Here There and Everywhere

Expat wanderer

Crown Relocation Marketing

I found this on my doorstep, as a neighbor is moving out:

And this is on the flip side:

I totally love it. Brilliant marketing.

First, it purports to be an apology for any inconvenience. How thoughtful, right? What great customer service, innoculating against negative perceptions by apologizing humbly in advance.

And, what a brilliant way to get attention and drum up customers. Wouldn’t you want a company who is so polite? So caring? After all, they start by apologizing for any inconvenience, before you turn the page over to read about the services they offer.

Last – no misspellings, uses good English, uses economical language and lots of white space. Well done, no annoyances, and leaves a positive impression.

I love it. Well done, Crown Relocation Services.

June 29, 2008 Posted by | Customer Service, ExPat Life, Kuwait, Living Conditions | | 11 Comments

Nuts vs Seeds

AdventureMan and I got into a discussion the other day of “what is a nut, what is a seed, what makes a peanut a legume?” We could guess, but we didn’t have any hard evidence.

God bless Google, and God bless my friend Coeurcountry, who told me about Dogpile, too, because this morning we looked up Nuts vs seeds, and got this comprehensive answer from Newton: Ask a Scientist at the US Department of Energy web page:

Question – What is the difference between a nut and a seed. How can
you define the difference. Some say that a nut has a hard shell, and a
seed can produce a plant. But many nuts like hazel nuts, and walnuts
produce new plants, such as trees. What is the difference????
—————————————
A nut is a type of fruit. So then what is a fruit?

A fruit is a mature ovary from a flower. Every fruit contains one or more
seeds.

And what is a seed?

A seed is an embryonic plant encased in a covering, called the seed coat or
integument. Every seed has the potential to germinate and grow into a mature
adult plant.

After a flower is pollinated, sperm are delivered to the eggs, deep down in
the part of the flower called the ovary. After the eggs are fertilized, each
one can develop into an embryo enclosed by an integument. That is a seed. As
seeds mature, the surrounding ovary tissue develops into a fruit. This fruit
can take many forms; some plants make berries (like blueberries or
tomatoes), some make legumes (like peas and beans), some make dry capsules
(like poppies).

Other plants make pretty bizarre fruits; grasses make a
fruit called a caryopsis (like a grain of wheat or a corn kernel) and
members of the daisy family make a fruit called a cypsela (the little
parachute things that we like to blow off the tops of dandelions).
To answer the question: many plants make a fruit called a nut. Technically,
a nut is a single-seeded fruit with a hard, dry outer wall that doesn’t
crack open at maturity. An acorn (the fruit of an oak tree) is a perfect
example of a nut. By the way, some things we usually call “nuts” are not,
botanically speaking nuts. A peanut (when still in its shell) is a legume.
An almond is a type of fruit called a drupe. A coconut is also a drupe.

Here is a good resource that explains, in very simple terms, how botanists
think about fruits:
http://koning.ecsu.ctstateu.edu/Plants_Human/fruittype.html

C. Perkins
====================================================================
Nuts ARE seeds. A fruit is the part of a plant that contains the seeds. So
the nutshell is the fruit, and the nut is the seed.

vanhoeck
====================================================================
A nut is a hard-shelled dry fruit or seed that you can sperate the rind or
shell and interior kernel.

A seed if the fertilized inside part of a flowering plant and that germinate
and form a new plant.

So, the seed might only have one covering, like a sunflower seed, or none at
all, like a dandelion seed. A nut would have a thick, seperate covering like
a walnut seed.

Grace Field
====================================================================
Dear Susan,

I went right to the source on this one; Webster’s dictionary. A nut is “the
dry, one-seeded fruit of any of various trees or bushes, consisting of a
kernel, often edible, in a hard and woody or tough and leathery shell more
or less separable from the seed itself: walnuts, pecans, chestnuts, acorns,
etc. are all nuts. 2. the kernel or meat of such a fruit. 3. loosely, any
hard-shelled fruit that will keep more or less indefinitely; peanuts,
almonds, and cashews are also called nuts.”

A seed is defined as “the part of a flowering plant that contains the
embryo and will develop into a new plant if sown; a fertilized and mature
ovule.”

It seems a nut is really a fruit which technically means it contains the
seeds of the plant that produces it. Perhaps we can say all nuts are seeds
but not all seeds are nuts.

Maybe there’s a botanist out there who could be a little more specific for
you. I hope this helps a little anyway.

Martha Croll

June 11, 2008 Posted by | Customer Service, Food | 3 Comments

Customer Service, Travel and Travelocity

Recently, to my great surprise, over a year later, I received an apology and some customer appreciation miles because I wouldn’t stop complaining over what I thought was gross lack of customer service on the part of an airline. It made me so mad that nobody would answer my complaints that I just kept complaining. Finally, someone listened. That was all I really wanted, for someone to say “we screwed up and we’re sorry.”

Travelocity did a recent survey of travel satisfaction and is working on new ways to guarantee you don’t show up at the airport for a flight that has been delayed or cancelled, that your hotel room or rental car really IS waiting for you when you show up, etc.

From The New York Times: you can read the entire article by clicking here.

By MICHELLE HIGGINS
Published: June 1, 2008

FRUSTRATION with the fluctuation in the cost of airline tickets. Disappointment with airline reward programs. Annoyance with airport security searches and long checkpoint lines. Dropped hotel bookings.

These traveler complaints among others dominated the discussion of a focus group last month at the New York office of Travelocity, the online travel agency. Customers were invited to a bright conference room to vent, gripe and complain. As they spoke, Travelocity’s chief executive, Michelle Peluso, fastidiously took notes, regardless of whether the problem was the fault of the company or simply a consequence of the chaotic state of air travel today.

When an issue arose that the company, which is based in Southlake, Tex., could have mitigated — like the flight departure alert that came early, leading the designer to believe his flight left without him, or the bank manager who booked a room in the adults-only section of his resort only to end up, as he put it, in “the kindergarten area” — Ms. Peluso deftly defused any possible tension with a quick apology, an acknowledgment of the inconvenience caused (“That shouldn’t have happened in the first place”) and a promise to do better.

Partly to garner loyalty with their customers, but also to make sure the struggling airlines don’t drag them down with their mess, various players have been working on ways to pick up the slack in customer service.

The New York meeting, which brought eight of Travelocity’s frequent customers together over wine and cheese, was part of a larger effort by the company to get input from travelers on what the overall industry needs to do to improve the travel experience. Throughout the first week in May, Ms. Peluso and other Travelocity executives also visited call centers to listen in on calls and address customer needs.

When something goes wrong in your travel experiences, write a letter (or an e-mail) and tell them what went wrong and how it should have gone. Expect to be treated with respect. You paid for a service – you should get what you paid for. Be a squeaky wheel.

May 30, 2008 Posted by | Customer Service, ExPat Life, Living Conditions, Travel | 1 Comment

My First Favorite: 5 Star Pho

This is usually my very first stop when I get to Seattle. I CRAVE the 5 Star Pho salad rolls. They know me; they know I often stop on the way to my parent’s house to pick up an order, they have seen me fuzzy and smelly from my long travels. I bring my sisters and they put up with our laughter and chatter, I take my Mom here for noodle soup and green tea.

The owner and his wife always make us so welcome. It is a simple place, but they do steady business in the neighborhood – and it is also a favorite stop for the local cops.

Like Kuwait, increasing food costs have forced prices up everywhere:

When my aunt died, I got her little cat that always sat up above her kitchen sink in Santa Barbara. I was told that a cat with right paw raised welcomes guests, and a cat with left paw raised welcomes prosperity. I was told that these are Chinese cats, but my Chinese friends think they are Japanese. I don’t know where they originated, but you often see them in Chinese restaurants, too.

And finally – what I have been craving, what I have been waiting for! The 5 Star Pho Shrimp Salad Rolls (yes, there is one missing):

May 18, 2008 Posted by | Arts & Handicrafts, Community, Cross Cultural, Customer Service, Eating Out, ExPat Life, Food, Living Conditions, Seattle | | 6 Comments

Not Your Kuwait Driver’s License

Earlier this year, I wrote about getting my Kuwait Driver’s License never thinking I would be going through the process again this year here in Seattle. I know it sounds crazy, but it just didn’t occur to me that the license might expire. It isn’t a good thing to find out when you are about to pick up a rental car and your license is declined because it expired.

So I needed to go get a new license first thing this morning. I know how crowded the driver’s license place is early in the morning, so I didn’t go first thing. When I got there, there were about 15 people in front of me.

They have this system. You go in and they have a big list of services and fees posted. Then you go to a machine and press a button for the service you need, and you get a number. I waited five minutes.

The woman asked how she could help and I told her I needed to renew my expired driver’s license. She asked why it had expired and I told her I live in Kuwait, and she said “oh! other country” and put in that code. She asked about you, she asked how I liked living in Kuwait, she was worried about my safety – I get that a lot. I tell them about Kuwait, about how nice it is, how I have lots of good friends, and that it is a nice place to live. I tell them I feel safe (I don’t tell them about the driving!) and that if anything were to happen, I believe I have friends who would protect me. I could see a lot of this was news to her, and she was happy to hear it.

She asked me if I was restricted in my dress, and I laughed and said “well, I dress modestly, so it isn’t really a problem.” She stopped and thought a little and said “I dress modestly, too.”

All of that conversation, plus my paying for a new license and taking an eye test, took five minutes. I had to take five steps over to where my photo was taken, and 30 seconds later my temporary license, photo and all, was in my hands. My permanent license will be sent to me within a week.

How sweet is that?

It was SO orderly. No one pushing in front of anyone, waving papers, insisting on going first. Everyone takes a number, everyone gets the same courteous service and it is FAST. I was in and out in less than fifteen minutes, and that includes the waiting time and the conversation. I love systems and processes!

May 17, 2008 Posted by | Bureaucracy, Community, Cross Cultural, Customer Service, ExPat Life, Kuwait, Living Conditions, Seattle, Technical Issue, Travel | 15 Comments

From the Animal Friends League Newsletter

These people do such amazing work with limited resources and limitless hearts. If you can help them out in any way, please give them a call.

ANIMAL FRIENDS LEAGUE OF KUWAIT
SHELTER NEWSLETTER
5 May, 2008
+965-700-1622 (Tel) info@animalfriendskuwait.org +965-244-3859(Fax)
http://www.animalfriendskuwait.org

SHELTER UPDATE
Well it is that time of year. People are leaving for
the summer and animals are getting dumped left,
right and center. Our intake is very high right now
with 15 dogs and 17 cats in just over the last two
days. With the holidays under way, it also means
our adoptions have come to a grinding halt. We will
be holding a few adoption fairs over the next
couple months in town to make it a little easier for
people to access us and our animals.

The good news is, things are still under control.
Although we are bursting at the seams, with the
hard work of our precious kennel staff and the
help of our volunteers and the coordination of our
shelter manager, Stephanie Wriede, every animal
continues to get the highest quality care both
physically and mentally.

If you have time over the summer and want to
volunteer, please contact us as we do lose a lot of
our volunteers over the summer.

GOLF COURSE DOG PARK
We were recently contacted by a gentleman that is
managing the construction of a golf course on the way to
Wafra. The desert camp-grounds dismantled and many
people left their dogs behind.

Now a large number of dogs have moved onto the golf course seeking out the
cool grass and refreshing lakes. We visited the site and
counted over thirty dogs in broad daylight. The Harris
says it rises to well over fifty at night and of course
there are puppies galore! Although the manager loves
dogs, the invasion has caused a lot of problems with the
construction and they need to be moved out. Due to the
fact that there is no animal control in Kuwait, we have
to take on yet another massive project that is well
above and beyond our means.

We have started the work and moved the first five dogs on Friday. We will continue
to move the dogs in small groups until we gain control of
the situation. If you would be willing to help us with this
effort please let us know as it is a big one!

May 6, 2008 Posted by | Customer Service, ExPat Life, Kuwait, Leadership, Living Conditions | Leave a comment

Copy Shop

00takeanumber.jpg

“I’m at the copy shop!” I shouted into the phone over the commotion in the background.

“Who are you with?” AdventureMan shouted back.

“No one! I am by myself!” I holler.

“By yourself? Why?” he asks.

“Why?” he responds, “why are you in the copy shop by yourself?”

“There are a lot of other people here, I meant I am not here with anyone. That’s what all the noise is about. They have a number machine, so I figured out how to get a number, but only me and one other buy took a number, everyone else just comes in and gets waited on, no taking numbers!”

Not only that, but in spite of the fact that there are already people waiting, some people, always men, will walk in and say in a loud voice “Excuse me! Excuse me!” or snap their fingers (I am not joking!) or say “I am ready now!” and expect to be taken right away, and I can see why, they are almost always taken right away. I guess they intimidate the guys behind the counter or something.

I held my number up to catch the eye of one of the copy-shop guys and immediately more noises happen, the numbers that incidate who is being waited on change and my number is up.

“Gotta go!” I say and take care of getting come copies made.

The next morning as we are dressing and catching up on what’s happening in one another’s lives, he says to me “I still don’t understand why you would sit and drink coffee all by yourself.”

I look at him in utter astonishment. From time to time, I do sit by myself in a coffee shop while I am waiting for a friend, or if my internet isn’t working, and I never think twice about it. But I hadn’t been anywhere near a coffee shop recently. What is he talking about?

“You remember yesterday, when I called you,” he continues. And I start laughing.

“Copy shop! Copy shop! Not coffee shop!”

And then we are both laughing.

March 22, 2008 Posted by | Bureaucracy, Cultural, Customer Service, Entertainment, ExPat Life, Kuwait, Living Conditions, Women's Issues | 6 Comments

Saudi Women Only Hotel

From today’s BBC News:

Saudis open hotel for women only
The Middle East’s first women-only hotel has opened in Saudi Arabia.
It will cater primarily to businesswomen, who work completely covered from head to toe in public and have to observe strict segregation.

The hotel, in Riyadh, has 25 rooms and boasts fine dining and conference facilities, as well as a range of health and beauty treatments.

Its executive director said the response to the idea of a hotel just for women had been overwhelming.

The Luthan Hotel & Spa is owned by a group of 20 Saudi princesses and businesswomen.

It hopes to attract expatriates from the nearby diplomatic quarter as well as local women.

It is the first spa hotel in the kingdom available to women all the time – pools in other hotels are only open to women on certain fixed days or hours.

You can read more about the hotel HERE

March 20, 2008 Posted by | Building, Bureaucracy, Cultural, Customer Service, ExPat Life, Family Issues, Living Conditions, Privacy, Saudi Arabia, Social Issues, Women's Issues | 8 Comments

Meat and Fish at the Sultan Center

It doesn’t take long before you live in a country long enough that you don’t see with the same eyes as when you came. Last week, as I was shopping, I was looking for something to fix for dinner. Normally, I just see something and grab and go, but my attention was caught by how expensive everything was, and then again, by the fact that American ground beef was twice as expensive as New Zealand ground beef, and both were really really expensive – it’s ground beef!

I’ve been careful about meat ever since I read Deadly Feasts about ten years ago. The book is a medical mystery, it traces the identification of Mad Cow Disease, and how vulnerable we all are. The human variant takes ten years to develop – all because tainted meat enters our food supply, because meat producers are too greedy to pass up a cow who is stumbling and falling down.

51ag2nghncl_ss500_.jpg

Even those who keep it out of the human food chain often process fallen cows for animal food.

And none of that has anything to do, really, with this post. The point is, for once, instead of rushing by, I was paying attention. When you pay attention, you start to see things (again) (or for the first time.) Here, you see things routinely that you don’t see in the United States:

Lamb’s brains:
00sc1.jpg

Lamb’s heart:
00sc2.jpg

Sheep’s feet:
00sc3.jpg

Fresh Quail:
00sc4.jpg

Kuwaiti Shoom:
00sc5.jpg

Saudi Shrimp (these look big, but Kuwaiti shrimp, in season, are even bigger, and the sweetest shrimp you have ever tasted):
00sc6.jpg

Iranian Squid:
00sc7.jpg

Nuabi (a fish caught locally)
00sc8.jpg

I love Kuwaiti seafood, and this is the one I love the best of all, Kuwaiti Zubaidi:
00kuwaitizubaidi.jpg

For those of you in the US, you can multiply the prices by four for an approximate idea of how much the food costs in dollars. The dollar is slipping here, as everywhere else, prices are going up, and we are taking the double whammy.

The seafood is out of this world. Even though expensive, local caught seafood is about what we would pay for seafood in the US. Vegetables IN SEASON can be reasonable. When I want iceburg lettuce, I pay about $3/ head. I have wonderful friends who are sharing their bumper crops of vegetables this year, and oh! they are SO good, so tasty! One of my friends has tried some heirloom tomatoes, and they are doing well!

March 17, 2008 Posted by | Arts & Handicrafts, Books, Bureaucracy, Community, Crime, Customer Service, Diet / Weight Loss, ExPat Life, Family Issues, Financial Issues, Kuwait, Living Conditions, Shopping, Social Issues, Technical Issue | , , , , | 16 Comments

More Mubarakiya Sights

It seems to be heating up quickly. The months when perusing the souks in daylight hours are coming to an end. We are trying to make the most of it while we can. A few more quick snaps from the Mubarakiyya Market on a quiet Friday:

Vegetable market public art I hadn’t spotted before:

00mubarak4.jpg

Traditional clothing-seller:

00mubarak3.jpg

Bath supplies:

00mubarak2.jpg

Foodstuffs:

00mubarak1.jpg

Those of you who live here walk right by these stalls all the time, and never notice that they are disappearing. I have been perusing old books about Kuwait, even some not so old, and Kuwait is changing so rapidly that even books only 10 years old or so have become outdated by the rapid passage of time.

For those of you not in Kuwait, there are malls. There are SO many modern malls. As in other countries, some are more upscale than others, but they are malls. In most, you are not supposed to take photos. In most, you will see the same stores you will see in any other country. Mubarakiyya is special because it is still an active market in the old style.

March 15, 2008 Posted by | Adventure, Arts & Handicrafts, Building, Character, Community, Cultural, Customer Service, ExPat Life, Kuwait, Living Conditions, Shopping | 5 Comments