Pensacola Navy Exchange and Customer Service
One of the things that totally blows us away in the United States is customer service. Every now and then you run into bad customer service and it is so noticeable because most of the customer service is so GOOD. It is so good so often that you take it for granted, if you haven’t lived in countries where sometimes they treat you like you are lucky they notice your existence and maybe you aren’t good enough for their product, LOL!
I have a sweet, very elegant Indian friend in Kuwait. One time she told me she wanted to buy a beautiful pen for her husband, but when she went to the store, the man behind the counter didn’t want to show her the pen she wanted – because she is Indian. She said “here he is, working behind the counter, and he treats me like he doesn’t think I can afford to buy the pen I want to look at!” How insulting is that??
Oops. I digress. Sorry.
We decided to check out the Navy Exchange in Pensacola. Pensacola is a big military retirement area. It is a beautiful place, beautiful white powdery sands, green to turquoise to blue to purple waters, green palms and trees and right now azaleas blooming everywhere – many military people think it is heaven on earth, and come back to retire here. It’s a fun place, the Blue Angels practicing on Tuesday and Wednesday mornings; you can hear them thundering through the skies and over the Gulf, practicing their moves.
We get to the exchange (the souks, for my Gulf readers 😉 ) I am disappointed – it’s small. There is another building, but it is also small, and I am looking for big appliances, like a clothes washer and dryer. As we are leaving, a store guy asks us if we found everything OK, and we said ‘no, not really’ and he listened to us and then laughed and told us we were at the wrong place, and he took his time to tell us how to get to the right place, and to make sure we understood.
When we got to the right exchange (and it is HUGE!) there were lots of parking places – I love this place. We parked next to a reserved space. There are lots of reserved spaces – remember, this is a military base. The commander of this, the commander of that, a space for flag officers (generals) and then . . .this space. It gave me a big grin. And there are TWO of them, right in front of the Naval Exchange:
In my seven years in the Gulf, in Qatar and in Kuwait, I saw some amazing changes, including going from total disregard of handicapped spaces to increasing respect for the handicapped spaces. Wouldn’t it be cool to have a couple Expectant Mother spaces reserved in front of the Co-ops, and maybe in front of Toys R Us, and the hospitals?
Once inside, I was looking at washer and dryers, and a lady asked if she could help me. I said no, but then I couldn’t find the ones I was looking for, the ones recommended by Consumer Reports and I saw the lady behind a counter so I asked her. She said if we didn’t see them, we could order them, looked them up and told me the price, which was only minimally lower than I had seen them off base, except that on base we don’t have to pay the sales tax, which would make a difference.
But then, she started telling me more. Right now, we could take off 15% for this sale, and get a $50 mail-in rebate (better!) but if I could wait to order until April 12, the price would be 20% off for three days (woo hoo, even better!) AND if I used my Navy Star card for the first time, I could take an additional 10% off anything I purchased on the first day (WOOO HOOOOO, better and better!)
We are about to set up an entire household in a country where we haven’t lived for 12 years. We need EVERYTHING. We’ve been saving, so this isn’t going to put us in debt, but it’s like God just handed us this huge gift when he sent this woman our way to explain how it all works. So I applied for the credit card and was instantly approved, and I asked if I should put AdventureMan on the card and she laughed and said “no!” because what if we wanted something else BIG down the road, then he could apply for his own card and we would get the 10% all over again.
Now, my friends, THAT is customer service. What a woman!
Washer
Dryer
Vacuum Cleaner
2 Plasma TVs
wireless BlueRay/DVD player channels Netflix
All-in-one fax/scanner/printer
etc.
We are going to save a bundle.
First, AdventureMan is coming with me to our Water Aerobics class at the YMCA. He has toured the Y, met the instructor, and no longer thinks this is going to be ‘girly’. From there, we will head for the NEX (Naval Exchange) to make our purchases and place our orders.
Next week, the major start-up grocery shop. Imagine, starting your kitchen once again from scratch. No, I have pots and pans and tools, but the basics, from salt and pepper, through olive oil, flour, sugar, etc . . .everything. oh, AARRGH.
Cocoa Mulch Warning
A friend sent this to me today and asked me to share it with all my pet-owner friends. 🙂 I know there are a lot of you:
Please share this with all the pet owners you know and ask them to do the same – the information you take a few minutes to share might prevent the senseless loss of other pets.
Please tell every dog or cat owner you know. Even if you don’t have a pet, please pass this to those who do.
Over the weekend, the doting owner of two young lab mixes purchased Cocoa Mulch from Target to use in their garden. The dogs loved the way it smelled and it was advertised to keep cats away from their garden. Their dog (Calypso) decided the mulch smelled good enough to eat and devoured a large helping. She vomited a few times which was typical when she eats something new but wasn’t acting lethargic in any way. The next day, Mom woke up and took Calypso out for her morning walk . Half way through the walk, she had a seizure and died instantly.
Although the mulch had NO warnings printed on the label, upon further investigation on the company’s web site, this product is HIGHLY toxic to dogs and cats.
Cocoa Mulch is manufactured by Hershey’s, and they claim that “It is true that studies have shown that 50% of the dogs that eat Cocoa Mulch can suffer physical harm to a variety of degrees (depending on each individual dog). However, 98% of all dogs won’t eat it.”
*Snopes site gives the following information:http://www.snopes.com/critters/crusader/cocoamulch.asp *
Cocoa Mulch, which is sold by Home Depot, Foreman’s Garden Supply and other Garden supply stores contains a lethal ingredient called ‘Theobromine’. It is lethal to dogs and cats. It smells li ke chocolate and it really attracts dogs. They will ingest this stuff and die. Several deaths already occurred in the last 2-3 weeks.
Theobromine is in all chocolate, especially dark or baker’s chocolate which is toxic to dogs. Cocoa bean shells contain potentially toxic quantities of theobromine, a xanthine compound similar in effects to caffeine and theophylline. A dog that ingested a lethal quantity of garden mulch made from cacao bean shells developed severe convulsions and died 17 hours later. Analysis of the stomach contents and the ingested cacao bean shells revealed the presence of lethal amounts of theobromine.
**PLEASE PASS THIS ON**
Pensacola Ramadan Lanterns
Have I mentioned how low my shopping resistence is? Oh? More than once? LLOOLLL . . . . it is a serious problem for expats coming back to settle. It is even a problem these days for expats coming back just for a few weeks! You see all the kinds of things available that you never see, or you see things you never buy at prices you cannot believe, and if you are returning, you return with a ton of chocolate chips (if you are me) and Hidden Valley Ranch Dressing Mix, Knox gelatine, colored sugar crystals, and . . . well, you get the idea.
At one time, we could take two big duffels, even in economy. At one time, when you checked in overweight bags, the people checking you in just looked the other way, most of the time. So we brought stuff back, books, computers, printers, whatever you could get in a duffel – and trust me, you can get a LOT in a duffel.
There was one thing, though, that I couldn’t resist in Doha, and in Kuwait, the Ramadan lanterns. I loved those lanterns, so beautiful, so exotic. I bought many, different styles, I loved them.
So imagine, I walk into the local Pensacola TJMaxx and what do I see? These are advertised as ‘garden’ lanterns, but many of them bear an amazing resemblance to ‘Ramadan’ lanterns:
Publix Helps Us Cook At Home
Through blogging, I became a fan, and then in the way things happen in this wonderful virtual world, a friend of another blogger, John Lockerbie, who writes about many things, my favorite of which is Islamic design. He writes about the architecture, the boats, development in the Gulf, and behind the blogs, we have had our own correspondence.
Recently he commented on the post I wrote about how American health problems are mostly self-inflicted, and could be turned around with proper diet, exercise and preventive visits to the doctor to deter the serious illnesses from showing up. He sent me a reference to a speech made by Jamie Oliver, when he won the TED prize, on changing one small thing in the modern world – teaching us to cook once again in our own homes instead of eating out, eating highly processed, highly salted, highly sugared and highly fatted foods.
There is a Florida chain of supermarkets called Publix, and they are marvelous. Publix is making it easy for people to cook at home. They have a program where they do cooking demos, give out the recipes, and have all the ingredients gathered in one place – at the same price as throughout the store, just located conveniently in this one place – to encourage people to cook at home.
All the ingredients for several recipes:
Close up:
The signage:
Pick a recipe!
I find I am enjoying cooking a lot more here, where shopping is so easy and everything looks so good. Oh yes, and the prices are so low!
Buying a Car the Civilized Way
“Did you know USAA has a car buying service?” AdventureMan asked me. Well, yes, sort-of, but I’ve been not wanting to think about buying a new car with all the house-buying stuff and paper-filling out stuff and packing stuff and making lists.
On the other hand, every day I have to rent a car is money down the drain.
“I’ll just check it out,” I thought to myself.
It was so easy. You go online and tell the car buying service where you live and what you want to buy. They send your name and phone number and e-mail (since I don’t want car salespeople calling me in the middle of the night because they don’t understand about time zones, I only gave them my e-mail) to dealerships who participate in USAA’s program.
USAA also sent me a list of car dealerships in my area and a Certificate for me to print with their agreed upon price. That simple. The certificate prices were significantly lower than anything I had been offered at the dealership I visited, and these were guarantee.
Within hours, three dealerships had e-mailed me. I chose the closest, worked with a WOMAN to get what I wanted at the price I was willing to pay, and not one item more. She was courteous and helpful and respectful! She got me everything I wanted. She named an out-the-door price that I could live with.
The only downside is that the dealership is 35 minutes away, in Fort Walton Beach. The upside is that they have been known to deliver, and 35 minutes just isn’t that far. Like from Fintas to downtown Kuwait City in heavy traffic, or from my house to the Ritz Carleton in Qatar. I can live with that.
Yes. Yes, Daggero, you guessed it right, I am buying another Rav4, one with brakes that work. I’m not scared off by Toyota’s troubles. It’s like eating in a restaurant that has just re-opened after being closed for health violations; you know it’s never going to be cleaner than it is right now. 😉 I love the way the Rav4 is sort of small, I am sort of small, too. I love that it turns on a dime, and that I am high enough to look over most of the traffic, but small enough to park in a tiny parking spot. It’s an SUV, but a modest SUV, with good mileage per gallon, and a great record for reliability and repairs.
Here is what I love about this transaction. I did my homework. I know what I want. I know what is a reasonable price to pay. I am getting a better price than I expected. There are no games – here’s what I want, here is what I am getting and here is what it is going to cost, and that includes title and licensing. How cool is that? I feel like when you do business like this, everyone is a winner.
And a shout-out to Marisa at Quality Toyota at Fort Walton Beach for making the process easy and non-threatening and civil. Working with her to buy my new car was a pleasure.
Discounts at Home Depot and Lowe’s
For all my military friends, active duty, retired, etc:
The Home Depot offers a year-round, 10 percent discount, up to a $500 maximum, to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID. This discount is not available for our online shoppers or in addition to existing discounts or promotions.
Lowe’s Companies, Inc. announced today it will expand its support of the military by offering an all day, every day 10 percent discount to all military personnel who are active, reserve, retired or disabled veterans and their family members, with a valid, government-issued military ID card.
All other military veterans will receive the discount on the Memorial Day, Fourth of July and Veterans Day weekends. The discount is available on in-stock and Special Order purchases up to $5,000. Excluded from the discount are sales via Lowes.com, previous sales, and purchases of services or gift cards.
Daiso No longer Allowed to Sell Toys in US due to Violations
From U.S. Consumer Product Safety Commission on AOL News: Wallet Pop
Daiso To Pay $2 Million Civil Penalty for Violations of Federal Safety Laws and Must Stop Importing Children’s Products and Toys Into U.S.
(Tue, 02 Mar 2010 22:40:00 GMT)
The U.S. Consumer Product Safety Commission (CPSC) announced today that Daiso Holding USA Inc., Daiso Seattle LLC, of Seattle, Wash. and Daiso California LLC, of Hayward, Calif. have agreed to pay a $2.05 million civil penalty and stop importing children’s products and toys into the United States. Due to alleged violations of federal safety laws, the company must now demonstrate to the Commission that it has sufficient knowledge of and is in compliance with CPSC safety standards and testing requirements.
I didn’t even know we had Daiso’s in the US, stores where you can find amazing things at very cheap prices. I know them from Qatar, where there is a Daiso at Hyatt Plaza, and I also think there is one in Kuwait.
Waterfront Mission Pensacola
LOL, this is what a mother-son outing looks like in our family. Our son volunteered to take me shopping at the Waterfront Mission, a store like Goodwill or the Salvation Army or St. Vincent de Paul, second hand stores run by churches. I love these stores (and I donate to these stores!) because I can find treasures here to make new and usable once again, and when I spend my money here, I know it will go to help the homeless, help feed the poor, help heat a house for a person without the money for electricity, etc. These are worthy organizations, providing a great service to the community.
People get rid of perfectly good, usable furniture, because they want something fresh and new. This is good news for people like me – I took a class in furniture upholstery and discovered that it is something I love doing. Tearing off the old fabric and stuffing is GREAT therapy when you are annoyed or anxious about something, and good prayer time, too. Putting it all back together is just good fun. Many times there are pieces of wood that need to be stripped and/or refinished; at least in the pieces I like to renovate.
Wait! I’ll show you some of the potential treasures I found! I didn’t buy anything; haven’t got the house yet, but this field trip gave me inspiration for the future:
See what I mean? These pieces have potential!
For AdventureMan:
Here is a detail – how cool is that?
If you want your own massage table:
Someone spray painted this daybed a verdigris sort of green. It could be rescued, but it would be a lot of trouble . . .
For your outdoor patio, there are two marble topped tables:
And for my collector friends, a real treasure – a SINGER treadle!
There were exquisite wedding dresses for sale – makes you wonder what happened to the marriage, that a bride would part with her wedding dress. Most of these are custom made; they are available at prices that would make them worth buying just to re-use the fabrics in a quilt or cushion or Christmas stocking:
There are things I would never buy used – like a mattress. But many pieces of furniture from older times are 100% solid wood, and better made than some of the furniture you find in stores, even expensive stores, worth the effort to rescue and rehabilitate. And, for people like me, the rehabilitation is part of the fun. 🙂 Thanks be to God for a husband and son and daughter (in-law) who support my peculiar habits!
Grabbing a Half Day
While most of my time has been spent joyfully grandmama-ing, I was feeling increasing anxiety about one thing. I am flying back to Doha to pack, and then I am flying back to Pensacola to close on the house, and wait for AdventureMan to join me, and then all our furniture and household goods that have been in storage a lifetime – twelve years – will arrive.
Oh oh. Where do we sleep until our bed arrives? We COULD invade our dear son and his sweet wife once again, but don’t you think enough is enough? Would you want your parents and in-laws living with you, week after week, with all our well-intentioned advice, and stories about our son when he was young?
No? LLOOLLL, me neither!
So yesterday, I took an afternoon to myself.
First, I had learned that the Pensacola Quilter’s Guild was having their bienniel (once every TWO years) show this weekend, Friday and Saturday. There is little that can take this adoring grandmama away from her most adorable brand-new grandson, but I will admit it – a quilt show – that is beyond temptation. I had to go, even just for an hour. I went, joined the guild, hurried through the exhibit, which was GLORIOUS! and then I went furniture shopping.
Furniture shopping is not what it used to be. I have some lovely furniture in storage, but not a huge amount of it. Some of it we sent off with Law and Order Man when he went off to law school and needed some basics. Some of it is just outdated – like televisions from the 90’s! I figured I would just look for the basics – bed, mattress and table and chair. We will have a place to sit when we are not sleeping, and we can buy the TV’s together, later, with our son’s help. We need the help of the high-tech-savvy to get us up to speed on what we will be needing, phones, TV’s, cable connections, phone plans, internet connections, oh, it is as bad as buying a new car!
When we were still in the military, we found a dining room table and chairs, gorgeous, at an auction, for $169. We found marble topped antique oak nightstands, gorgeous, at the flea market in Metz, and paid $60 for the pair. We found a gorgeous buffet/credenza in a used furniture shop in Leavenworth, KS for $50 + $10 for delivery, all these are furniture pieces we still treasure. I am telling you this so you will understand what sticker shock I get when I go to look at new furniture.
I am quick and clear about what I want and need, but the prices require me to summon all the courage I can summon when I go to write the checks. I am good at saving. Letting that money go is so HARD. It took me the entire afternoon to find pieces I knew would work for us.
Here is where you will sleep, the guest room bed, when you come to stay with us:
It was on sale. I love it because, with the inlay, it sort of reminds me of the Middle East, of Damascus:
I also bought mattresses. It was difficult, too, because I don’t like these pillow tops. We like a good, firm bed, and I like to sleep cool, I can’t get to sleep if I am too warm, and these pillow tops are too warm. It took me a long time to find a good, firm mattress set for the bed.
Then I went looking for a table and chairs for the family room/ casual dining area. I knew what I wanted. My long-time Chinese friend told me the best table for families is the round table, no one sits at the head, everyone is equal. My sister Big Diamond (Little Diamond’s and Sporty Diamond’s Mom) has a HUGE, gorgeous round table, and I have seen how people love to gather there. So I knew I wanted a round table that would be inviting and comfortable, but not so grand as my sister’s. I have been looking online, checking out a lot of models. When I found one here in Pensacola, at a reasonable price, I was hooked. It is light teak – light in color, heavy in weight. OOps. Then she reminded me I would need chairs. Aaarrgh.
There weren’t any other customers in the shop at the time, so we took our time. As I learned from you, my Middle Eastern friends, we dickered a little, comfortably and amiably – and she gave me a discount, and free delivery.
The chairs are amazing. You would not believe wood could feel so comfortable. The table and chairs together remind me so much of all our times camping and in lodges in Africa, in Zanzibar, in Zambia, in Botswana, where the furniture is both comfortable and well made. But I almost choked, writing the check. Some things are just worth buying new; sturdy, comfortable furniture is one of them.
Here is the guest bathroom:
It has a spa tub and a walk in shower. 🙂
Last but not least, I found some farewell gifts for friends I have had in Doha for a long long time, and a bolt of muslin for a friend who knows I am coming back with suitcases almost empty. 🙂 It was a long day, and a fruitful day, and I am resting easier knowing all these little details are coming together.
Today, however, my son and his wife are taking me to the kinds of places I LOVE buying furniture! The Waterfront Mission Store and Loaves and Fishes! Wooo HOOOOO!
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