Great Customer Service at Budget Car Rentals
So here is the back story. I rent with Budget because they have an agreement with USAA so I don’t have to buy any additional insurance and because I can pick up my rental right in the Seattle airport. This time, I had a great car, looked good, had good pick up, good steering, and was comfortable and got great mileage.
But when I turned it in, I noticed they had charged me for a fueling charge, and I had returned the car FULL.
Then they sent me a survey, which didn’t have any blank spaces for extra comments, so I filled it out, and then I wrote a note to customer service telling them how angry I was to find that fueling charge. It wasn’t a huge amount, but I had gone to a lot of trouble to return the car FULL. All I asked was that they refund the amount they shouldn’t have charged me, but I wasn’t sure anything would come of it.
Wooo HOOOO on Budget. Now I am happy to rent with them again. It makes all the difference, being treated like a reasonable – and valued – customer.
8/9/11
Budget Case XXXXXXX
Dear Ms. Intlxpatr:
Thank you very much for letting Budget know about your disappointing
experience. On behalf of our entire Budget team, I apologize for the
issue you had with a refueling service charge.
What you experienced is unusual, and I am so sorry that we didn?t
measure up to your expectations.
After carefully reviewing our records, we have found that you are right.
Based on the information you provided, it is clear that your fuel charge
was inaccurately calculated. By copy of this letter, we are advising
appropriate members of management of this situation to prevent it from
happening again.
To settle this matter quickly, we have adjusted the refueling charge for
your rental, and credited the amount of $13.57 to your Visa credit card.
This adjustment will appear on your statement within 30 to 60 days,
depending on your billing cycle.
Ms. Intlxpatr, Budget takes great pride in providing dependable cars and
attentive service at a great price, with no surprises. Your feedback is
extremely important because it helps us maintain our high service
levels. We appreciate your business and hope you will give us another
opportunity to meet your rental needs in the near future.
If I can be of service again, please call Budget Customer Service at
1-866-729-0770, or email us at budgetcsesc@budgetgroup.com. Your
comments and suggestions are always valued and appreciated by Budget.
Sincerely yours,
Melissa Lofton
Customer Service Representative
Budget Car Rental
Apalachicola Oysters
“Where are the oysters from?” AdventureMan always asks. He eats oysters raw, and the oysters from Apalachicola are really, really good.
He is eating Apalachicola oysters every chance he gets, to make up for not getting fresh oysters last year. It was almost a year ago when the oil spill seriously impacted on Gulf Seafood. They say it’s OK now, but no one is really sure what the long term implications and impact may be.
For now, he is really enjoying these oysters:
Gas Price Nightmare
In Qatar and in Kuwait, every time I filled my gas tank, I smiled. Gas runs around 70 cents a gallon. 🙂 🙂 🙂
Gas prices in Pensacola are putting a real burden on the population, but especially on the poor.

Actually, this is from a couple days ago. The price has gone up again since then. 😦
2010 in review
The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

The Blog-Health-o-Meter™ reads Wow.
Crunchy numbers
The Louvre Museum has 8.5 million visitors per year. This blog was viewed about 430,000 times in 2010. If it were an exhibit at The Louvre Museum, it would take 18 days for that many people to see it.
In 2010, there were 471 new posts, growing the total archive of this blog to 3267 posts. There were 850 pictures uploaded, taking up a total of 63mb. That’s about 2 pictures per day.
The busiest day of the year was August 10th with 2,229 views. The most popular post that day was When Is Ramadan 2010 Going to Start?.
Where did they come from?
The top referring sites in 2010 were adiamondinsunlight.wordpress.com, somecontrast.com, Google Reader, google.com, and safat.kuwaitblogs.com.
Some visitors came searching, mostly for birthday cakes, birthday cake, bananas, funny, and kitchen.
Attractions in 2010
These are the posts and pages that got the most views in 2010.
When Is Ramadan 2010 Going to Start? July 2010
6 comments
One Year Today September 2007
32 comments
Going Bananas March 2008
7 comments
Kitchen Before and After October 2007
12 comments
Blue Angels in Pensacola July 2007
4 comments
Early Signs of Alzheimer’s
I found this article on aol.com health news and you can learn more by going to caring.com
By Caring.com
Applying the word “Alzheimer’s” to someone close to you can be uncomfortable, even if the signs or symptoms have been adding up for some time. It’s much easier to gloss over strange behavior: “Oh, Mom’s just getting older.” Or to rationalize: “Well, we all forget things sometimes.”
Only a qualified physician can conclude with high certainty that a living person has Alzheimer’s disease. But the following eight symptoms are strongly associated with the disease. If you detect these signs in someone, it would be wise to seek a medical evaluation.
Alzheimer’s Symptom: Memory Lapses
1. Does the person ask repetitive questions or retell stories within minutes of the first mention?
2. Does she forget the names of recent acquaintances or younger family members, such as grandchildren?
3. Are memory lapses growing progressively worse (such as affecting information that was previously very well known)?
4. Are they happening more frequently (several times a day or within short periods of time)?
5. Is this forgetfulness unusual for the person (such as sudden memory lapses in someone who prided herself on never needing grocery lists or an address book)?
Everyone forgets some things sometimes. But the person may have Alzheimer’s disease if you notice these kinds of lapses.
Having problems with memory is the first and foremost symptom noticed. It’s a typical Alzheimer’s symptom to forget things learned recently (such as the answer to a question, an intention to do something or a new acquaintance) but to still be able to remember things from the remote past (such as events or people from childhood, sometimes with explicit detail). In time, even long-term memories will be affected. But by then other Alzheimer’s symptoms will have appeared.
Alzheimer’s Symptom: Confusion Over Words
1. Does the person have difficulty finding the “right” word when she’s speaking?
2. Does she forget or substitute words for everyday things (such as “the cooking thingamajig” for pot or “hair fixer” for comb)? Of course, it’s normal to occasionally blank on a word, especially words not often used. But it’s considered a red flag for Alzheimer’s if this happens with growing frequency and if the needed words are simple or commonplace ones.
Trouble with words can be a very frustrating experience for the speaker. She may stall during a conversation, fixating on finding a particular word. She may replace the right word with another word. This substitute could be similar enough that you could guess at her meaning (“hair dryer” instead of “hairdresser”), especially early on in the disease process. Or it could be completely different (“bank” instead of “hairdresser”) or nonsensical (“hairydoo”).
Alzheimer’s Symptom: Marked Changes in Mood or Personality
1. Is the person who’s usually assertive more subdued (or vice versa)?
2. Does she withdraw, even from family and friends, perhaps in response to problems with memory or communication?
3. Has she developed mood swings, anxiety or frustration, especially in connection with embarrassing memory lapses or noticeable communication problems?
4. Has she developed uncharacteristic fears of new or unknown environments or situations, or developed a distrust of others, whether strangers or familiar people?
5. Do you see signs of depression (including changes in sleep, appetite, mood)?
Mood shifts are a difficult sign to link decisively to Alzheimer’s disease because age and any medical condition may spark changes in someone’s mood, personality or behavior. In combination with other Alzheimer’s symptoms, however, changes such as those described above may contribute to a suspicion of the disease. A person with Alzheimer’s may also become restless and/or aggressive, but usually in later stages of the disease.
Alzheimer’s Symptom: Trouble With Abstract Thinking
1. How well does the person handle relatively simple mathematical tasks, such as balancing a checkbook?
2. Is she having trouble paying bills or keeping finances in order, tasks she previously had no problem completing?
3. Does she have trouble following along with a discussion, understanding an explanation or following instructions?
4. Abstract thinking becomes increasingly challenging for someone with Alzheimer’s, especially if the topic is complex or if the reasoning is sequential or related to cause and effect.
Alzheimer’s Symptom: Difficulty Completing Familiar Activities
1. Has the person begun to have trouble preparing meals?
2. Is she less engaged in a hobby that once absorbed her (bridge, painting, crossword puzzles)?
3. Does she stop in the middle of a project, such as baking or making a repair, and fail to complete it?
4. Has she stopped using a particular talent or skill that once gave her pleasure (sewing, singing, playing the piano)?
Activities with various different steps, however routine and familiar, can become difficult to complete for a person with Alzheimer’s. Your parent might become distracted or lose track of where she is in the process, feeling confused. Or she might just lose interest altogether and leave a project unfinished. Alzheimer’s, or some other form of dementia, is especially suspect when the difficult or abandoned activity is something the person formerly delighted in and excelled at or used to engage in frequently.
Alzheimer’s Symptom: Disorientation
1. Has the person begun to be disoriented in new or unfamiliar environments (such as a hospital or airport)?
2. Has she become disoriented in an environment she knows well?
3. Does she wander off and get lost in public (or get lost when driving or after parking)?
4. Does she lose track of the time, day, month or year? For example, after being reminded about a future doctor’s appointment over the phone, she may start getting ready for the appointment right away. Or she may have trouble keeping appointments and remembering other events or commitments. These examples of disorientation are all typical Alzheimer’s symptoms, more so in later stages of the disease but sometimes early on as well.
Alzheimer’s Symptom: Misplacing Items
1. Does the person “lose” items often?
2. Do those items turn up in unusual places (such as a wallet in the freezer)?
3. Losing track of glasses, keys and papers happens to most adults sometimes, whether due to age or just a busy lifestyle. However, it may be a symptom of Alzheimer’s if this behavior escalates and if items are sometimes stored in inappropriate or unusual places and your parent doesn’t remember having put them there.
Alzheimer’s Symptom: Poor or Impaired Judgment
1. Has the person recently made questionable decisions about money management?
2. Has she made odd choices regarding self-care (such as dressing inappropriately for the weather or neglecting to bathe)?
3. Is it hard for her to plan ahead (such as figuring out what groceries are needed or where to spend a holiday)? Difficulty with decision making can be related to other possible symptoms of Alzheimer’s, such as lapses in memory, personality changes and trouble with abstract thinking. Inappropriate choices are an especially worrisome sign, as your parent may make unsound decisions about her safety, health or finances.
Many of these Alzheimer’s symptoms go unnoticed for a long time. That’s because they’re often subtle or well concealed by the person (or a spouse), who may be understandably freaked out by the changes she’s noticing in her own behavior. Some patterns of behavior take time to make themselves obvious.
If you suspect Alzheimer’s, keep track of what you’re noticing. Ask others who know her what they think. Encourage her to see a doctor.
This article, written by Caring.com senior editor Paula Spencer, originally appeared on that site. Used with permission.
Water: Blog Action Day 2010
I am haunted by words from the great Prophet Isaiah, from a bible study we are doing this year in Bible Study Fellowship.
In Chapter 3, Verse 15 he says:
“What do you mean by crushing my people and grinding the faces of the poor?” declares the Lord Almighty.
The saddest thing of all is that he is speaking to his own people. He is also speaking to us.
Water is so fundamental to human life that we hardly think about it, yet, like all commodities, it is bought, sold, and while readily available in its natural form to many, it is scarce, rare and expensive to many of the poorest of the poor. Worse, it is hopelessly contaminated by fertilizers running from our fields, from the refining of our fossil fuels, from the effluent and poisons emanating from our factories, and from the sewage of an ever expanding earthly population.
I’m becoming more and more uncomfortably aware of my oblivious footprint on this earth, the amount of earth’s resources I am using up, much more than my equal share . . . not for life sustaining necessities like drinking and cooking, but by watering my lawn and washing my car, by letting the water run while I brush my teeth. The more I change my behaviors, the more aware I become of all the ways in which I waste. 😦
This is written for Blog Action Day 2010
Computer Simulation Shows Winds Parting Red Sea
I found this on BBC News: Science/Environment where you can read the entire story and view a computer simulation of how 63 mph winds could force the waters apart and hold them apart long enough for Moses and his people to cross the Red Sea.
Computer simulations show how the movement of wind could have parted the waters of the Red Sea
New computer simulations have shown how the parting of the Red Sea, as described in the Bible, could have been a phenomenon caused by strong winds.
The account in the Book of Exodus describes how the waters of the sea parted, allowing the Israelites to flee their Egyptian pursuers.
Simulations by US scientists show how the movement of wind could have opened up a land bridge at one location.
This would have enabled people to walk across exposed mud flats to safety.
The results are published in the open-access journal Plos One.
The researchers show that a strong east wind, blowing overnight, could have pushed water back at a bend where an ancient river is believed to have merged with a coastal lagoon. With the water pushed back into both waterways, a land bridge would have opened at the bend, enabling people to walk across exposed mud flats to safety.
As soon as the wind died down, the waters would have rushed back in.
The study is based on a reconstruction of the likely locations and depths of Nile delta waterways, which have shifted considerably over time.
“The simulations match fairly closely with the account in Exodus,” said the study’s lead author Carl Drews, from the US National Center for Atmospheric Research (NCAR).
“The parting of the waters can be understood through fluid dynamics. The wind moves the water in a way that’s in accordance with physical laws, creating a safe passage with water on two sides and then abruptly allowing the water to rush back in.”
When Is Ramadan 2010 Going to Start?
I found this information on When-Is.com. Note that this information is for North America; sightings may differ slightly in other locations.
When is Ramadan in 2010?
Ramadan in 2010 will start on Wednesday, the 11th of August and will continue for 30 days until Thursday, the 9th of September.
Based on sightability in North America, in 2010 Ramadan will start in North America a day later – on Thursday, the 12th of August.
Note that in the Muslim calander, a holiday begins on the sunset of the previous day, so observing Muslims will celebrate Ramadan on the sunset of Tuesday, the 10th of August.
Although Ramadan is always on the same day of the Islamic calendar, the date on the Gregorian calendar varies from year to year, since the Gregorian calendar is a solar calendar and the Islamic calendar is a lunar calendar. This difference means Ramadan moves in the Gregorian calendar approximately 11 days every year. The date of Ramadan may also vary from country to country depending on whether the moon has been sighted or not.
The dates provided here are based on the dates adopted by the Fiqh Council of North America for the celebration of Ramadan. Note that these dates are based on astronomical calculations to affirm each date, and not on the actual sighting of the moon with the naked eyes. This approach is accepted by many, but is still being hotly debated.
Palestinian Olive Oil Update
My good friend BitJockey located two sources which will ship Palestinian Olive Oil directly to me, Woooo HOOOOOO! Thank you Bit Jockey!







