain from an experience has much to do with what you put into it yourself. This is where at times perhaps those of us in the field of international education are not vocal about some of the very real, very significant additional hurdles and challenges that students from other countries face while they’re here: the enormous pressures that they’re under to succeed academically and to move as quickly as possible though a program. It’s very expensive to come to the U.S. to pursue an undergraduate degree. There are often major expectations from family members and others; there’s a lot of pressure to succeed and do well.” And then there are the extra academic challenges inherent in pursuing a degree in a non-native language. Is it any wonder that not every student will want to come out for mixers and “cultural coffee hours”?
“I think that sometimes we underestimate that pressure, and apply a different kind of meaning to the experience that we perceive a student is having,” Viers said.
The Orphanmaster by Jean Zimmerman
The Orphanmaster is another National Public Radio recommendation for people who like historical fiction, which I really do. I remember being a kid, and yawning my way through history, memorizing dates, it all seemed so irrelevant. Discovering historical fiction was like a light going on in a dark room for me – clever authors have found ways to illuminate events otherwise beyond my comprehension or worse – events I have a hard time making myself care about.
Suddenly, the times are right now and relevant when the right author handles it, and it isn’t always easy to get it right. I have a few very favorite authors – Philippa Gregory, Zoe Oldenberg, Sharon Kay Penman, Jean Plaidy, Edward Rutherford – authors who do a lot of research before they ever sit down to write a novel, and from whom you can learn a lot. They get the nature of the dialogue right, they get the customs, traditions and mind-sets right, and they get it right when a person is born ahead of his or her time in terms of the challenges they face.
I couldn’t put Orphanmaster down. It has to do with an era in American history which barely gets a paragraph in many history books, when the Dutch had a colony on what is now Manhattan Island, and trading posts up what is now the Hudson, into what is now New York. It was New Amsterdam, and many of the street names in modern day New York reflect their Dutch origins.
The Orphanmaster‘s main character is not the Orphanmaster. He is a supporting character to the main character to a girl orphaned at 15, daughter of a Dutch man and wife who were not rich, but who did all right. They had a business, they traded, Blandine learned many things before they died, leaving her an orphan. She was determined to be what would now be an “emancipated minor,” but until she turned 16, she was semi-legally under the responsibility of the Orphanmaster, who sort of kept hands off and sort of watched out for Blandine. She lives on her own and is a successful trader, in her early twenties. She is also a very clean housekeeper, and has plans to grow her trading business, and has a serious suitor she intends to marry.
Orphans start disappearing, and we discover a monster, a witiga, is on the loose. Blandine, and her new friend Drummond, are intrigued and disturbed by the disappearance of orphans, and the bloody, ritualistic mutilations of the orphans by the legendary Witiga.
It’s well written. You want to keep reading and keep reading because you want to know how it ends and how they are able to solve the problem.
It’s not one of the best books I’ve ever read for one reason – the author had the main characters talk as if they were modern people, using modern language, like ‘stuff.’ There was great openness between Blandine and her male friends. Blandine made all her own decisions, made her own arrangements and had full freedom, going where she wanted, doing what she wanted. The author explains it as part of the Dutch system, where some women had a lot of freedom, but I have a really hard time believing in a Dutch colony in the late 1600’s that any woman had the freedom Blandine had. There are parts of the novel where I am reading fast because I want to know what happens next and I get stopped up because Blandine says or does – or even THINKS – in a way that is very modern, and I just can’t buy it.
We are who we are. There are many smart women. Most women through the centuries have had to learn to maneuver in whatever societal constrictions they have been allowed. I suspect there were a lot of societal restrictions in New Amsterdam, and Blandine’s freedom to take off with only her male servant, to run off and live with a man not her husband (even though they are both escaping death sentences), to live an unescorted life . . . I just have a hard time buying it. I know how restricted women are even to day. Four hundred years ago, women were more restricted, and worse, we bought into it. We didn’t have a lot of choices.
So I like this book, and I think there is a lot of information that is true of the settlement of New Amsterdam, I loved the geography and the physical descriptions, I loved the maps included, I loved the descriptions of food and living conditions. I do not buy the heroine, not for one minute. I do not believe, in that historical context, she would have been possible.
Christ Church Antique Fair 2013
More people attending the Preview, more tickets sold, more people buying up antique linens, jewelry and silver . . . I think we’ve turned a corner on the economy. People seem to be feeling more optimistic, seem to be less concerned about buying a small luxury 🙂 I never see any pearling boxes, or Arabic calligraphy . . .
Christ Church has sponsored this Antique Fair for 56 years now; it is well-respected and well-attended by antique-loving Pensacolians. It raises a majority of the money the church uses to support charities in the communities, and all the labor is lovingly performed by the Episcopal Church Women, who toil and prepare for this event for months. It is open today (Saturday) until five, and from 11 – 3 on Sunday, February 3rd. Admission is $7.
Manohar Lal Sharma: “Until today I have not seen a single incident or example of rape with a respected lady”
If you are a follower of my blog, you know I am not a person of violent tendencies. This morning, however, I am so thankful to be half a world away from the scum lawyer who would make these statements about a woman so brutally raped by six men that she died of horrendous internal injuries.
I am fighting instincts which would wish him ill. When he accuses rape victims of being responsible for their attacks, it pushes me over the line.
A person should be free to take a bus without fear of assault. And I suspect that there are also male victims, too ashamed to come forward.
Manohar Lal Sharma, lawyer for one of the accused, speaks to journalists outside the Saket district court complex in New Delhi, India, on Jan. 10. Police badly beat the five suspects arrested in the brutal gang rape and killing of a young woman on a New Delhi bus, Sharma said Thursday, accusing authorities of tampering with evidence in the case that has transfixed India. (AP Photo/Saurabh Das)
As the trial of the men charged with the brutal gang rape and murder of a woman in New Delhi last month gets under way this week, a lawyer for some of the accused suggests the victim was partly to blame for the attack.
Lawyer Manohar Lal Sharma said his clients were innocent and implied that the 23-year-old student must have been in some way responsible for the horrific crime, Bloomberg reports.
“Until today I have not seen a single incident or example of rape with a respected lady,” Sharma said. “Even an underworld don would not like to touch a girl with respect.”
The lawyer’s controversial comments are sure to anger victim’s advocates, especially in light of somewhat similar sentiments proclaimed by Indian guru Asaram Bapu.
Last week Bapu said the victim should have “taken God’s name and could have held the hand of one of the men and said I consider you as my brother and should have said to the other two ‘Brother I am helpless, you are my brother, my religious brother,'” according to the Hindustan Times.
It is worth noting, however, that a representative for Bapu later said the media distorted the guru’s remarks.
“[He] never made such statements. He just asked his women followers to avoid such situation anyhow,” the rep told Asian News International. “He was only suggesting that women should try their level-best to come out from such situation by using diplomatic ways.”
News outlet The Week compiled a list of several other statements that seem to place blame on the rape victim. The compilation includes a comment from Andhra Pradesh Congress Committee president Botsa Satyanarayana, who suggested the victim stayed out too late.
“Do we roam in streets at midnight as we got Independence at midnight?” Satyanarayana said. “She should have assessed the situation before getting into the bus.”
The attack, which occurred on the evening of Dec. 16, has shocked Indian residents and prompted violent protests in cities across the country, CNN notes.
Sharma, who stepped in to help defend the suspects when many other lawyers refused to represent them, also claimed his clients had been tortured by police while in jail, Time reports.
The main suspect in the trial, the bus driver, will plead not guilty according to Reuters, as will the driver and a third suspect he represents.
“We will plead not guilty. We want this to go to trial,” Sharma said. “We are only hearing what the police are saying. This is manipulated evidence. It’s all on the basis of hearsay and presumption.
French Intercede to Save Mali
Heard yesterday on NPR that France was stepping up to the plate on Mali, found the story on BBC this morning . . . it isn’t easy. It’s like people in the US don’t get news of countries like Mali unless they really seek it out. You can find more stories on Mali and the Tuareg / Al Qaeda alliance tormenting Northern Mali at the BBC link.
The Ansar al Din is imposing in Mali the kind of Islam that the Taliban imposed in Afghanistan – an Islam which forbids music, forbids women to participate in public life, enforced by a group of ignorant, uneducated thugs with weapons. Everything Ansar al Din stands for is contrary to the true nature of Islam.
Go France!
French troops continue operation against Mali Islamists
Mali: Divided nation
French Defence Minister Jean-Yves Le Drian said army units had attacked a column of rebels heading towards the central town of Mopti.
He also revealed that a French pilot had been killed in fighting on Friday.
The French troops deployed on Friday after Mali’s army lost control of a strategically important town.
Mali’s government said its forces had recaptured the town, Konna, after the air strikes, but it was not clear if all Islamist fighters had left the area.
‘Terrorist state’
Armed groups, some linked to al-Qaeda, took control of the whole of northern Mali in April.
They have sought to enforce an extreme interpretation of Islamic law in the area.
Regional and Western governments have expressed growing concern about the security threat from extremists and organised crime.
Mr Le Drian said on Saturday that hundreds of French troops were involved in the military operation in Mali.
The minister said Paris had decided to act urgently to stop the Islamist offensive, which threatened to create “a terrorist state at the doorstep of France and Europe”.
He also revealed that a French pilot was killed in Friday’s fighting – during an air raid to support Mali’s ground troops in the battle for Konna.
“During this intense combat, one of our pilots… was fatally wounded,” the minister said.
Speaking on Friday, French President Francois Hollande said the intervention complied with international law and had been agreed with Malian interim President Dioncounda Traore.
It would last “as long as necessary”, Mr Hollande said.
French officials gave few operational details.
Residents in Mopti, just south of Konna, told the BBC they had seen French troops helping Malian forces prepare for a counter-offensive against the Islamists.
Mr Traore declared a state of emergency across Mali, which he said would remain in place for an initial period of 10 days.
He used a televised address to call on Malians to unite and “free every inch” of the country.
‘Crusader intervention’
The west African bloc Ecowas said it was authorising the immediate deployment of troops to Mali “to help the Malian army defend its territorial integrity”.
UN Secretary-General Ban Ki-moon says the situation in Mali is becoming increasingly volatile
The UN had previously approved plans to send some 3,000 African troops to Mali to recapture the north if no political solution could be found, but that intervention was not expected to happen until September.
French Foreign Minister Laurent Fabius said the aim of the operation was to stop Islamist militants advancing any further.
It was not clear how far the French would go in helping Mali’s government retake territory in the north.
At least seven French hostages are currently being held in the region, and Mr Fabius said France would “do everything” to save them.
A spokesman for al-Qaeda in the Islamic Maghreb (AQIM) said he considered the French operation a “Crusader intervention”, and told France it would be “would be digging the tombs of [its] sons” if the operation continued, according to the Mauritania-based Sahara Media website.
France ruled Mali as a colony until 1960.
This chart is from a Blog called The Moor Next Door:
Not-So-Friendly Downtown Pensacola
When I first moved to Pensacola – a mere three years ago – one of the things I loved was how inviting downtown was. When we go downtown for lunch, or to the market, or to the symphony, it’s not like all the big cities where they gouge you for parking and then moan that no-one wants to come downtown. No, parking was free, and ample. It was a joy to go downtown.
Today, I was down picking up a friend to go to lunch. I got a shock:
This breaks my heart. I parked illegally, in a loading zone, while I waited for my friend.
If this is a downtown improvement, it is not one I fine user-friendly. Pensacola is trying to encourage people to come downtown, and has been successful. Why shoot the golden goose, getting greedy, putting in pay kiosks?? Why not give the customers a break? BOOOOOOOO and HISSSSSS to the Downtown Improvement Board.
“Watch Out For those Christians”
AdventureMan and I knowingly make bad choices every now an then, and Chow Time is one of them. We haven’t been for months, ever since the nearby Mediterranean Plus shut its doors because of the competition from Chow Time, it broke our hearts. But today, AdventureMan just had a hankering for Chow Time, and it’s fresh oyster day, so we went.
We had hit the early service at our church, 0800, so we had been home, changed, AdventureMan hit the garden and I hit the Christmas decor, taking it all down, which I do superstitiously since my Chinese friend told me the way I come into the new year is the way I will spend my new year, so you need to have everything done, EVERYTHING, so that your new year will be prosperous and easy and not full of tasks left undone. You have to have your bills all paid and money in your pocket and a clean clean and organized house.
Oh aaarrgh. It’s a lot of pressure to get it all done by New Year’s Eve. But we had accomplished a lot by noonish, and AdventureMan was hungry – STARVING! I like Chow Time, too, because you can have whatever you want, in the amount you want it. I like tiny bites of bad things, and I try to make myself focus on eating good things.
So I am thinking about my strategy when I see an older woman with a walker, the kind with a seat in it, so she has her plate on the seat and she is very carefully and sedately making her way along the buffet stations, but there are well-dressed crowds of people politely pushing in front of her, all around her. These are no-make-up, long skirt, long hair kinds of people, and they are all sitting together in very nice clothes at several tables in one area, and unbidden, the thought comes to me “Oh! Watch out for those Christians!”
And then I have to laugh, because of course, I am one of THEM. We all think we are so good in our own way, but don’t get between these Christians and the buffet, or, even if you are elderly and pushing your plate on a walker, you might get run-over by these good Christian folk!
I am telling you this, knowing that I have my own weakness. I can be perfectly polite at a buffet, I can patiently allow others to push in front, or rush to get all the crab legs – I’m not going to starve. I think of our Kuwaiti friend who would jokingly tell his wife “have you never seen food before?” He told us it was something Kuwaiti parents would say to their children, teaching them to be polite.
My weakness is airports, airplanes, air travel. Partly it comes from growing up in Europe, where even if seats were assigned, everyone just rushed on the plane and sat where they wanted. It was hilarious, but if you are from a culture where people think seat assignment means something, it is also kind of frustrating. If you didn’t edge your way onto the plane, you got a rotten seat, like the middle seat, where you have to sit stiffly so your shoulders don’t bump someone else’s.
These days it is even worse. Even if you have an assigned seat, with all the people afraid to pay a baggage charge, they are heaving these hefty bags on board, and overhead space is first-come, first served. Those late on the plane have difficulty finding a place in the overhead bins.
So here is the dilemma. Not even a dilemma, we all KNOW what the right answer is. Do you politely let others go ahead? Do we courteously allow those who are disabled, or accompanied by young children, or having trouble walking, do we courteously allow them to board first, with no grumbling?
I still remember being Platinum, getting to board first, getting frequent upgrades, getting all the perks . . . being treated “special.” It’s kind of addictive, being treated as if you are special.
I contrast that with what we KNOW to be true, that the first will be last, and that those who serve others, who wait upon others, who allow others to be preferred – those are the ones who will inherit the kingdom of heaven.
So as I sit in our little booth at Chow Time, I wonder if I show the face of Christ by my behavior, and I cringe a little at all the instincts in me that still want to be first. Even if I step back and allow the lady with the walker to go ahead, I still have my failures in other areas of my life, areas where I step up rather than step back. Food for a new year’s resolution . . . .
Wakulla Springs Lodge: Attitude Matters
AdventureMan and I just had a grand adventure, a trip to Edward Ball Wakulla Springs State Park, where we stayed at the Wakulla Springs Lodge for a couple nights.
I think we mentioned we lived in Florida before, a while back, at which time we came to dislike the commercial Florida intensely – think DisneyWorld and Orlando and schlock-filled shops with T-shirts “3 for $10!” It’s not that I dislike Disney, I grew up with Disney, and Bambi and Peter Pan and Sleeping Beauty and Cinderella. They’re a lot of fun.
But have you been to DisneyWorld recently? Have you paid those prices? And if you want to park there, or stay there, or eat there – it is horrendous! Advertised as family friendly, but a death-knell on a family budget.
There is so much MORE to Florida, some wonderful places. Wakulla Springs is one of our favorites, and not far from another favorite, Appalachicola, home of world famous oysters, fresh out of the Gulf (Gulf of Mexico, :-), for my other Gulf friends) We used to stay at Wakulla Springs while we were living in Kuwait and Qatar, and traveling to the USA to catch some time with our son, at FSU in Tallahassee.
After our drive down, we show up at the counter . . . and the receptionist barely looks at us. She doesn’t get up. She doesn’t have a name tag on; she is wearing a FAMU sweatsuit. We give our names, and she doesn’t say anything to us, just dials a number and talks to someone and then, finally, looks at us and says “we don’t have anything ready. Check-in isn’t until 3:00 o’clock.”
Welcome to Wakulla Springs Lodge. I was speechless. I couldn’t imagine how someone could be so rude! So unwelcoming! We are guests, here to spend our money, and this is how our time in Wakulla begins?
It’s all about attitude. I could feel my temper rising. On the other hand, what good would it do to get angry? Am I going to make a difference in how this young woman welcomes her customer, or am I going to make her day worse than it already is? Sometimes it’s just poor training. Sometimes someone is just having a bad day. Sometimes it’s disgust with corporate management, and this may have been a little of all of the above.
We decided to go to lunch, and the doors closed just as we got there. Wakulla Springs is on a different time zone, and the restaurant is closed!
We were so happy to be going, and now we are having second thoughts. We decide we had better go find something to eat – have you noticed it is easier to be down or angry when you are hungry? Really, really hungry? 😉 We drove to the crossroads that had a few eating places, about half of them closed. There was one I thought “oh please, please, don’t let that be the only one open” and encouraged AdventureMan to drive on, just a little further.
What we discovered will be the next entry 🙂
This is the Wakulla Lodge fireplace:
Edward Ball brought in artisans from Italy to paint the beamed ceiling in the lobby; it is truly lovely:
Later, I sat in the lobby with a cup of coffee, waiting for my boat trip, and a wedding party came in to rehearse for the big day. The mother of the groom had to walk away, trying to staunch the tears, as the pianist practiced “Here Comes the Bride.” I had to cry a little along with her; I LOVE weddings 🙂
The lobby is spacious and light and beautiful. There is a gift shop and ice cream bar at one end of the lobby, and a restaurant at the other end:
These boat trips last about an hour and tell you a lot about the history and wildlife of Wakulla Springs. They are a lot of fun:
The first night, we had a truly indifferent meal in the Wakulla Lodge Restaurant, made bearable by the cheerful and professional waitress, Brittany, who had to tell us that they were totally out of their famous navy bean soup, and also out of the salad we wanted to order.
“We’ve been inundated!” she cried. “The lunch crowd wiped us out!” She was so cheerfully honest we couldn’t help but be cheerful right back. That’s the magic in good customer service.
While the meal was mediocre, Brittany sparkled as she served, and turned what might have been a real downer into just a less-than-memorable meal, we’ve had a few of those now and then, no big deal. With a lesser waitress, it might have been horrible.
All in all, customer service was notable in its imbalance at Wakulla Springs Lodge. Brittany, in the Dining Room, was a star. JJ, a part-timer at the desk, was another star. Our bathroom floor in our room was not clean, but the staff was gracious and eager to please. The ice-cream bar attendant was overworked and grouchy. (Honestly! How can you serve ice cream and be a grouch???)
There is so much potential at Wakulla Springs Lodge. They have this fabulous location, a huge spring where water pumps out thousands of gallons per day, where manatees and wildlife congregate, where movies have been filmed, where serious birders come to “twitch” (check off birds seen), with these fun boat trips, natural attractions, lovely sized rooms, and it just needs some polish to be a seriously first-class destination.
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