Combination of Events
Yesterday I visited our house. We have been seriously blessed with good renters, people who are good hearted, and take care of the house. We have a good property manager; when something needs to be done – a new roof, a new furnace, a new fence – he has people who can handle the job, and the job gets done well.
The house still has it’s original refrigerator from when it was built. I think it needs a new one – before an emergency happens and our renters lose their food. I measure, take stock of how the house is doing, and then . . . I have to go buy a refrigerator.
For me, this is stressful. A refrigerator is something that is supposed to last for a while. I go to Consumer Reports and I read about all the refrigerators. Here is what is interesting – the top rated model, in terms of keeping things cold or frozen, in terms of energy use, etc. has thirteen consumer reviews, and most of them are negative! Most needed repairs, and most of the repairs had to do with the ice maker and the cold water on the door thingie (to use the technical term)
So I visited three stores, looked at refrigerators. At two of the stores, you had three choices – white, stainless steel or black. I am not a black-appliance person, I am not a person who wants black in my kitchen. Neither, I discovered, am I a white-appliance person. And the stainless steel just makes me tired; it is a fad that is already passing. So what to do?
I went to the third store and there is more choice. I find the top rated model, which is on sale, and then ask the salesman if he has the same model WITHOUT the cold water and ice dispenser on the door, and he does! And it is on sale! And WITHOUT the fancy extras – it is exactly the same price as the ones WITH the fancy extras!
How funny is that?
I went ahead and ordered the one without all the water dispensers. It does have an ice cube maker, that is fine with me. Then, it took me longer to pay for it and arrange for delivery than it took me to research and decide which model to buy.
The salesman was very good, he knew his stuff. This wasn’t his fault. The problem is that I am an anomaly. My billing address is not the same as the address to which the refrigerator will be delivered. I have several different phone numbers, one of which is only active when I am in the USA, one of which rings in Kuwait, and I don’t want people calling in the middle of the night, oh, what to do?
I don’t exactly know what time is a good time for delivery for the renter; that is always handled by the property manager. I don’t have his phone number with me. GROAN!
When I finally get back to my Mother’s place, I am exhausted. A soft rain starts falling around 4 pm and from then on, I keep falling asleep. I am probably still jet lagging, yes, I know, it’s been a week but my body still has a time zone all its own.
I know it is too early to go to sleep so I make myself stay awake, I try to read, but at 9 pm, I totally give up. It’s the exhaustion, and it is the soothing sound of the steadily falling light rain. I keep my window open; I love the fresh air, and I love to hear the birds, and oh, the sound of rain! This morning, yes, 4 a.m. and I am wide awake. It is a GORGEOUS, sunny day, the clouds and rain have gone, and I had better start packing for the next leg of this journey while I have all this energy.
Seattle OKs Bag Fee
From the Seattle Post Intelligencer:
City OKs 20-cent fee on plastic, paper bags
Council also outlaws foam food and drink containers
By KATHY MULADY
P-I REPORTER
Move over, baseball caps and T-shirts.
Logo-emblazoned cloth grocery bags could soon become the most popular company freebie in the Puget Sound region.
Seattle became on Monday one of the first major American cities to discourage the use of paper and plastic shopping bags by requiring grocery, drug and convenience stores to charge 20 cents per bag. In a related action, the City Council also banned plastic foam food and drink containers.
Both laws will go into effect Jan. 1.
People can avoid the fees by bringing their own reusable bags when they shop. The city of Seattle will launch a 90-day education effort to help people figure out the best ways to use cloth bags, and remember to take them when they go shopping. The city also plans to provide residents with a couple of free bags.
One of my favorite stores, Trader Joe’s, has been selling reusable bags forever. They now have a display with many sizes and designs to choose from:
I’m really trying hard. I have a friend who is so conscientious about recycling, she always carries her own bags, and her actions have influenced me greatly. She believes even one person makes a difference, and I believe her – I can see that her behavior has already changed mine! I am trying to carry my own reusable bags now, too.
Especially for my Kuwait/Gulf/Middle East readers, I got a big grin when I saw this in the prepared food section:
A ready-to-go lunch, with felafel, hummous, tabouli and a little bit of flat bread.
Off the Banned Driver List
When I got to the car rental counter, the polite man behind the counter typed in all the information and then blanched.
“Ummm, ” he started off, very embarrassed, “there is a problem . . . . ”
I knew, I just knew what was coming. I had even sent the car rental agency an e-mail asking them to check to make sure everything was straight.
“You’re on our banned driver list.” he finished up.
If it hadn’t happened before – TWICE – I would have been a lot more embarrassed. Now, I am just annoyed.
When I came in here last time, I didn’t know my license had expired. Fortunately, I have another driver’s license, so they let me use that one – it is the license that is banned, not the driver (yeh, go figure). The very next day, I was the first one in line at the driver’s license place and renewed my license in less than five minutes. It’s easy. I just explain that I live in Kuwait and don’t always have access to registration facilities! They understand.
But when I got to California and went to rent again – same problem. Again, they let me drive on my other license.
So third time is the charm. Once again, they give me a car based on the second license (I mean, isn’t that funny in itself; you have this BANNED person and you give her a car because she can show you another license???)
The counter guy gave me a sheet of paper with an intimidating list of the possible reasons I was banned, including expired license, but also things like fleeing the scene of an accident, or felony warrants and things like that. (If you could see me, you would know how dyingly funny this is.) Before I even took the car, I called their security people. It took a total of 30 seconds. I told them I renewed the license, they checked, found out I was not lying and BINGO! I am no longer a BANNED person.
I knew what the problem was, but being BANNED made me feel terrible. It was so unfair. It made me think about labels, and how even though they are just words, words can make you feel really really BAD. I truly hated being a BANNED person.
Ivar’s Customer Service
In all the world, the restaurant I love above all others is Ivar’s, and the good news for me is that Ivar’s has branches all over Seattle. They have big, full service restaurants, they have counters in the food courts in all the malls, they have branches all over the city, sort of like fast-food Ivar’s, and then they have a couple branches by the ferry-boat lines, so people taking the ferries to the islands can just grab some fish and chips to go. Or clam chowder. Yummm.
You all think I come to Seattle and just sit back and eat bonbons, but you are SO wrong. I do all my medical check ups, and get new glasses, and try to take care of all kinds of business. So I am waiting for my glasses to be ready in one hour, and I go to the nearby food court where I know there is an Ivar’s. I was having blood tests this morning, so I have fasted since midnight the night before and I am HUNGRY.
When I get to the Ivar’s, I order the Salmon Ceasar, which the big sign says is $8.69.
“Is that the lunch special Salmon Ceasar?” the counter guy asks.
I am desperately looking for a sign and I don’t see one, so I say “yes.”
The price is WAYYYYY less than a dinner Salmon Ceasar, and the salmon is almost the same size, just a little less lettuce, or so it looks to me.
How often to restaurants ask you if you would like LESS instead of more? Often, when we order, the server asks “is that all?” and my usual answer is “isn’t that enough?” Like we are not supposed to be in the restaurant unless we are going to order more?
When my lunch comes, there is also a form – you will see it below. It is a very brave form – I always admire restaurants that genuinely ask for feedback.
(At one restaurant in Kuwait, I wrote I would never be back because they didn’t have the kind of pizza I like, and AdventureMan said “the home office will never see that one!” because he believes that the bad ones are probably tossed away.)
I’m only sharing this with you because I really love Ivar’s food, and I really love their approach to the customer.
Phones, Computers and Blackberries
You can hear his loud voice all through the lounge.
“You have my blackberry!” he says when someone answers the phone. “I left it in the restaurant. How can I get it back?” (pause) “I’m in the lounge.”
Within minutes, two security men are in the lounge, checking his ID and handing over his blackberry.
“We had a difficult time trying to find you, sir,” says the polite, but firm, security guy, in a loud, carrying voice. “Let me make a suggestion that will make your life easier if you ever lose it again. In your contacts, put YOUR name first. You can put two spaces before your last name, and then your last name will be at the head of the list. That is the smartest way to make sure people can return your lost electronics.”
I look around. Half the people in the lounge are quickly inputting their names, with two spaces, into their phones, computers and personal data devices.
Mary Nell’s Secret
“I’m coming in tonight,” says AdventureMan, “but not on my original flight. My flight from Denver to Chicago was cancelled, so I missed that flight. I’ll be on the flight coming in at around 10.”
“Oh, I’m so glad you called; I would have been waiting at the airport!” I replied.
“There’s an e-mail waiting for you – I had (our son) send you an e-mail to let you know,” AdventureMan continues, “I was lucky to get a flight at all – they had re-booked me for tomorrow night! I used Mary Nell’s technique, and they found me a seat on another flight.”
I laughed in delight.
If we are very very lucky, we learn from our friends. I have several friends who are flowers of the South, but Mary Nell takes the crown as the Queen of the South. Mary Nell and I would be on the road to France in a heartbeat, any excuse would do. We had our favorite stores, we introduced one another to new favorites, new villages, new restaurants. Even better, our husbands liked each other, too, so now and then we would hit a very lovely restaurant, the four of us.
Mary Nell is polite and well-mannered. Always. Polite and well-mannered, and she always gets her way. When someone gives her information she doesn’t like, she pauses, gathers her forces, looks them directly in the eye and says the magic words: “That won’t do.” She shakes her head sadly as she delivers the words.
She follows up firmly, “No, that won’t do at all. We have a problem here. (Names what she wants, like the shoes she likes in a color not available in that shop) What are we going to do?” and she looks deeply into the other person’s eyes.
She uses the same techniques on the bullies she counsels in the guidance office, the out-of-control parents, the crazy teacher. They all back down in the face of Mary Nell’s relentlessly polite confrontation.
AdventureMan and I could only watch in absolute astonishment as Mary Nell worked her magic. After a while, we tried it, too. It took a few tries, but – it really does work!
Again, at the airport, as the ticketing guy explains that with the downsized plane, they have had to put my husband on a later flight. “No! That won’t do!” says Adventure Man. “People are counting on me! We have to fix this problem!”
The ticketing guy thought he had it fixed, but this technique forces him to search out new possibilities. Once again, Mary Nell’s technique prevails.
She never gets aggressive. She never raises her voice. And whoever is working with her knows, with utter conviction, that she is not going to go away until this problem is solved to her satisfaction. Woooo Hoooooo, Mary Nell.
New Improved Image Uploader at WordPress
New today from WordPress:
The Image Uploader — Now With Captions
WordPress bloggers love to share their photos and images with each other, so perhaps it shouldn’t have come as a surprise that when we removed the boring, old image icon that you wrote to us lamenting its disappearance.
But if you haven’t noticed already, there’s nothing to fear, for in its place is the Add an Image button in the Media Toolbar, which has been around for a bit but is now more robust than ever — making it the only thing you’ll need to add and organize photos.
Among its newest features is an easy-to-add caption tool. Just write your caption in the caption field before inserting an image and, voila, the caption displays below the photo inside a tasteful frame.
What I like best is the ability to resize and work with the photo right in the upload process, instead of having the photo WP ready to start with.
You can read the entire article here, in the WordPress News.
Al Shamal Travel
AdventureMan called his contact at Al Shamal Travel about an upcoming trip:
“Mr. Flan, I have our itinerary, is everything still on schedule?”
“Yes, Mr. AdventureMan, I just checked on it this morning. You are booked all the way through, all the flights are exactly as shown on your schedule. I booked your seats on all the legs and I think you will be very happy. Just show them your itinerary; the reservation number is on it.”
(Sigh of pure pleasure)
Real service, CUSTOMER service. So rare that when it happens, we notice it.
Things We Love About Robin’s House
We had reservationsin Nkwali, the jumping off place for most of the Robin Pope Safaris, but we had to change the reservations by a couple weeks, and that meant a total reversal of the reservation. We started off in Tena Tena, then we went to Nsefu, then we ended up in Nkwali. We have always loved Nkwali, loved the cabins there, but this time we were happier than happy – they put us in Robin’s House.
Robin’s House is where Robin and Jo Pope lived before they built a gorgeous house on the other side of the camp.
It is perfect for two couples, or two couples and children. It is perfect in so many ways that I had to make a list of all the things I loved about being there.
* Space – spacious bedrooms, spacious, private bathrooms on each side of the house with a spacious common living/sitting/dining room in the center.
* Indoor/ outdoor living – the windows have screens on them to keep out critters, but indoors or outdoors, it all feels a part of a whole.
* Wrap around windows – a view anywhere you look
* Huge walk in shower, with animal prints molded into the painted cement floor. Love the whimsy.
* High, airy ceilings, with ceiling fans
* natural materials, canvas colored curtains, a neutral palette with beam accents
* great big soft fluffy bath towels
* all our favorite drinks stocked in the refrigerator, and a liquor bar, which we barely touched, that had Amarula, which I love.
* electricity! We could recharge our own camera batteries without going to the camp itself
* being taken care of by a hostess, a cook, a dedicated guide and Thomas and Amos, who took care of us without over-taking-care of us – they gave us plenty of privacy when we needed it, and were there when we needed them.
* variety of seating for people of different heights
* Tribal Textiles accents – pillows, covers, etc – in rooms
* a book case! With books! and games!
* multiple views of hippos, and hippo sounds at night
* grand, comfy beds with good sheets, good pillows and good mattresses
* kikoys provided for our use
* shaded porch with a variety of seating options
* a hammock with a view
* insect repellant – with a good smell and nice texture, and it really seemed to work
* ditto shower gel and shampoo and conditioner provided
* a drying rack for swimming towels, washed clothes, etc.
Our last day there, LawAndOrder Man and EnviroGirl had to leave for their 32 hour return to the USA, flying Mfuwe – Lusaka – Johannisburg – Dakar – Atlanta – Pensacola – imagine. And they had to work the next day. It was such a sad parting, and we were all glad to have had the last days together in this beautiful, very private location.
Photos:
This is the wing of the house where AdventureMan and I stayed
This was our room (sigh!)
And this is the shower we loved
This was the living room/sitting room where we would gather
This was the second bedroom – there were additional beds for kids
This is the pool. Other guests from the camp could use it, but no one did while we were there. It was separate from the house but very close.
These spaces for outdoor sitting were outside the other wing, where our son and his bride slept
They served our meals privately, too. What wonderful luxury privacy is
You know, the little Alaska girl is still alive and well inside me, and I am always fascinated with fishing techniques. This was right across the river from Robin’s House, and they caught quite a few fish.
Robin and Jo Pope have expertise, and also VISION. Problems, to them, are opportunities. Need to get tourists to the camps? Invest in an airline. Need to get them to the national park across a river? Build your own pontoon bridge – it gives Zambia additional park revenue, provides additional employment, and gives tourists a thrilling experience. When they solve a problem, everyone wins.
We crossed several times on this boat, and once, in pitch dark, got caught on a tree snagging us from under the water. It took about 15 minutes to maneuver us off, and to get across, but it is not like this ferry is on a schedule. It goes back and forth when vehicles are going into or coming out of the park.
How the boat is pulled across the river
We had some fabulous game drives; I will only bore you with this one. The hippo ponds are covered with nile cabbage, and I just loved this hippo with his nile cabbage blanket
Tena Tena, RPS, Zambia 2008
We travel to Africa almost every year, but the Robin Pope Safari camps are the only ones we have ever visited more than once. After our first visit, I think in 2003, we went back for a Hiking with Robin Pope safari in 2005 and enjoyed every minute of it. When we first dreamed of taking our son and his wife to Africa with us, we thought we would do the Hemingway Safari with CCAfrica (it’s twelve parts but this link takes you to the first entry) but that takes 14 days, and LawAndOrder Man doesn’t get that much time off.
No problem, we know that the Robin Pope Safari Camps do it right. We know they will be totally WOWED. We set up some dates, and then when the Cupertino wedding comes up, we revise the dates, which means that we do the same trip we did the other two times, only backwards. This is fun! When you are booking a Robin Pope Safari, you need to book early, they fill up fast.
We love Tena Tena, the first camp we stayed at. Each couple has a very large tent, with furniture and books and oriental carpets. The bedcovers are kilim, the whole flavor is very fusion, like Zanzibar – African, Indian and Middle Eastern. There are only five tents, maximum of ten guests. We feel so at home.
During the day, each tent is totally open in the front to a large patio from which you can watch passing game. Our very first day in Tena Tena, just after lunch the elephants came through, and we watched, enchanted, from the porch. First AdventureMan went to our son’s tent to watch as they passed, and then all three came to our tent. My heart was so full of joy that I didn’t know whether to watch the elephants or to thank God for the sheer happiness I felt, all of us together and the miracle of elephants walking right past our door as we watched in wonder. I found a way to do both.
So here are some more photos of our time at Tena Tena:
The airplane we flew in on, and Mfuwe International Airport. Once a week or so, a flight comes in from Malawi, and so it is genuinely an International airport:
The South Luangua needs these small planes to get the visitors to their camps, so Robin and Jo Pope invested in their own airline, ProFlight.
The guides at the Robin Pope Camps are so patient. I am absolutely ga-ga about the sky, seeing blue sky and clouds and a sunset. I get gorgeous sunrises in Kuwait, but I never see the sun set. The guide is patient when I ask him to stop to take a photo. While we are stopped – a hyena comes slinking along, totally ignoring us, crossing behind our vehicle.
The next morning, it is up at 0530, out of the camp by six (not a vacation for people who want to sleep in!) LawAndOrder Man and EnviroGirl have been awake since three a.m. – jet lagging – and are bright and shiny!
As we are watching the baboons wake up and take care of daily business, we see the most amazing fight – a set of four birds fighting over a tree top territory. One hops up on his partner’s back to scold and intimidate the other two into leaving:
Back in Tena Tena, a delicious lunch – every meal is delicious – and just as we are finishing, there are elephants crossing the river to our side. What is cuter than a baby elephant?
The elephants crossed the river, then came foraging down past our tents:
I know you are all dying to see LawAndOrder Man and Enviro Girl – that’s them, watching the elephants on our tent front porch.
Our guide, Bertram, was amazing. He would ask us “what do you want to see?” and we would tell him, and he knew just where to find them. The first night drive, I said “We love seeing everything, but it would be a real thrill to see a leopard.”
We drove around, looking at all kinds of things, and then he said “over on your left is a hammerkopf – and a leopard.” And there she was, relaxed, soaking up a little sun before she hunted up something for the night’s dinner. She posed, she stretched, she changed positions and gave us plenty of time before she sauntered off. Wooo HOOOOOO! We had been to Africa three times before we ever saw a leopard, and here was one on their very first night of their very first safari. God is Good!
One of the best parts about Tena Tena is hearing hippos. There are hippos everywhere:
Thank you for being so patient with all my vacation stories and photos. I know, I know, I am turning into that boring old aunt who always shows up with photos! 😉
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