Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
Ketchup Entry
“It’s been five days since you blogged,” my friend wrote to me. “Isn’t that some kind of a record?”
Well, no.
Back when I went to Damascus for Christmas, it was also the Eid al Kebir, and I was gone for a week and everyone was so busy with their own celebrations that no one really noticed. 🙂 Well, maybe my Mother. 🙂
This time, it has to do with AdventureMan.
AdventureMan became semi-retired this last week. He and the Qatteri Cat flew to Pensacola, where we met up and now the three of us are staying in a hotel while our heroic contractors are battling to have us in the house by April 15th. Will we make it?
The Qatteri Cat was totally freaked out by his long long trip to the United States. First, for all my annoyances with KLM, we have to tell you that they are totally superb when you are shipping an animal with you. At every stage of the journey, they kept AdventureMan informed on QC’s progress, and he was in great shape when he arrived, except that he was really, really scared. He didn’t understand any of this, the long flight, all the noise, the vibration and then the hotel room full of strange smells of a 1,000 previous guests. (If you are a cat, you can smell things we can’t even dream).
He is OK now. He has a short memory.
Meanwhile, AdventureMan and I have been doing the business of getting ready to get settled, and at the same time, AM is jet lagging. I tell him I think he is catching up on months of sleep deprivation, and he says he thinks it is just jet lag. It makes me happy to see him sleep.
Today, we went by the house so I could pot a cherry tomato, a very special heirloom tomato that I found at the Emerald Coast Garden Show this last weekend. It is a black cherry tomato, and I have never seen one! I have sent for some other heirloom seeds; I love cherry tomatoes and grape tomatoes, tiny little tomatoes with intense flavor. I love to mix them all together with some green onion tops and just a little lemon-y vinaigrette dressing, maybe on some lettuce. YUMMM!
Anyway, AdventureMan likes gardening, too. He comes by it honestly, both his grandfathers gardened. One of them had chickens, too, and grew peanuts, and corn as well as a garden full of vegetables. I garden on a much smaller scale. Mostly I plant things that will take care of themselves – lavender, rosemary. Here, in the mild climate of Pensacola, basil becomes a perennial (I saw that in Kuwait, too, at our Kuwait gardening friend’s house) and I have planted some bougainvillea, which I am hoping will be hardy enough to weather an occasional cold winter or two like the last one.
When we got to the house – and this is Sunday, in the heart of the Bible-belt deep South – the ceiling and drywall people were there, working on a ceiling. We were surprised to see them there, but we know they are all trying really hard to get us into the house as soon as they can.
I was thinking AdventureMan was going to kick back and take it easy, but it hasn’t turned out that way – we are up and at-’em every day, and we have accomplished amazing things. More about some of that in future posts.
Just wanted to let you know I haven’t forgotten about you – just haven’t had the opportunity to sit for very long to organize my thoughts.
Car Seat Base
My new little Sand colored Rav4 is a workhorse! I lug groceries, furniture, boxes, bedding plants and soil, huge pots, and even bookcases, with just a flip of a lever, the middle seats fold down and I have a long flat bed to carry longer items.
The accessory I like the best doesn’t come with the Rav4. I had to buy it separately. It is a Chicco car seat base, so that I can load and lock my little grandson in my car when we need to pick him up or take him somewhere. 🙂 We had our first trial run taking him to lunch at the Jordan Valley Restaurant in downtown Pensacola, where they had decent baba ghannoush and hummus, bland olives, and felafel – but it isn’t the Beirut. 😦
There are camels on the wall. There are some fabulous cushions. They have some gyros platters and I had a chicken shish taouk . . . it isn’t the Gulf, or – it isn’t the Arabian Gulf – but I am thankful there is one place in town that has felafel and tabbouli. 😉
The good news is, baby Q slept the whole time. 🙂
Easter Dinner
I can’t remember when I was last in the United States for Easter, but it was probably back when our son married . . . I remember a church service held at the hotel where we were staying, just down below our room, and I remember Easter Brunch, but barely – the wedding had been held the day before, and everything is a little blurry in my memory, it all happened so fast!
So this year was a lot of fun. We had a small family dinner, with all the traditional foods.
My son’s wife loves sweet potatoes; these are baked in balsamic vinegar and olive oil with a topping of pineapple:
We all love a green salad with roasted walnuts:
Cole slaw, oil, vinegar, poppy seed, no mayonnaise:
Yummy green beans (my favorite):
And after dinner, we had the traditional clogged sink, and spent hours running to the only store open (Easter Sunday in the South, remember?), first for plungers, then later for a plumber’s snake. We tried Liquid Plumber – nothing worked. So I am waiting this morning for the plumber to come and do his magic so our water will run out of the sink again. 😦
If you think you hate cole slaw because of all that mayonnaise, try this dressing – we love it!
Poppy Seed Cole Slaw
1/2 cup sugar
1/3 cup vinegar
1 teaspoon salt
1 cup oil
1 Tablespoon poppy seed
1 teaspoon dry mustard
1/2 teaspoon onion juice
Bring all to a boil. Cool before using. Enough for one medium large head of cabbage, shredded thinly.
A Day in the Sun
Pensacola weather is shifting, from an unusually cold winter into it’s normal steaming summer. The day after I arrived, I headed for church, but while dressing I discovered I had nothing climate-appropriate, and ended up going to church on a cold day with bare legs.
Now the sun is shining, the big-box stores are advertising garden specials and I cannot resist. Even if I can’t live in my house, I can get some things started, and I am eager to start some bougainvillea; I love the way it doesn’t need a lot of water – it grew in the ground in Qatar, and flourished!
It is hard for me to go into a Home Depot, or a Lowe’s; I am still so greatly lacking in sales resistance. The garden section is loaded with temptations:
There is also a beautiful local market, Bailey’s, where I found some gorgeous and irresistable bougainvillea. Just enough, not too much. They also provided me with a six-pack of basil, and a couple gorgeous rosemary starts.
After getting the plants potted and in places where, God willing, they will flourish, I spent another hour pulling weeds out of the lawn. 😦
All in all, it was a great day in the sun. 🙂
Publix Helps Us Cook At Home
Through blogging, I became a fan, and then in the way things happen in this wonderful virtual world, a friend of another blogger, John Lockerbie, who writes about many things, my favorite of which is Islamic design. He writes about the architecture, the boats, development in the Gulf, and behind the blogs, we have had our own correspondence.
Recently he commented on the post I wrote about how American health problems are mostly self-inflicted, and could be turned around with proper diet, exercise and preventive visits to the doctor to deter the serious illnesses from showing up. He sent me a reference to a speech made by Jamie Oliver, when he won the TED prize, on changing one small thing in the modern world – teaching us to cook once again in our own homes instead of eating out, eating highly processed, highly salted, highly sugared and highly fatted foods.
There is a Florida chain of supermarkets called Publix, and they are marvelous. Publix is making it easy for people to cook at home. They have a program where they do cooking demos, give out the recipes, and have all the ingredients gathered in one place – at the same price as throughout the store, just located conveniently in this one place – to encourage people to cook at home.
All the ingredients for several recipes:
Close up:
The signage:
Pick a recipe!
I find I am enjoying cooking a lot more here, where shopping is so easy and everything looks so good. Oh yes, and the prices are so low!
Foods That HELP You Lose Weight
Wooo HOOOO! Eat AND Lose!
This is from AOL + That’s Fit
7 Foods That Help You Lose Weight
Posted on Mar 18th 2010 12:00PM by That’s Fit Editors
by Melanie Haiken, Senior Editor, Caring.com
Don’t get sucked into the idea that food is your enemy when you’re trying to lose weight. In fact, it’s just the opposite: Befriend the right foods, and the pounds are much more likely to peel off than if you just try to cut calories across the board. Here, seven foods known to nutritionists to boost your body’s fat-burning potential.
1. Oats
Wait a minute; aren’t oats a carb? Yes and no. Oats are a whole grain, and they’re high on what nutritionists call the “satiety index,” meaning oats have tremendous power to make you feel full. Not only that, they’re also high in soluble fiber, so they cut cholesterol and blood fat. Oats digest slowly, so they don’t raise your blood sugar, and they keep you feeling filled up well into the late morning. Old-fashioned steel-cut and rolled oats, with up to 5 grams of fiber per serving, are best, but even instant oatmeal has 3 to 4 grams of fiber per serving.
2. Eggs
Nutritionists have been trying for some years to restore the reputation of the lowly egg. No longer thought to be a cholesterol-booster (eggs contain a different type of cholesterol than that in humans), eggs are a concentrated form of animal protein without the added fat that comes with meat. Dietary studies have repeatedly found that when people eat an egg every morning in addition to (or instead of) toast or cereal, they lose twice as much weight as those who eat a breakfast that’s dominated by carbs.
3. Skim Milk
Studies in reputable publications such as the Journal of Obesity (in addition to the controversial ones funded by the National Dairy Council) show that the combination of calcium, vitamin D, and low-fat protein in skim milk and nonfat yogurt trigger weight loss and help build and maintain lean muscle.
4. Apples
To keep the pounds at bay, eat an apple — or two — a day. Numerous studies have found that eating an apple a half hour to an hour before a meal has the result of cutting the calories of the meal. Why? The fiber in the apple makes you feel full, so you eat less. Recent research suggests eating apples has other benefits, too; the antioxidants in apples appear to prevent metabolic syndrome, the combination of high cholesterol, high blood pressure, and prediabetes that tends to accompany thickening around the waist.
5. Red Meat
Not exactly what you think of as a diet food, right? But research in the American Journal of Clinical Nutrition compared diet results for women who ate red meat and those who didn’t, and the meat-eaters lost more weight. Experts think the dense protein in lean red meat helps you maintain muscle mass — but of course this assumes you’re exercising to build that muscle.
6. Cinnamon
This simple spice appears to have the power to help your body metabolize sugar, according to surprising data that came out of a USDA study involving diabetics. Eating as little as 1/4 to 2 teaspoons of cinnamon a day was found to reduce blood sugar levels and cut cholesterol from 10 to 25 percent. So add cinnamon to smoothies, sprinkle it on your cereal, or flavor your coffee with it — particularly if you take your coffee with cream and sugar. The cinnamon will boost the health benefits of the coffee while helping your body rid itself of the added sugars.
7. Almonds and almond butter
Another counterintuitive choice; aren’t nuts and nut butters supposed to be incredibly fattening? Well, almonds are calorie-dense, but they also pack a huge nutritional punch — and they’re particularly effective in counteracting cholesterol and triglycerides. One study in the American Journal of Clinical Nutrition found that eating almonds was as effective as taking a statin. Spreading almond butter on your morning toast gives you a nice protein boost while preventing the carbs in the toast from spiking your blood sugar.
“Health Care Could be Fixed Overnight . . .”
Today, AOL ran commentaries on American health care and whether the new proposals will make a difference. The comment of one CEO who runs an enormous health provider, caught my eye. As I read it, I thought “he is talking about the USA, but the exact same thoughts apply to Qatar, to Kuwait, to Germany, where an epidemic of self-inflicted health problems is growing wildly.” And it also occurs to me that he is laying the accountability squarely where it belongs – on our shoulders.
David Feinberg, M.D., M.BA.
CEO, UCLA Hospital System
“The debate they’re having now in Washington is the wrong discussion,” says Feinberg. “They’re not talking about health-care reform. They’re talking about health insurance reform. The bill in Congress has nothing to do with health care.” He explains that health care could be fixed overnight if people would stop using alcohol and drugs, eat right and exercise.
“I have 800 patients in this hospital today, and I bet 50 percent of them have illnesses that could have been completely prevented,” Feinberg says. “That situation is not going to get better with a ‘public option.'”
He points out that even people without health insurance can receive care when they need it in the emergency room, and, while it’s not ideal, they’re not being denied care because they don’t have health insurance. “It’s impossible to give high quality, low cost care to everyone. What we need is to decrease demand for health care.”
According to Feinberg, some 75 percent of illnesses are treated at home, whether that’s a bad cold or a sprained ankle, and he says that health-care reform should be focused on home care. “When you compare us to other countries with similar Gross Domestic Products, they spend half what we do on health care because they have a different lifestyle,” he says. “We either need to change our lifestyle, or it’s going to be very expensive.”
“With all due respect,” he adds, “the surgeon general is obese. I don’t think the President of the United States should be solving this.” Rather, he says, each individual needs to come to terms with the fact that eating right, exercising, and avoiding smoking and alcohol will transform not only their own lives but the ever increasing cost of health care in this country.
You can read all the commentaries on AOL Health News. I know most of us in my age group need more exercise (not you, Big Diamond!) and are beginning to stave off the common age-related problems of high cholesterol, high blood pressure, obesity, diabetes, aches and pains, etc. We all KNOW we could be eating better and exercising more. We are smart educated people – but do we do what we know is best for ourselves? NNoooooooooooo!
I see the same epidemic striking in Germany, in Qatar and in Kuwait, people who have enough to eat are eating too much. Yes. Yes. I’m guilty. And I exercise a lot less than I need to. I was so happy to get back into a house, with stairs, so at least I would get the exercise of going up and down stairs a few times a day.
Japan has instituted a national policy of health, measuring citizens waists and penalizing them for carrying too much weight. I will be interested to see how it works out, if it pays off in health benefits and lowered costs down the road. It’s an inspired mandate.
Early Morning Souk Al Waqif
One set of packers coming mid-morning, so AdventureMan is staying home, and offers to take me out to breakfast. I’m a cheap date – take me to the Beirut. I love this place.
As we get to the camel lot, we see they are being fed and dressed – a parade?
These guys look sharp. They have a lot of pride in what they are doing. And they have a dashing uniform. He told us they are a part of the Emiri Diwan.
On to the Beirut, and one of my reasons for loving these breakfasts – the souk cops, on their horses. The horses are beautiful, and well controlled. The cops are friendly and patient with all the tourists, and with us ‘locals’ too, when we ask them to pose with our Flat Stanleys. 🙂
It’s a real treat for AdventureMan to have a morning when he can sit outside with me and enjoy his favorite kind of breakfast:
We walked through the souks, and found that by 9:30, it is beginning to get HOT.
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